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Customer Reviews for Samsung 30 in. Electric Steam Cook, Flex Duo Wall Oven Speed Cook Built-In Microwave in Stainless Steel

Internet #301746154

Model #NQ70M7770DS

Store SKU #1002471819

  • Steam Cook - Oven delivers moisture for tender results
  • Speed Cook - Cook food faster and more evenly with convection
  • FlexDuo - Cook 2 dishes at different temperatures simultaneously

Customer Reviews

  • 4
    out of 130 reviews
  • 70% recommend this product
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Showing 1-30 of 130 reviews
More than just a microwave and oven!
[This review was collected as part of a promotion.] This unit has more features than I knew about. It is amazing.
by
    • Recommended
    Love it
    Love this unit. Microwave also doubles as convection is amazing. Very easy to use and the smart tech is nice to have. I’ve had this for about 6 months and no issues.
    by
      • Recommended
      Very poor Samsung customer technical support
      The microwave stopped working a couple of months after the 1-year warranty expired. Samsung sold me a service manual which is poorly written and has technical errors. Samsungs will not provide any technical support and I am not going to pay for service when I can fix it myself. Thanks for nothing Samsung.
      by
      Response from Samsung CareDec 21, 2022
      Hi there, A perfectly operating microwave with a wall oven plays an essential role in the kitchen. We'll be pleased to help with your Samsung appliance. It would be awesome if you could give us just a few more details, and we would like to see how we could assist. For reference, I shared the user manual for your model: https://downloadcenter.samsung.com/content/UM/201909/20190919094011487/NQ70M7770D_AA_DE68-04447A-03_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145268172), which will help our team pull up your information. Have a great day. Melardo
        Too expensive to not work
        Bake does not work even after temperature adjust. Bought this, finally came in and it's been 2 months since we installed so we are used to what it is supposed to do. It doesn't get to temperature.
        by
        Response from Customer CareDec 1, 2022
        Hello, Tradeengineer. We appreciate you sending us your review about your Microwave. Let me share with you these troubleshooting steps. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/. You may Contact us via the following options if you need help with these steps or have other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide this reference number (1145205136) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross
          Glass Turntable Broke Twice
          for the second time in two years, the factory installed turntable in the microwave/convection combination wall oven broke when operating in convection mode. the text etched into the factory installed glass turntable reads "for microwave oven only"....why would samsung install a turntable intended for microwave use only in a unit that includes both microwave and convection oven capabilities? am i really expected to remove the glass turntable every time i want to use the convection oven feature? very poor design choice by samsung. combine this with the regular system reboots for no reason, and this unit is not as great as i would have hoped. would be great if samsung could replace my turntable with something that will not break when using in convection mode.
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          Response from samsungcareDec 2, 2021
          I can understand where you are coming from. We would be happy to look into this concern for you. If you have any questions about the turntable; you can chat with our Social Media team by using the links below. Thank you for your feedback. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143939667
            Nothing
            do not buy this oven. this combo must be old.the microwave often smokes when i try to cook on convection. no self-cleaning. the racks have to be removed to self clean. they are not truly stainless. it is like pained an. that is why you have to remove them. cleaning left white stains on the bottom, and there is a streak of grease in the middle of the oven window, between the double panes. no way to clean. the "supposed" divider to split does not work properly. if i had been able to see this oven in action, i never would have made the purchase.
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            Response from samsungcareNov 19, 2021
            Thank you for alerting us to this concern with your unit. I can see where you are coming from. However, this model should have the Self Cleaning function as well. You can find more information on that on page 61 in your manual. To help with this inquiry. Try these trips in the link below to help maintain your unit. ^Pat https://www.samsung.com/us/support/answer/ANS00049011/
              Fantastic Oven and Microwave!
              [This review was collected as part of a promotion.] Just installed a month ago, and all of the features on the oven and microwave have been great. We love the flex duo for the oven and use the seperate temperatures more often than we thought we would. The microwave options are great, and love being able to quickly reheat pizza with the oven features on it. We are very happy with this purchase!
              by
              Response from samsungcareFeb 16, 2022
              100% Satisfaction is our goal! Thank you for sharing this review with us. ^Pat
                • Recommended
                Love our Samsung Combi Oven!
                [This review was collected as part of a promotion.] I have had this in my home for ~6 months now and after using it a lot - we love it. Great looking and great features. Cooks everything perfectly!
                by
                Response from samsungcareDec 9, 2021
                I love how the blends in with the cabinets! Thank you for sharing this review with us. ^Pat
                  • Recommended
                  Amazing Wall Oven Combination!!
                  [This review was collected as part of a promotion.] We recently had the Samsung Microwave Combination Wall Oven installed to replace our aging unit. Delivery and installation by XPO went smoothly and flawlessly. The technological advances from our last oven are great. We are still learning all the neat features that it offers, but right away we could see how our lives were about to change. The microwave has a large capacity, and is easy to use and program. There are sensor settings that automatically cook the selected items to completion. There are speed broil and convection settings as well, that add an additional space for cooking those large meals when the oven is in use. The oven is also very spacious, and offers 6 rack positions. One of the included racks is a gliding rack which makes it easy to insert and remove large or heavy items. There is also a divider, which when placed in the center rack position, creates two separate temperature zones, allowing more capacity for baking. When in use, the entire unit allows 3 different zones for baking / broiling. The display is large and user friendly. Multiple options are presented based on the mode selected by the larger controls for each space. The oven easily connects to the Samsung SmartThings app, and we can monitor the progress of our meals, and can also remotely start / stop and change temperature. We absolutely love all the features and the ease of use of our new combination wall oven / microwave. Samsung has hit it out the park with this one!
                  by
                    Great Combo
                    [This review was collected as part of a promotion.] This combo oven microwave is awesome. Having the flex setup in the oven makes meal time easier when cooking items at different Temps. Made dinner time come faster. I haven't tried all the features yet but imagine this is great. The microwave actually cooks our food rather than the dish the food is in or on like our old unit. This has cut down on our cooking times. Just like the oven dinner time is a better experience and comes sooner now. The wifi feature is nice but still could use some work. But being able to operate the over remotely to preheat the oven is nice and being able to see status when I'm away from the oven like upstairs is a very convenient feature. I have had numerous brands in the past and this Samsung unit is by far the best I've had to date. It actually cooks my food the way we want and in less time.
                    by
                      Love love love!! But...
                      Love it but..... Microwave turnplate is NOT COMPATIBLE with convection mode. It shattered in big pieces. Use non stick coated turntable (for conviction) for convection mode. It was covered with warranty but, Warranty registration was painful as well. (3phone calls with 30+min wait time 2 emails)
                      by
                        Mind blowing
                        [This review was collected as part of a promotion.] I absolutely love this built in microwave oven combo. The ability to cook three different things and three different temperatures on three different settings at the same time is mind blowing! It cuts your cooking time in less than half. We LOVE to entertain and with this oven cooking for 20 is a breeze. I would recommend this oven to anyone who entertains alot, or simply loves cooking. I have never been more excited. The top section can be used as a microwave, or and oven simply by changing the tray. And the bottom portion can be used as one large oven or two smaller ovens by placing the smart separator all sections have all of the functions. This really is the best oven I have ever seen. The built in wifi is so wonderful.
                        by
                          Amazing Appliance
                          [This review was collected as part of a promotion.] It has been just over 2 weeks since I received my new Samsung Combo Wall Oven. I was immediately impressed at how beautiful and sleek it is and the absolute transformation it made in my kitchen. Then after using it, I am truly amazed. It has so many functions, it is going to take me a while to use them all. I have never been able to cook fish properly in an oven, always too dry, overcooked, or undercooked, so could not wait to try fish. It came out perfect, moist, slightly flaky and perfect. Muffins were baked so evenly, And high temp baking made for even, crispy crust, just as I wanted. I love the pretty blue interior and it is huge. I have the 30" , but seems larger than that. I love the fact that I can split the oven into two ovens because I often have family gatherings of 20-30 people and need the extra oven space. Because it can split the space Samsung provides two blower fans, one for each space and that assures even heat when it is just one oven, being so large. The gliding rack is a dream and like the many other rack settings. My old oven had elements on the top and bottom that made cleaning a nightmare. This oven has no exposed elements except the broiler, so cleaning will be so easy. Speaking of easy, operating this oven is a snap. All digital and big, clear prompts, makes this so easy to use. Love, love, love the simple use of the controls and the help with the Healthy Cooking Mode. My old set up was two separate appliances, a microwave on top and the oven below it. This combo unit is so much nicer and much more attractive. The microwave is so much more advanced than my old one, I am still learning all it can do. So many functions that it is really another oven. I considered getting two ovens at first because of the crowds I entertain, but this microwave can function as a microwave and an oven and other ways I have yet to discover. So I have three ovens if I need them, but if I don't I have a microwave and an oven. I just love this versatility. And this microwave is also huge, so able to cook many more dishes than I am used to. I can't wait to use the convection function. I have a little learning curve going from heating up things and defrosting to many more uses for a microwave that this one offers over my last one. Baking, broiling, things I never considered with a microwave. This Samsung Combo wall microwave and oven is absolutely amazing in every way. This upgrade has made my kitchen beautiful and highly efficient.
                          by
                            Samsung Microwave Combination Wall Oven
                            [This review was collected as part of a promotion.] I’ve had the microwave and oven combo for a few weeks now and I have to say I’m impressed. I love the look of the unit and the bright easy to use LCD screen really makes it stand out. The unit connects to Samsung Smartthings via Wi-Fi and communicates with our Samsung Family Hub refrigerator. The fridge will even speak “The cooking has completed” once the timer shuts off. This is helpful, because the timer on the oven could be a little louder. You are only given the option to adjust all volume, not just timer volume in the settings menu. Samsung, if you’re listening, please push an update that will allow separate volume control. I (and others I suspect) would prefer to set lower “touch” sounds and set the timer volume a bit higher. As far as cooking goes, the microwave is very powerful and even has a feature called Speed Broil, which uses microwave and broiler at the same time to quickly reheat leftovers without them ending up soggy. The microwave cavity can even be used for baking, bringing the total independent baking cavities up to three when you include the lower cavity divided in half with the Flex Duo divider. The smart cooking modes are awesome. If you can’t remember what temperature to bake salmon at – just select the Healthy Cooking mode and touch the salmon steak option. Easy!
                            by
                              Great. Bake more fast than conventional
                              [This review was collected as part of a promotion.] I have been using for 5 month without problem. My wife is so happy with.
                              by
                                • Recommended
                                The Best Microwave Combination Wall Oven
                                [This review was collected as part of a promotion.] The Best microwave combination wall oven I have ever seen and owned. This one has tons of features. 1. Microwave can be used as a conventional oven for baking or broil, there is also options for speed bake or speed broil, defrost and sensor cook options. That's amazing. I don't to heat up the big oven if I am just looking to bake few cookies or bake a small pizza, well, I also backed a large pizza in the top. 2. The oven can be used to cook 2 separate items at different temperatures using the separator. Thats a cool feature. 3. Total feel of the appliance is great. The knobs looks really amazing, gives premium feel. The interior lighting is bright and appropriate. The display is very vibrant and shows all the required information and status of the oven or microwave. When idle the screen shows a clock, which is pretty cool. 4. Last but not least, the appliance can be connected to smartthings. The app can be used to monitor the appliance, and check the status of the cooking. The appliance can only be monitored but not controlled from the app, but if the appliance is put in "Smart Control" setting (only available for the oven ), then the app can be used to start the cooking, stop the cooking or change the temperature, turn on or off the oven lights. This is a great feature and I see it using quite often. But one annoying thing is - everytime the appliance is used, I get a popup notification on the phone the cooking is complete or cooking is paused or cooking is cancelled. It was cool initially, but then we use the microwave a lot, so it became annoying. There is no option to disable this notification. But I guess, the ball is in Smarthings app, so the developers can easily fix it. I have reported this in the playstore. Otherwise, it is awesome feature to brag about. Overall, this is a superb appliance, so many cool features. I would surely recommend to a friend or family.
                                by
                                  We purchased this oven from Home Depot in August 8, 2018. There was an immediate problem with t...
                                  We purchased this oven from Home Depot in August 8, 2018. There was an immediate problem with the oven and we called for a warranty repair. The certified repairman ordered a replacement part but after installing the new fan motor discovered that it was a factory flaw and the back plat was miss-punched and the motor shaft would be angled and would hit the housing. That is why the original motor was so loud. He could not repair. We were authorized a replacement oven. It took over a month to go through the Samsung replacement process with continued follow-up by me because they failed to reply within the time frames as promised. Once I finally got to what I thought was the last step they called in the end of September and told me they did not have any of these units available to replace, yet you can still buy one. Explain that to me. They sent me an email link finally end of October to process "how I would like to receive my refund" when I try to log in with my claim number, which they approved the refund with it tells me that my claim number is invalid! Good luck with your Samsung purchases and hopefully you never need to go through their warranty / claims process.
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                                  Response from SamsungFeb 3, 2021
                                  Hey there, thank you for bringing this to our attention. I would love to have the opportunity to look into this for you. Feel free to contact us directly at any of the following sources with the reference number, 1138644983.Facebook Messenger: http://m.me/samsungsupport Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Bri Samsung
                                    17 found this review helpful
                                    Stylish looks and full of features / functions
                                    Purchased unit 8 months ago. Love the product, solidly built with technology for the 21st century. The Microwave has simple 30 second warming feature and warms food up quickly. The oven works great, accurate temperature and plenty of space. Very satisfied with the purchase, would purchase again.
                                    by
                                      • Recommended
                                      Cool looking and works great!
                                      Cool looking and works great!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Product has worked solid for us so far. Only reason we haven't given a 5-star is because we have...
                                      Product has worked solid for us so far. Only reason we haven't given a 5-star is because we haven't owned it long enough yet to confirm all the bells and whistles.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      4 found this review helpful
                                      Samsung Oven micro combo
                                      [This review was collected as part of a promotion.] Awesome range microwave combo. So versatile and so many options for cooking
                                      by
                                        • Recommended
                                        glass cracks in oven door
                                        We purchased this expensive appliance 15 months ago and noticed that the glass oven door has 2 cracks in it. Samsung will only warranty within 12 months.
                                        by
                                        Response from Samsung Support TeamOct 31, 2023
                                        Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! Samsung-EN_CA
                                          Stove was delivered on time and in good condition. Had to rearrange the front of the cabinet to install. The oven went in easy and works great. It was an easy DIY job. Wife loves this oven and microwave combo. This makes the kitchen look much better then what was in there. I would recommend buying this.
                                          by
                                          • Verified Purchase
                                          NO SPEC SHEET!
                                          no SPEC sheet! How can this be? How do you expect a professional cabinet shop to build a proper cabinet w/o specs?????
                                          by
                                          Response from SEA CareSep 4, 2023
                                          Greetings, I can imagine how you feel. Let's share with you the spec sheet, Jonny. For convenience, we have the spec sheet available online. Kindly browse through the link below for reference. SPEC Sheet: https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/pdf/specsheet-NQ70M7770DS-051518.PDF Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146238356, to help our team pull up your information. Have a great day! ^Chrystel
                                            I am rating this as 1 star for now, there is a piece missing and they assured me they would ship it directly to me however it still has not shown up. Also, there is at least a 1/2 inch gap around the top of the oven near the control area, i am worried about dust and debris entering the controls and causing problems. It does heat and cook as expected.
                                            by
                                            Response from SamsungAug 29, 2023
                                            Dear Valued The Home Depot Client,

                                            To better assist you with this concern, don't hesitate to get in touch with our The Home Depot Customer Service department at (800) 466-3337., Monday - Sunday, 6:00 A.M.-2:00 P.M. EST. They can answer your question or transfer you to your local store to answer your specific inquiry.

                                            Have a great day.

                                            ^Aloe Samsung
                                            • Verified Purchase
                                            Great design and great function. Really modernized our space!
                                            by
                                            • Verified Purchase
                                            Have many features to try but so far I Love it!!! It’s Beautiful inside & out!
                                            by
                                            • Verified Purchase
                                            Beautiful peace
                                            [This review was collected as part of a promotion.] Is a beautiful peace , excellent complement for my white and black kitchen
                                            by
                                              • Recommended
                                              5 Stars!
                                              4 months with the oven so far. I was a little concerned with the reviews - but: Works perfectly, software works great, steam feature is awesome, huge microwave. Looks great too! No issues whatsoever. All in all, a great purchase.
                                              by
                                                • Recommended
                                                by
                                                • Verified Purchase
                                                Showing 1-30 of 130 reviews