I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. We would love the opportunity to speak with you regarding this matter, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142848589) and it will help our team pull up your information. We apologize for any inconvenience this caused. ^Lena