Hello jayj! Thank you for taking the time to share your experience. I know it has to be frustrating so we would like to speak to you to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143004523
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^ Nic