Bluetooth: Automatically sync the fan and lights with the burners
Wi-Fi: Monitor and control your cooktop hood
390CFM or 600CFM Ventilation System
out of 61 reviews
74% recommend this product
Showing 1-10 of 61 reviews
Apr 17, 2021
A good unit that needs installation improvements
this hood is very sleek looking and has good functionality. i just installed it today so it's too soon to comment on reliability but i'm hopeful.
installation however was not great. the instructions tell you to mount the chimney bracket flush with the ceiling, but when i did so, the holes in that bracket and the holes in the chimney for screws do not line up with one another. the interlocking chimney sections also scratched the finish of each other when i had to lower it back down because they did not line up.
the entire unit is also wrapped in a "laser film" that is waaaayyy too sticky. not only is removing it an arduous endeavor, but it will leave your unit covered in fingerprints despite it being billed as fingerprint resistant.
Automatic feature only triggers at Low power, which is too weak that makes it completely useless. This setting cannot be changed. Also the auto feature stop the vent immediately after the range fire is off, this totally did not make sense because the cook smell won't stop immediate at the second you turn off the fire. The vent should be kept on for 20 seconds after fire is off. Again, no setting can be adjusted. So much technology so poor execution without any provision for user customization. I wish I can get a refund for this expensive stove and range hood set.
Response from SamsungFeb 3, 2021
Thank you so much, AlexS, for letting us know about your experience. Samsung values the thoughts and opinions of all our customers. ^Jecca
1 person found this helpful
Oct 19, 2020
Sleek and beautiful
We love this range hood ! It’s so sleek and elegant . Definitely makes our kitchen look beautiful and the way it matches with our other Samsung appliances ! Love how it auto connects to our cooktop easier for my mom and mother in law !
[This review was collected as part of a promotion.] i installed it, but as i slide the upper extension up the lower section scratched the upper extension all the way up. laser cut stainless steel leaves jagged edges.
Customer review from samsung.com
Dec 11, 2018
Wall mount hood 36”
Extremely attractive good in a great color! So much so we are thinking about getting a matching fridge. Only complaint we have is the “U” in Samsung is not aligned on the logo. It is driving us bonkers, but no one noticed it at our Christmas party so that is good!
Response from Samsung CaresFeb 13, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
automatic feature only triggers at low power, which is too weak that makes it completely useless. this setting cannot be changed. also the auto feature stop the vent immediately after the range fire is off, this totally did not make sense because the cook smell won't stop immediate at the second you turn off the fire. the vent should be kept on for 20 seconds after fire is off. again, no setting can be adjusted. so much technology so poor execution without any provision for user customization. i wish i can get a refund for this expensive stove and range hood set.
Response from Samsung CareDec 7, 2020
Thank you for sharing your feedback with us. Your feedback is essential to improving Samsung's products. This sounds like something we should look into, so we can make the Vent Hood more user friendly. ^Pat