When I selected this I assumed it would be dropped off in front of my house and I would have to install it myself. And to be honest, with all the frustration I went through, I think I would have preferred it that way.
I'm not sure of it is standard with every purchase but It looks like this oven includes professional installation and Samsung sub-contracted that work out to a company called Installs Inc. Installs Inc reached out to me to schedule what they call a "site survey". This entails them coming out and measuring your kitchen and the counter-top opening to ensure that the oven will fit (or if the counter-top would need to be shaved down) and the necessary electric and gas lines are in place before it gets delivered. I don't know how much work they would do in order to prepare your kitchen. For instance, are they going to run a gas line for you or recommend you contact a plumber? We scheduled an appointment for a Tuesday (4/5) between 12pm and 5pm. I took a half day off from work and waited... and waited. Five o' clock came and went with no sign of the company and not even a phone call saying they were running late.
I called Installs Inc the next day and decided to NOT tell them I was reviewing this product for Home Depot so I could see how they would treat an everyday customer. They had no idea why no one showed up or called me. Without naming names, I was told they reached out to the "installer" but only got his voicemail. So, they left a message with him saying he had to call them back right away. To their credit the person I spoke with was very apologetic. At this point, I'm gathering Installs Inc, contracts the work out to yet another company. Lots of moving parts here for something to go wrong or be lost in translation.
Later that day someone from Samsung called to again apologize and handle the scheduling. I was told there was some sort of miscommunication on Installs Inc's part. My site survey was rescheduled for 4/14 after 3PM. The technician arrived around 4:45pm and took some measurements, slid my existing oven out to check the necessary gas and electrical connections, and then left. He didn't know what measurements were most critical because he didn't have any information on what oven I was getting. He just assumed I was shopping for a new oven so he measured the space available. He worked for a large electronics company located about 45 minutes from my house. I didn't want to bother explaining the entire review process so I left it at that.
Samsung called me 5 days later (4/19) to arrange the actual delivery and installation. So, I'm assuming that the oven will fit in my existing counter-top opening. The gentleman that called me was also very apologetic about the problem I had. Scheduling the install was a bit difficult because I work Monday through Thursday and most Fridays and my only available days would be Saturday or Sunday. He said they didn't have anything available in April. Ouch. But after a little bit of research he was able to schedule me for a Saturday morning on 4/30. At least I'm not looking at a May install.
Two technicians came with the oven in tow and unpacked it in the driveway. They removed my old oven and asked me if I wanted them to take it away or if I wanted it put somewhere. I had them move it in to my garage. The installation was very simple, requiring them to only screw the anti tip device to the floor, install a new gas line, and install the rear trim piece that is meant to close the gap between the oven and the wall. Here I am kind of disappointed because the trim piece still leaves about an inch of space open behind the oven. I'm sure Samsung could find a way to make this piece adjustable so it can be extended further to close the gap. I can only imagine what is going to fall back there. Sliding the oven further back is not an option since it is already up against the natural gas shut off valve.
As far as height goes, I feel like this oven is a bit too tall, or else I have counter-tops that are below standard height. My counter-tops measure 35 3/8" from the finished floor surface to the top of the counter. The oven has flanges that extend out slightly from the top and they are currently sitting 35 3/4" from the finished floor surface, This leaves me with a 3/8" gap between the top of the oven and the counter-tops that I don't know what to do with. The installers told me the adjustable feet on the bottom are screwed in as far as they will go, so this is as short as this oven can get. I'm tempted to try removing them all to see if I can get it to sit more flush with the counter-tops. The overall width of the oven that needs to fit between the cabinets is 29 13/16". The width of the oven including the top overhangs is just a hair under 31".
Keep in mind when looking at this oven that it uses and anti-tip device (like all ovens) that is secured to your floor with screws. If you have a floating floor laminate floor, like I do, you can't put the screws directly through the flooring.
That about covers the installation and fitment of the oven. Moving on to the performance aspect, this oven is incredible. I've never owned an appliance anywhere remotely as capable as this oven and I feel like I am still discovering new capabilities. It has dual chambers by way of a removable plate that slides in and out. When removed the oven can be used as a single large space and the oven automatically detects when this divider is there and adjusts the LED controls accordingly. Each section has its own fan for convection.
A meat probe is included that can be plugged in to the oven directly. So, no need for a meat thermometer anymore. The oven will do it for you.
The front control panel controls every aspect of the oven and luckily it has a lock out feature that disables the control panel and locks both oven doors. From within this control panel you can set the time, the WIFI network (yes WIFI), whether the panel beeps every time you touch it, (which I disabled), oven cooking temperatures, etc. It appears to be made of glass and feels very solid to the touch. The beeping gets annoying after a short while so I disabled it. Fingerprints and smudges are impossible to prevent so you'll have to constantly wipe it down or just live with it.
Unfortunately, even with the control panel and doors locked the burner knobs are still functional and will still release gas and ignite if pushed in and turned. So if you have a curious one-year old like me, this is still an issue. The knobs have a very sleek design so I don't know if the childproof covers will fit on them. The warmer draw also does not lock. To engage the lock you hold the Start button down for three seconds and then wait for about 5 seconds or so. To unlock it is the same process.
The oven heats up to operating temperature really fast with the bottom section able to get up to temp quicker. I was told by the installer to let it run for an hour before using it so that it can burn off the machine oil from the factory. I asked him not to turn it on because it was cold out and I wanted to do it when it was warmer when I could open the windows. But... he turned it on anyway to show me that it was pre-heating, and as predicted it filled my house with a nasty burning oil smell. I was forced to open the windows to air out my house.
This range has WIFI. Yes... WIFI. I'm kind of blown away by that. I enabled the WIFI in the options menu but I don't see it broadcasting an ad-hoc network and I can't figure out where I would input my WIFI network info. I've been looking through the user manual but I can't find anything that references WIFI. Page 43 specifically calls out what's available in the options menu but doesn't even show the WIFI option. I found a supplemental manual that says to press and hold the "Smart Control" button for 3 seconds but it doesn't seem to do anything other than display "AP". I really wanted to try out the WIFI features but I guess I'm out of luck there. How cool would it be to get an alert on your phone when the turkey is done? This is something I'm going to have to spend more time trying to figure out.
The burners on this oven are out of control. The left side has two standard burners that work like just about any standard range would. In the center there is an oblong burner that also has a griddle, a VERY heavy griddle. One side has ridges for cooking fatty foods on and the other side is smooth, making it great for eggs and bacon. Pancakes might be a bit of a stretch because it's not super wide. The density of the griddle should mean foods cook evenly. On the right rear there is a standard burner, but the front right burner is really unique. This is a combination of a high output burner with a smaller burner in the middle. On the high setting both burners are lit at the same time, once you get to the medium setting the large burner starts to shut off and the small burner stays lit. So you can get a large pot of water boiling quickly and then lower the heat to maintain the boil. This burner also has a removable ring attachment for a wok. It's basically a steel ring designed to match the contour of the bottom of a wok.
For some reason the oven will randomly make a rattling/buzzing noise when it is warming up. I haven't been able to figure out where it is coming from or what is causing it but it is a crazy sound. It kind of makes me think something is resonating internally. Maybe from the convection fans? I'm not sure.
I'd like to add more to this review but I am out of space.
Aside from a few minor shortcomings this oven is out of control, looks are subjective but I think it looks really cool with the glass panel and blue LED illuminated gas knobs. Now if I can just get my hands on the matching fridge lol.
Lots of Features, Looks Great, Stylish, Easy to Clean, built in temp probe
buzzing sound, cant figure out wifi