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Customer Reviews for Samsung 36 in. Induction Cooktop with Fingerprint Resistant Black Stainless Trim with 5 Elements and Flex Zone Element

Internet #300762447

Model #NZ36K7880UG

Store SKU #1003952886

  • Flex Zone surface adapts to various pot sizes
  • Removable magnetic knob or digital touch control
  • Wi-Fi Connectivity - Remotely monitor your cooktop

Customer Reviews

  • 4.1
    out of 140 reviews
  • 77% recommend this product
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Showing 1-30 of 140 reviews
Glad tat I replace my gas cooktop for this
[This review was collected as part of a promotion.] I bought it about a month ago and I am quite happy with it, few highlight: fast to heat, easy to clean and the blue flame with the heat intensity is great. Lowlights: the magnetic button does not work properly.
by
    Very powerful induction stove!
    [This review was collected as part of a promotion.] This is my first time switching to induction, and I was coming from gas. I chose this because of the clean layout, and flex zone. The cooktop is very powerful, and can boil 48oz refrigerator cold water in 3 mins flat. You can quickly boil over something if you're not careful (which I have a few times already). I have enjoyed using it so far, but there are a couple of quirks I found.. 1) If water gets on the controls for too long, it will temporarily lock out the system if it can't tell what your tapping on. Other times it may randomly turn on or off another burner. You can't really wipe the controls clean without something going off. 2) The touch controls can be sensitive/insensitive at times. For example, the magnetic knob does not work as well as I hoped. Sometimes using your finger to drag lags, and then suddenly shoots up to max power. I have adopted the "touch and hold" method instead of sliding, and if you hold, it will set it to that level of power depending on the direction you tap. But it is not precise and usually requires a couple tap-n-hold to get to where i want it. 3) There are 15 power levels, but is hard to guage what each really equates to. The virtual flames don't really help much. 4) At low power settings below 4, you do hear a clicking of the induction turning on/off in order to achieve the lower power output. Overall, it takes some getting used to but it is extremely fast and easy clean up. If I had to choose again, i would probably still get this one, although I would probably also consider ones that have traditional knob controls as well.
    by
      • Recommended
      Review Based on the Design Only
      I received compensation for this review but the review is my own. I considered a Gas Range and induction but I purchased this Induction cooktop after reading about the negative health effects of Gas ranges. I liked the sleek style of the cooktop and digital operating system. It was recently installed so I'll write a follow-up review once I have more time to use it!
      by
      Response from SEA CareMar 29, 2023
      Dear valued client, We appreciate you leaving a review of this refrigerator. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a wonderful day! —Vannesa
        Just getting started.
        I have just installed the unit and have not had much time to use it. The look is very nice. I have had a little difficulty using the dials and the cooktop turned on max and burned one item when I thought I had set the cooktop to simmer. I hope this is just because I am not familiar with the cooktop yet. Looking forward to learning more I received compensation for this review but the review is my own.
        by
          • Recommended
          $8,000 - Wasted Electricity over next 10 years
          ABSOLUTELY DO NOT BUY THIS UNIT UNLESS YOU LIKE SPENDING OVER $800 PER YEAR JUST TO HAVE IT SIT OFF! I just had a service technician to my home to troubleshoot this cooktop. The problem is that even when the cooktop is off it is still pulling 2.14 amps at the circuit breaker panel. After looking over the unit and conferring with their technical people I was told that it is working as designed. That's insane. Where I live that is over $800 per year just to have it sit off.
          by
            9 found this review helpful
            Hugely dissapointed
            My 15 year old GE Monogram induction cook top died and I needed a quick replacement. The "puck" is not responsive. It will jump around from 0 to 15 and to 8 and basically random. It is meant to be a fine dial. Using the cook top without the knob will give you a bit better control, but still not as precise as the +/- found on most models. My second disappointment is the fact that they did not use the world leader ceramic top from SCHOTT, but brand marked "K". Not as good!
            by
            Response from SamsungJan 24, 2023
            We appreciate your insight about the Samsung cooktop, AdrianM.

            I have shared the model's user manual link below for the operation of this cooktop on pages 19-25.
            https://downloadcenter.samsung.com/content/UM/202211/20221125143225443/NZ36K7880U_DG68-00824A-07_EN_MES_CFR_221123.pdf

            If you have inquiries and needs further in the future, please contact us via the following options below:

            1. Facebook Messenger: http://m.me/samsungsupport
            2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
            3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

            When you message us, please provide us with this reference number 1145378157, which will help our team pull up your information.

            ^Rainly Samsung
              2 found this review helpful
              Good looking and good layout but a bit sensitive
              [This review was collected as part of a promotion.] We love having induction and have no idea the quality of the induction compared to others as we changed over to ceramic so heating is so much quicker from our past experience. It looks great and works well and the long burner is great for a cast iron griddle. The only feature I do not like is how sensitive the on/off/power button which bugs me wI’m wiping up a spill. Sometimes it turns the entire cooktop off so I have to reset all the burners.
              by
              Response from Samsung CareNov 21, 2020
              We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
                • Recommended
                Perfect for the serious cook
                i have had our cooktop for about 2-3 years and i love it! i cook quite often and entertain at least once or twice a month and most gatherings are centered around food & family. i love the power boost option to get water boiling quickly for pasta, etc. and the variety of burner sizes and settings are great.
                by
                  • Recommended
                  Instant Gratification
                  i was diaappoited when i learned that i couldnt get a gas cooktop but this amazing induction cooktop did not disappoint. it has a power surge option and water boils literally in seconds! the heat reduction or increase is immediate when cooking which is awesome. i did have to move the knob because i have toddlers that would be able to reach up and since it isnt attached it would be lost. however, using your finger to adjust is not an issue.
                  by
                    • Recommended
                    The greatest thing since sliced bread
                    I have been cooking with gas for my whole life (except for a few temporary rental places when I was in college. Like everybody else, I thought a gas flame was the only way to cook. I was WAY wrong. This induction cooktop is incredible! On the medium element, I can bring ten cups of cold tap water to boil in three minutes and thirty seconds. I toss in some pasta, set the power to the setting where it won't boil over, and set the timer. On the small element, I can melt chocolate without worrying about burning it. On the large element, I can bring a twelve quart stock pot to boil, then turn the power down and let it simmer for ten or twelve hours to make a batch of stock. I can put my cast iron griddle across the two elements on the left, tie the controls together, and make over-easy eggs like a professional short order cook. Cleaning up is a breeze. I let it cool down; the cooktop display indicates when it is no longer hot. Then I take a damp cloth to wipe up anything that splattered and buff it up with a dry cloth. Once in a while I use some ceramic glass cooktop cleaner to make it look brand new. I used the magnetic knob a couple times after I first installed the cooktop. It works, but the touch controls are more convenient. I found that the knob was never on the control I wanted, so I would have to move it to the right place before using it. It is just easier to touch the control at the desired setting. A single touch on the control, no twisting or spinning, that's it. I also think the cooktop looks better without the knob on it, totally smooth. I put the knob back into the bag it shipped in and put it in a drawer along with the manuals. I have not tried the Wi-Fi feature. When I need to do anything with the cooktop, I'm standing right in front of it and can reach out and touch the controls more easily than I can grab my phone or tablet and access the cooktop app. The timer function works, but is not as convenient as the timer on my oven which is only two feet away.
                    by
                      • Recommended
                      7 found this review helpful
                      DO NOT PURCHASE!
                      DO NOT PURCHASE WITHOUT BUYING THE EXTENDED WARRANTY! I purchased this cooktop in late 2021 for $2,500.00 and it has stopped working all together. Called Samsung repair and the service tech who came out said it would cost over $2,000.00 to repair. They would have to remove and completely dismantle the cooktop to replace all (4) of the circuit boards inside. It is likely that in a couple of years the same error code would appear and the cooktop would stop working.
                      by
                      Response from SEA CareMar 12, 2024
                      Hi there, We want the best for your cooktop. We'd love to get this taken care of. Please see the resources below to address why the cooktop is not working and why an error code is showing. For tips, please click the link and hyperlinks. Built-in cooktop error codes (please select the error that you are seeing in your cooktop): https://www.samsung.com/us/support/troubleshooting/TSG01001785/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146942992, to help our team pull up your information when you message us. Have a great day. -John
                        Works like it’s supposed to
                        [This review was collected as part of a promotion.] This is our fourth cooktop due to malfunctioning other brands, and it seems great so far!
                        by
                          • Recommended
                          Awesome Induction Cooktop
                          [This review was collected as part of a promotion.] It's been a couple of months since I purchased this cooktop and for the most part I couldn't be happier with my purchase. The steady temp control and immediate response is perfect! I like that it heats the pot(s) quickly and only the pots, not the entire cooktop. I really like the "Power boost" setting which can really speed up the time it takes to boil water. I like the flex zone capability and I like the way it integrates via bluetooth to the Range Hood. There are two things I'd like to change and they are: the touch control to change the temp and the magnetic knob don't work well. I'd prefer plus/minus buttons or maybe physical knobs. The other thing is I wish the humming from the magnet(s) was quieter. There's an audible pulsating vibration hum that happens when an eye is on that at times can be a little annoying.
                          by
                            • Recommended
                            Great Features
                            [This review was collected as part of a promotion.] We are really enjoying cooking on this cooktop. After we sorted out the pot/pan compatibility, everything is working fine. the cooktop is bit temperamental when it gets a little wet, but it is for safety.
                            by
                              • Recommended
                              As expected
                              So far, so good. Install was easy. Looks great. Can’t wait to use it.
                              by
                                • Recommended
                                by
                                • Verified Purchase
                                by
                                • Verified Purchase
                                Great product to have
                                [This review was collected as part of a promotion.] We love how fast we can cook on this cooktop and we can easily adjust the settings
                                by
                                  • Recommended
                                  Sleek and Powerful
                                  [This review was collected as part of a promotion.] I am very happy with my new cooktop. It is very sleek and easy to use. My only complaint is that the touch buttons are very sensitive and I have a habit of putting items on my cooktop or moving a pan and that will change settings.
                                  by
                                    Having some trouble with cooktop shutting off not recognizing induction...
                                    Having some trouble with cooktop shutting off not recognizing induction pots Probably pots have to be heavier or more metal to be recognized
                                    by
                                    Response from SamsungApr 13, 2023
                                    Hello there.

                                    Everything depends on how well the appliance works. We are here to help you.

                                    If you are experiencing the cooktop shutting off, the cookware needs to be more suitable or bigger.

                                    The Induction element can only be turned on when cookware with a magnetic base is placed on one of the cooking zones.

                                    Please check this link to your user manual for details. Turn to pages 19 and 26.

                                    Electric ranges and cooktops can be quite fun, but there are a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details.

                                    How to use your Samsung electric range or cooktop
                                    https://www.samsung.com/us/support/answer/ANS00060805/

                                    Using the right cookware to meet your needs means you get to be a boss in the kitchen. Never again deal with food taking too long to cook or getting inconsistent results. Please check this link for details.

                                    Samsung cooktop cookware breakdown
                                    https://www.samsung.com/us/support/answer/ANS00045483/

                                    Should you ever need more assistance, please feel free to get back to us via the following options:

                                    1. Facebook Messenger: http://m.me/samsungsupport
                                    2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                    3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

                                    When you message us, please provide us with this reference number (1145666930) to help our team pull up your information.

                                    Thank you for being a valued customer of Samsung. Have a great day.

                                    ^Camille Samsung
                                    • Verified Purchase
                                    1 found this review helpful
                                    Great induction cooktop.
                                    [This review was collected as part of a promotion.] Love this cooktop. Oversized center burner is great as long as you can find a 14 inch pan to cook with. Love the Adjustable bridge side as well. perfect for a grill pan. Had to buy all new cookware but worth every penny. Don't love the dial style temp selection as getting a precise number takes some back and forth fidgeting. Cost is a little more than other brands but hoping Samsung reliability is worth it.
                                    by
                                      Modern and Full of Features
                                      We just received this cooktop, installed and so far so good! Excited to use it and explore the new features! (I received compensation for this review but the review is my own)
                                      by
                                        Control panel error F2 in first week. JUNK
                                        Cooktop had F2 Control board error after first week of ownership. First warranty appointment was 2 week wait. parts did not fix the problem on first visit. Several weeks later and no resolve. was called a week later by Samsung and told that parts were not available and i would have to wait. Another week passes, and they finally contact me and tell me that my only option is refund since they have no inventory. No compensation for not having a cooktop for several weeks. DO NOT BUY SAMSUNG!
                                        by
                                        Response from SamsungMar 21, 2023
                                        Hello there.

                                        Your review matters to us. We would love to discuss your cooktop to determine how we can best assist you.

                                        Please feel free to get back to us via the following options:

                                        1. Facebook Messenger: http://m.me/Samsungsupport
                                        2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                        3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

                                        When you message us, please provide us with this reference number (1145587446) to help our team pull up your information.

                                        Have a great day.

                                        ^Camille Samsung
                                          1 found this review helpful
                                          Great Cooktop
                                          I received compensation for this review but the review is my own. I recently purchased the Samsung induction cooktop and have been extremely impressed with its performance. The sleek and modern design adds a stylish touch to my kitchen, and the touch controls are easy to use. One of the biggest advantages of this cooktop is its speed. It heats up incredibly fast and cooks food quickly and evenly. It also offers precise temperature control, which is important when cooking delicate dishes that require exact temperatures. Another great feature of this cooktop is its safety. Since induction cooking uses electromagnetic energy to heat the pan, the cooktop surface itself doesn't get hot. This means there's no risk of burning yourself if you accidentally touch the surface. Additionally, the cooktop has a child lock feature that prevents accidental activation. Cleaning the cooktop is also a breeze. The surface doesn't get as hot as traditional gas or electric cooktops, so spills and splatters don't get baked on. I simply wipe it down with a damp cloth and it looks as good as new. Overall, I highly recommend the Samsung induction cooktop. It's fast, efficient, safe, and easy to clean. It's a great investment for anyone who loves to cook and wants to upgrade their kitchen with a modern and high-tech appliance.
                                          by
                                            Great Cooktop
                                            I recently purchased the Samsung induction cooktop and have been extremely impressed with its performance. The sleek and modern design adds a stylish touch to my kitchen, and the touch controls are easy to use. One of the biggest advantages of this cooktop is its speed. It heats up incredibly fast and cooks food quickly and evenly. It also offers precise temperature control, which is important when cooking delicate dishes that require exact temperatures. Another great feature of this cooktop is its safety. Since induction cooking uses electromagnetic energy to heat the pan, the cooktop surface itself doesn't get hot. This means there's no risk of burning yourself if you accidentally touch the surface. Additionally, the cooktop has a child lock feature that prevents accidental activation. Cleaning the cooktop is also a breeze. The surface doesn't get as hot as traditional gas or electric cooktops, so spills and splatters don't get baked on. I simply wipe it down with a damp cloth and it looks as good as new. Overall, I highly recommend the Samsung induction cooktop. It's fast, efficient, safe, and easy to clean. It's a great investment for anyone who loves to cook and wants to upgrade their kitchen with a modern and high-tech appliance.
                                            by
                                              by
                                              • Verified Purchase
                                              Terrible product. I can't believe I orderd this thing and...
                                              Terrible product. I can't believe I orderd this thing and the knobs don't even work. Any condensation on the unit means the numbers jump all over the place. Absolutely unacceptable. I tried to return it but they said I was past the 48 our window -- it takes more than 48 hours to install it!!! Terrible customer support. I'll never shop at Home Depot again or buy a Samsung product.
                                              by
                                              Response from SamsungFeb 24, 2023
                                              It's essential to consider the necessary steps to fix your Samsung cooktop, Peter.

                                              We want to speak to you directly and get more information about your cooktop for better assistance.

                                              Should you need assistance, please feel free to get back to us via the following options:

                                              1. Facebook Messenger: http://m.me/samsungsupport
                                              2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                                              3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

                                              When you message us, please provide us with this reference number 1145494628, to help our team pull up your information.

                                              Have a great day.

                                              Melardo Samsung
                                              • Verified Purchase
                                              2 found this review helpful
                                              Looks good
                                              I bought this cooktop a month ago. I haven't cooked on it yet but it looks good and everything works as advertised.
                                              by
                                                • Recommended
                                                Great Product
                                                Does everything they said it would! I received compensation for this review but the review is my own”.
                                                by
                                                  • Recommended
                                                  Great Cooktop
                                                  Love this cooktop so far! It's very easy to clean, the heating is great. 4 stars because without the knobs, it's kind of tricky to adjust the temperature. Overall, it works great and looks great. I received compensation for this review but the review is my own
                                                  by
                                                    • Recommended
                                                    Showing 1-30 of 140 reviews

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