Customer Reviews for Samsung 5.2 cu. ft. High-Efficiency Top Load Washer with Steam and Activewash in Black Stainless, ENERGY STAR

Hello there, We understand the importance of having a working washer to have clean clothes. Allow us to help. Below is a link to help you diagnose when your washer gets unbalanced. Please choose steps 1,2 and 3. Kindly click on the embedded word. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Please see pages 28 to 29 under the "Loading your washer" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf If your washer displays an error code, here is a guide to help you. Please see the error code and match the error code on the list provided. Kindly click on the embedded word if prompted by one. Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code To check the availability and compatibility of your washer's lid, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147038098) to help our team pull up your information. Have a great day. ^Camille

Barbara, we want you to have an effortless experience with your washer. Let us give you tips on maintaining your unit. Please see page 47 on the manual Maintaining your Washer section under "Cleaning the interior" and "Storing your washer," and page 50 under "Self Clean" for reference: https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146959565, to help our team pull up your information when you message us. Have a great day. -John

Greetings, We're saddened to hear about the condition of your washer. We want to speak to you directly to provide support and see what options we can lay for your unit's fix. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146848057) to help our team pull up your information when you message us. Have a great day. -John

Hi Stevens, We understand your disappointment since the washer started having issues in its early years. Let us help you. If you are having a problem with the drain pump and lid, you can purchase a replacement part from our authorized distributor for Samsung parts and accessories at the link below. https://samsungparts.com/ We would be delighted to have a direct conversation with you to learn more about the issue with the control panel of your Samsung washing machine. Please feel free to get back to us via the options below, as we look forward to helping you set up a visit with an authorized Samsung technician. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146702645, which will help our team pull up your information. ^Rainly

We understand how going through all this with your washer feels, Andrea. We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi there, We understand that a washer is one of the most used appliances in our home. Usually, if there's something wrong with the washer that will affect how well it cleans, it also affects something else, like a draining, filling, or spinning issue or even an error code. You may refer to these links and videos: Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00084866/ How to use detergent in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00031847/ How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ Install a Samsung washing machine in your home - Level the washing machine: https://www.samsung.com/us/support/answer/ANS00051342/ The below link is the user manual for your model. Turn page 27 (Calibration Mode) and page 52 (Stops) for reference: https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145693052, to help our team pull up your information. Have a great day. Melardo

Thank you for providing us with a valuable review of your washer, JY105. We know how important it is to have your washer up and running. Please contact us using the following details below. We would love to hear more about this so we can provide the proper assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide this reference number () to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross

We understand your concern and apologize for the inconvenience this has caused you. We handle every concern on a case-by-case basis. We appreciate you taking a chance with Samsung. However, I understand we were not able to reach your expectation this time. We hope to change that in the future. ^Pat

Your frustration with the washing machine is understandable. I would feel the same way if I was in your shoes. We here at Samsung pride ourselves on our high-quality products. So we are disappointed we were not able to meet your expectations. We can look into other options available for you if you like. Just reference ticket number 1143591794, and contact us through either Facebook Messenger or Twitter. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Hello Tom, I can see why you are so upset. We really appreciate you taking the time to sit down and write out all the details of your experience. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. Based on the information provided, you are currently working towards a resolution. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143457167) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Hello there! Thank you for your feedback. A noisy washer must be frustrating. I have provided a link below to shed light on the noises you may be experiencing.
(http://www.samsung.com/us/support/troubleshooting/TSG01001985/)

I have also provided a link regarding the unit being unbalanced.
(http://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code)

Thank you for choosing Samsung.^Nic

This should be more than enough to identify your warranty for the washer. Maybe our Social Media team will be able to fix this for you. It's easier for them because they can receive images and screenshots immediately; So it much easier for our customers. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142726814

Hello Adriana! We appreciate you taking the time to leave a review. We know that it must be frustrating to have concern with your washer. We would love to speak to you to see what assistnace can be provided. We can be reached via any of the following using ticket number: 1142655233


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Nic

I'm sorry to hear this. If there is anything we can do, please feel free to reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Thank you for bringing this to our attention. We take the concern very seriously and would like to look into this dilemma for you. Please contact us at your best convenience using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Hello Florence! Thank you so much for taking the time to provide a review regarding the Washer! I understand that you are not pleased with the Water levels in the washer.
. The water level may appear to be too low, but this is normal. Samsung front loader washers use approximately 13 gallons of water per cycle and the top loaders use up to 28 gallons per cycle. Samsung washing machines use such small amounts of water pushing water through the laundry, instead of pushing the laundry through the water.
^Nic

Hello Jaya, you are a valued member of the Samsung family and your experience matters to us. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141444231.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Shifa

Hello missbabe! I would recommend checking out this link (https://bit.ly/2wxiTEz) for some helpful information on possible resolutions for the washer not spinning. Thank you for being a part of the Samsung family! ^Shifa

That's great to hear Ksa! We hope you continue loving the washer for many years to come. Thank you for recommendation. It's ^Shifa

Thanks, mark! We're thrilled to hear your new washer is performing well. Keep being awesome! ^Shifa

Function, value, and a great design are the features of a quality appliance! We're so glad you love us. Thanks for your outstanding loyalty. ^Shifa

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Shifa

I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat

Hey CJ, thanks for taking a moment from your busy day to tell us about your great performing Samsung washer and also how easy it was to set up. Thanks for the 5-star review. ^Shifa

I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you are still having issues with your washer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140462104. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS Ticket #: 18968

Hey, Pinacate. Thank you for taking time out of your day to share this positive review. We appreciate you being part of the Samsung family. ^Perez