Customer Reviews for Samsung 27 in. 5.0 cu. ft. High Efficiency Champagne Top Load Washing Machine with Active Wash Jet, ENERGY STAR
- Large 5.0 cu. ft. capacity for more clothes and more time for you
- Pairs best with Electric DVE50T5300C or Gas DVG50T5300C Dryer(s)
- Built-in water faucet for pretreating clothes inside your washer
Customer Reviews
Apr 22, 2024
Washer and dryer
I bought the set about 6 months ago and it is the worst washer I’ve ever owned. It takes forever to wash a load of clothes. It’s always off balance. I can’t afford to buy a new one right now but when I do I doubt it will be a Samsung. All of my appliances are Samsung so this was truly a disappointment
by
Response from SEA CareApr 23, 2024
Chris, we understand the disappointment of having a washer that takes a long time to wash and gets unbalanced. Allow us to help.
If your washer takes time to wash and gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or
won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
For more details, please see page 30, under the "STEP 5 Determine the load capacity" section of the manual.
Manual
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147071711) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USApr 21, 2024
Do NOT buy
Was very excited to be purchasing my first washer machine with my hard earned money as an adult after owning a home and always having small renters washers that would make me go out to laundromats for large items such as comforter and blankets. Initially purchased it for its "large capacity" the ad states "Large 5.0 cu. ft. Capacity. Fewer loads, less time in the laundry room, and more time doing the things you love" a completely false statement! large loads will not only take forever but you will continously get an UB alert meaning its unbalanced,
I have tried numerous methods and searched YouTube tips such as trying a smaller load or aligning all the clothes around the rim in a circular method allowing for space to be in the middle to no avail! The only good thing about this washer is that it may use less water to wash but I can guarantee you will be using your dryer much more as it leaves the clothes soaking wet to where you have to wring them out one by one... the absolute worse personal washer money can buy.
by
Response from SEA CareApr 23, 2024
We understand the need to have a properly working washer. Let us provide you with tips and tricks to maximize the performance of the washer.
Below is a link to help you diagnose if the washer gets unbalanced. Please choose steps 1, 2, 3. Kindly click on the hyperlinks.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147071253) to help our team gather your information.
Have a great day.
^Charles
Customer review from Samsung USMar 18, 2024
Do NOT Buy this garbage.
I just got this washer and already know it's a bad decision. Unless you deep fill, the clothes on top never get wet so they never get washed. The clothes also never tumble or move in any way, impellers are garbage. It's my first machine with an impeller and I'm and greatly disappointed that Samsung would charge so much for this garbage.
by
Response from SEA CareMar 20, 2024
Hi there,
We aim to provide you with a hassle-free experience when using your washer. Let's help you with your washer.
If your washer is not filling with enough water and would not spin, here are some steps to fix the issue. Please click the links and hyperlinks and watch the instructional video.
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146965786, to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USMar 15, 2024
Great capacity and features
[This review was collected as part of a promotion.] I bought it about 3 weeks ago. The tub is so deep, I get on my tippy toes to reach the bottom. I wash less machines with its large capacity. I love that it adjusts the water level based on load volume.
by
Customer review from Samsung USMar 4, 2024
STOP!🛑 Don’t buy this!
I got the washer 2 year ago and today is going of balance Every time I wash my clothes the quality is horrible and for the Samsung repair they wanted to charge more than 500 dollars which is practically a new one!
I don’t recommend this model, many people have told me that it has come out bad! I don't recommend it
by
Response from SEA CareMar 5, 2024
We aim to inspire you to enjoy doing your laundry, Giovanni. Let us help you.
Should your washer go unbalanced, please refer to this link for a fix. Click the hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146917486, to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USFeb 29, 2024
Great Washing Machine
[This review was collected as part of a promotion.] We just got this washer and it exceeded our expectations. Great deal and a great product
by
Customer review from Samsung USJan 29, 2024
Good washer
[This review was collected as part of a promotion.] Excellent washer , & good with delicates
Does a great job for whites & colors
by
Customer review from Samsung USDec 29, 2023
Worst Washing Machine Ever!
I am a mom of 3 girls and I have done years and years of laundry. When it was time to get a new washer I only wanted a Samsung because I trusted the name so much! I purchased a model WA50R5200AWH washer on 4/12/21 and it was working great until about 8 months ago. During the spin cycle, it began to go off balance with a code of "Ub". I did not worry about it at first because I would adjust the clothes, and it would be ok. The problem continued.
We had the washer looked at by an appliance repairman, and we were told the loads we are doing are too large because there was nothing wrong with any of the components. I did not understand this because we have a 7-year-old washer on our main floor that is much smaller. We put the same size loads in and it handles them without a problem.
We are at a point where this machine is almost unusable and I am afraid it will ruin our home we because it bounces around so much. This is not right! Samsung needs to stand by it's appliance.
by
Response from Samsung CareJan 2, 2024
We understand the frustration of dealing with a washer showing an error code, Lola. Let us help.
Here is a link detailing what to do when the washer has an error code. Browse the guide; in the middle part, there is an "Unbalanced Load Error" section for troubleshooting steps. This section also includes another resource if the washer won't spin.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
You may also refer to the user manual for other solutions when the washer vibrates excessively. Turn to page 52.
https://downloadcenter.samsung.com/content/UM/202306/20230630150359911/DC68-04037J-04_IB_WA54R7200A_EN_CFR_MES_R_230628.pdf
Lastly, we have provided other resources about your washer's suggested laundry load size and its cycles, settings, and features for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00061937/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146691133) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USDec 24, 2023
Horrible washing machine
Less than a year old, can’t wash clothes at all and now it won’t spin as it constantly stays on and recirculates stuck in spin mode. Code is usually UB.
by
Response from Samsung CareDec 28, 2023
We understand how disappointing it is to deal with a washer that won't spin and shows an error code, Tommy. Let us help.
Here is a link detailing what to do when the washer has an error code. Browse the guide; in the middle part, there is an "Unbalanced Load Error" section for troubleshooting steps. This section also includes another resource if the washer won't spin.
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
We have also provided a link with information about the recommended load size for your washer. Inside the resource, there's another link to learn more about the washer's cycle, settings, and features you may check for reference.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146677767) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USDec 20, 2023
Love it
[This review was collected as part of a promotion.] Recommended to my neighbor and a co.worker, I hope it last a long time
by
Customer review from Samsung USDec 6, 2023
Great feature
[This review was collected as part of a promotion.] Very nice washer,I just bought it and already loving it.i recommend to anybody looking for a washer to buy it
by
Customer review from Samsung USDec 4, 2023
So Easy to Use
[This review was collected as part of a promotion.] WE LOVE THIS WASHER!!! Furst of all it doesn't take more than 29 minutes fir a normal quick wash...the tub is?HUGE so we can was a large load of laundry....it is so quiet abd efficient...my husband says it's easy to use....and the little water jet feature in the tub is so handy for spot cleaning before you wash....we are VERY PLEASED with our choice and would recommend it to anyone...especially if you have a large family!
by
Customer review from Samsung USDec 3, 2023
Great features
[This review was collected as part of a promotion.] Bought from Orville’s and am very excited to see how it works
by
Customer review from Samsung USNov 24, 2023
Do not buy
Worst washing machine I have ever owned. Had problems from the day we brought it home - should have returned it. It is now barely three years old and almost every load gets an “unbalanced” message and just endlessly cycles. Repairman they sent said it was a design flaw and he had seen it many times. Samsung won’t make it right - I suggest you pass on this one and save yourself the trouble.
by
Response from SEA CareNov 27, 2023
Kikiatty, we all know a working washer is needed to have clean clothes. We are here to help you.
If your washer gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Please see page 30 under the "Determine the load capacity" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630150359911/DC68-04037J-04_IB_WA54R7200A_EN_CFR_MES_R_230628.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146564722) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USNov 15, 2023
Insufficient equipment
Insufficient equipment
I bought this product less than two months ago since my first call to the brand, and I have had no solution for three weeks, the equipment does not fulfill its functionality despite all the attempts of the people who have assisted me, the clothes after a wash cycle . on anyone sold with the same dirt, using detergents that meet the requirements of the machine, after it had been calibrated, which did not happen until after about 10 calls and a visit from the technician sent to my home, It remains the same and with evidence sent by text to the people who have assisted me, assuring me every day that I have spent my money on a totally insufficient product, since that is what you can call “a washing machine that does not wash clothes.”
by
Response from SEA CareNov 16, 2023
Hello there,
We understand the frustration of going through all this with your washer. Let us help.
Below is a link to help you diagnose if your clothes are not clean after using your washer. Please click on the embedded word.
Clothes are not clean after washing the Samsung Washing Machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146529662) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USOct 29, 2023
Awesome Deep fill option
[This review was collected as part of a promotion.] Love my new washer and the music it plays when it’s done.
by
Customer review from Samsung USOct 19, 2023
Run
I received the washer/dryer combo as a gift 3 years ago. About 2 1/2 years ago the washer started throwing a UB code for every load, no matter the size or cycle chosen. I tried balancing, re-calibrating, testing different size loads, and nothing worked. I eventually replaced all 4 suspension rods. This worked for about 1 month.... Then the washer started throwing a UR code for every load, no matter the size or cycle. I've tried everything to fix this, and I consider myself to be a handy person. As for the dryer, I started experiencing it shutting off after two minutes. I cleaned the moisture sensors, lint filter ,etc. Yet this still happens intermittently. Even if I receive Samsung products as a gift in the future, they will go straight into the trash. Not only are their washer/dryers crap, their refrigerators and screens are disgustingly bad.
by
Response from SEA CareOct 20, 2023
Hi there,
All we want to ensure is that the washer is working properly. Let us provide you with the steps to help you with the washer.
Here is a link to help you with the washer. Please see this section on the link: "dc*, Ub, U6, Ur, UE, 1 Ub, 1U6." Follow the steps and click the hyperlinks for further help.
Samsung washing machine information and error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Here is a link to help you when the washer stops unexpectedly. Please follow the steps and click the hyperlinks for further assistance.
Samsung washing machine power issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146431084 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USSep 29, 2023
Love it
[This review was collected as part of a promotion.] Bought a month ago. This washer is ver quiet and we are very pleased with this washer.
by
Customer review from Samsung USSep 28, 2023
Love the extra water spout!!
[This review was collected as part of a promotion.] I just got this washer today and I’m already I love!!! I love the extra water spout to rinse detergent cups and very useful when tackling stains before wash. Best part also is no agitator!!! Lots of room for bulky blankets!!
by
Customer review from Samsung USSep 26, 2023
Samsung Top Load Washer
[This review was collected as part of a promotion.] This washer had a lot of room. It has a deep barrel and it so modern. I was hoping to get it on black, but it was not available. So far it washed well.
by
Customer review from Samsung USSep 25, 2023
Spin sucks
I bought the set a yr ago and everything was great until recently. We have it set to rinse twice and the first rinse and spin goes great until the last rinse and spin. It goes out of balance every time and we spend hours trying to get it to balance and it’s leveled. We have checked everything and we are just aggravated!! Any suggestions to how to make things better? We have even run the balance mode that’s suppose to calabrate it
by
Response from Samsung Customer CareSep 27, 2023
We know how important it is to have a fully functioning washer, Debbie. Let us have your washer taken care of.
When doing laundry, consider the weight of each load for best results. Please click the link and hyperlink for tips.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146335743) to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USSep 25, 2023
Simple washer.
[This review was collected as part of a promotion.] Done good so far. I like the openess of it. Quiet operation.
by
Customer review from Samsung USSep 24, 2023
Nice washer
[This review was collected as part of a promotion.] Recently bought washer, does a great job, not noisy. Very happy so far.
by
Customer review from Samsung USSep 24, 2023
Love this washing machine!!
[This review was collected as part of a promotion.] This is the most quietest washing machine I’ve ever owned and it cleans our clothes so well! It was a great purchase!
by
Customer review from Samsung USSep 16, 2023
Good but
[This review was collected as part of a promotion.] So far so good. Gets our clothes clean without the agitator.
by
Customer review from Samsung USSep 6, 2023
New washer
[This review was collected as part of a promotion.] It was delivered today and have already used it. I love it
by
Customer review from Samsung USSep 5, 2023
Great Features!
[This review was collected as part of a promotion.] Large tub is more than enough space for comforters and heavy blankets. The washing time is usually longer than what the digital display says. I do wish the alert sound when switching cycles could be silenced.
Our clothes come out very coean!
by
Customer review from Samsung USSep 3, 2023
Great Washer
[This review was collected as part of a promotion.] I bought this products a few weeks ago. We are very happy with it. Lots of room to wash comfortably. Easy to use. Gets clothes clean!
by
Customer review from Samsung USAug 31, 2023
Fantastic!
[This review was collected as part of a promotion.] I love the look of my new washing machine and the load capacity is amazing! So happy that I can put king size comforter in with no issues.
by
Customer review from Samsung USAug 30, 2023
Rust Bucket
Had this washer for 3 years, no problem— year 4 everything began to rust. Loads end up having broken rust pieces in them and this destroys my wash load. I only run small loads (although when I first owned this, my kids lived at home and larger loads were washed), yet this is unacceptable (see photos). I thank great care in my appliances- and do my research before purchasing large ticket items. This set came highly recommended, yet the rust issue was not discovered. Please contact me via email, so that we may find a suitable resolution. Thank you!!
by
Response from SEA CareSep 1, 2023
We appreciate you informing us about the washer's condition. Getting you assisted is what we strive for, MAKjoy.
We would love to speak to you directly about your washer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146230756, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung US
