I love this refrigerator overall. There is a known flaw...
I love this refrigerator overall. There is a known flaw with the middle drawer that sometimes gets hung on a wire or hose in the back when you try to close it. My friend has the same model and they have the same issue. Wish I knew a fix for this.
this is a great fridge if you want one for just a couple years. if you want one that lasts more than 6 years, this is probably not the one, or the brand, for you. ours got a freon micro-leak and based on the location, it is not repairable. i have been a loyal samsung product owner- from phones, tablets, washers and dryers to kitchen appliances, but between my leaky washer and now this, i think i'm done.
Response from Samsung CareFeb 22, 2021
Thank you for alerting us to this concern. We hope this issue is resolve as soon as possible. If you need assistance in any way; You can use the information below to contact our Social Media Team. We hope to hear from you soon. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142995803
Customer review from samsung.com
Feb 18, 2021
I love our new refrigerator! Very spacious and easy...
I love our new refrigerator! Very spacious and easy to keep organized. My only issue was not with the product, but the installation. Wound up paying for installation/water hookup kit even when the delivery men could not install it due to a doorway issue. My husband and sons had to lift it over the counter and they installed it themselves. Make sure to double measure. If it doesn't easily fit they won't maneuver anything. Also, guys didn't have their own tools and asked to borrow ours, to remove our old fridge. When I asked if Home Depot provided them with tools, one guy said they lost them at other houses. Well at least he was honest!!
Love mostly everything about it so far (it's only been...
Love mostly everything about it so far (it's only been a couple of months). The only complaint is the water dispenser is so slow. This is my second Samsung fridge like this, and this water comes out much slower, painfully slow.
Very disappointed in the smudge free feature,it is not smudge...
Very disappointed in the smudge free feature,it is not smudge free at all, wish I would have never bought it
Response from SamsungMar 4, 2021
We are sorry to hear that you are dissatisfied with your Samsung refrigerator. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. This specific model refrigerator is not the fingerprint resistant stainless steel (RF25HMIDBSR). Thank you for choosing Samsung. ^Lena