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  • We brought this refrigerator it worked for 3 weeks & stopped. Talked to samsung & had 4 repair m...
  • January 24, 2019

We brought this refrigerator it worked for 3 weeks & stopped. Talked to samsung & had 4 repair men look at the refrigerator & still couldn't fix the problem. It took 2 months to find out the fridge compressor was bad as per repair man. We still didn't get a refund from Samsung yet. Only had one person out of 12 that tried to help with the problem. Samsung said to take serial number off & cut power cord.

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JM

15 out of 15 people found this helpful
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By: JM
  • This was delivered to us on November 1st, 2017, so this review is based just on 1 month of owners...
  • November 28, 2017
  • Verified Purchase & Recommended Product

This was delivered to us on November 1st, 2017, so this review is based just on 1 month of ownership. Great interior space although it took some getting used to and in all honesty, I initially hated this fridge. The top shelf on the door allows for one 1-gallon sized milk, and one 2-liter size of Coke (which is taller than other 2-liter brands like Pepsi/AW Root Beer and will not fit on the bottom shelf of fridge or bottom of fridge door). You can fit smaller items under the butter bin which is NOT movable. Actually. you can NOT move either of the door shelves. They are set as is. I did move around the fridge shelves and found that it actually works better than you would think despite the 1st shelf being only about 4-5" below the deli drawer. We use this low height shelf for cans of dog food, pudding, yogurt, eggs, and so on, so the space works. The deli drawer is large and holds all the cold cuts, bacon, and cheese. Next shelf down we use for canned drinks and small water bottles, and packages of meat. Bottom shelf is larger to store tall drinks like milk and juice, along with ample space for stackable Tupperware or larger items like a cake box - or more recently, a turkey. Half of this shelf is usually empty for us (we are a family of 4). I was used to having tall drink items on the top shelf in the old fridge but the bottom shelf is actually fine and easier to reach. The fridge feels deep and the cooling unit is in the back so you don't lose any space. The shelves not splitting seems to give me better use of the space overall. Freezer makes ice fairly quick once the first 3 days pass. Not sure why it takes so long to get going but no problem long-term. The fridge/ice maker were also fairly loud initially, and the glass shelf does get a little bit frosty. There was an almost constant humming when we first hooked up the ice which drove me crazy, but after the first 3 days that went away and the sound only returns are about 40 seconds when the ice maker is about to drop ice. Downside is the lighting is not great. It is in the front so items cast a shadow towards the back making it somewhat dark inside. LED lighting is nice looking, but I imagine if there is an issue down the road it will not be as easy to replace like a regular light bulb would have been. Shelves are tempered glass although they are not stamped to let you know. They do however feel thin and I have some concern they could break easily. Produce bins are deep and so far fine, although they also feel somewhat cheap when you roll them out, and I imagine they could easily crack if you are at all rough. If you like to use the top of the fridge to store items, you should know that there is a somewhat large unusable section. The front has some sort of big plastic encasement and you will need to set your items back behind this by a few inches. If you are short this will be an issue for you. Stainless steel seems to wipe up nice with no streaks and you can use a magnet on it if you have them. I have a TINY kitchen so this design with no door handles was ideal. Overall for the price and features we are happy. Keeps everything perfectly cold. Freezer we actually set on a lower setting and ice cream comes out frozen but scoop-able. Pretty awesome!

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Susan

9 out of 9 people found this helpful
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By: Susan
  • Nice refrigerator . However when purchasing was not informed that within 48 hours of delivery tha...
  • June 12, 2018
  • Verified Purchase & Recommended Product

Nice refrigerator . However when purchasing was not informed that within 48 hours of delivery that if there is a problem you have to contact the manufacturer and the third party delivery service and not Home Depot.

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Mystcat

6 out of 6 people found this helpful
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By: Mystcat
  • The refrigerator never got below 40 degrees. Samsung, nor Home depot could make a concentrated e...
  • September 05, 2017

The refrigerator never got below 40 degrees. Samsung, nor Home depot could make a concentrated effort to decide who should fix it. Returning it was the hardest part. Never shop at home depot.

sadie

6 out of 6 people found this helpful
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By: sadie
  • We have had the fridge for about one month. It...
  • October 24, 2017

We have had the fridge for about one month. It is used as a second fridge, so mostly for drinks and "extra" frozen stuff. Haven't really had the chance to put it to the test for everyday use as a primary fridge. Delivery process not so good. Took three separate crews and several appointments/phone calls to get doors reversed. Had to supply first delivery crew with my own tools. I had to buy parts to hook up water line myself. Finally found qualified tech to switch doors by calling Samsung directly. Cost an additional $129 and even then had to assist tech with moving and tilting fridge. So, fridge/ice maker seems fine. Be aware of need for "quick connect" parts required to hook up water line. If you plan on switching door swing, be prepared for a circus and try and plan ahead.

Brian

6 out of 6 people found this helpful
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By: Brian
  • Great except it didn't keep cold. It was a little...
  • November 29, 2017

Great except it didn't keep cold. It was a little too warm, 40-45 deg. a lot of the time. From the start. After repeated service call visits the electronics and fans were replaced and that solved the problem. The serviceman found a little piece of plastic blocking a fan.

Thomas

6 out of 6 people found this helpful
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By: Thomas
  • The refrigerator temperature will not go below 40 degrees Fahrenheit. After 3 weeks of use, with ...
  • December 19, 2017

The refrigerator temperature will not go below 40 degrees Fahrenheit. After 3 weeks of use, with the refrigerator control set to the maximum settings, the temperature will not fall below 40 degrees Fahrenheit. With the minimum settings the temperature is 48 degrees. I've contacted the manufacturer, Samsung, twice by telephone. The first time was the day after installation and their response was to wait another 24 - 48 hours. I contacted them again after 48 hours and their response was that this is normal, despite the standard guideline for refrigerator temperature being 37 degrees Fahrenheit. It's seemingly impossible to decrease the temperature below 40 degrees. The temperature of the freezer, with the freezer control set to the minimum setting, is zero degrees Fahrenheit, which is the standard guideline for a freezer temperature. At the maximum setting the temperature is -12 degrees Fahrenheit. Other than the fact that I can't maintain the refrigerator at the standard required temperature of 37 degrees, everything else about the refrigerator is just great. It does not fit the need for a refrigerator, nor meet my expectations for a refrigerator.

Moondawgie

6 out of 6 people found this helpful
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By: Moondawgie
  • I think I reviewed this lower when I first purchased it early in 2017. It made loud popping sound...
  • January 21, 2018
  • Recommended Product

I think I reviewed this lower when I first purchased it early in 2017. It made loud popping sounds whenever the compressor ran. NONE OF THE POPPING WAS THE REFRIGERATOR'S FAULT. I discovered squirrels had chewed the aluminum connector on the main neutral line to the house. This manifested as popping in the refrigerator and lights getting brighter in other rooms when a high watt device was in use. Without the neutral line, wattage from devices on one side of the two 120v circuits in every home, were bleeding over to the other circuit. The electric company arrived 2 hours after I called them so this is a nasty problem. I lost my microwave due to this brownout. The refrigerator survived and is now wonderful. It keeps perfect temperatures (confirmed with a cheap freezer/refrigerator thermometer) and most importantly it is QUIET!

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ReferReview

5 out of 5 people found this helpful
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By: ReferReview
  • -Installed 3 weeks ago. My better half had one requirement- as much space as possible but fit in ...
  • November 30, 2017
  • Recommended Product

-Installed 3 weeks ago. My better half had one requirement- as much space as possible but fit in our small kitchen. We were coming from a 22 year old 18 cubic foot GE. Top freezer refrigerators are supposed to have the most space for their size. This is taller (68") and wider (33") than the old one but no deeper- ideal for the location and it just squeezed through the dining room door at 32” wide. It has the most measured space- 20 cubic feet total- per a “leading consumer magazine” for a top freezer refrigerator. The LG was right behind but is 33" wide. -Out of the box start-up: temp controls were set to 3/5 bars for freezer and 4/6 bars for refrigerator. I've left them that way. First 7-8 hours it runs full blast so pretty loud then quiets down dramatically. I did not install the ice-maker kit and left it in the box. I don't want to give up the freezer space. -Temps: I purchased a 2-pack of digital refrigerator thermometers and initially placed them side by side in the refrigerator. After 24 hours they read 0.9 degrees apart- pretty good. Refrigerator is averaging 38 degrees (37-39). Freezer average 0 degrees. I noticed the refrigerator sides behind the doors can get warm. This is supposed to be normal as there are heating elements located there. -Lighting: I like the LED light in the freezer as our old refrigerator had none. The LED strip in the refrigerator does not throw as much light as the standard bulb in the last refrigerator. The back of the refrigerator is darker. Having said this we've gotten used to it. -Noise: This is definitely quieter than our old refrigerator. That one I could hear upstairs. These new compressors are supposed to spin much faster than the old ones and this one can have a slight ringing quality to it at times. When no one keeps opening the doors it runs pretty quietly (your mileage may vary). There are some other background noises that I hear occasionally whether they are fans, pumps, whatever that I can’t identify. Overall this is an improvement over the old one so I'm satisfied on this score. -Door stops: this refrigerator has built-in door stops. If you open the doors wide they will stop about a foot before closing completely if you don't give them a push. The Lowe's appliance rep said that he's seen this on LG refrigerators too. Supposedly it’s to keep the doors from slamming. Samsung customer service confirmed this is the design. There is also a door chime that goes off if a door is left open too long. It will remind you every minute or so. -Layout: it took us a while to figure this out after using the old refrigerator for 20 years. I ended up placing the top shelf as high as it would go right below the quick access compartment at the top of the refrigerator. This still leaves room for leftover dishes or small dips and jars. Then the second shelf below has room for the taller jars. We have two lazy susans on top of the crispers. Milk and OJ are on the door. -Fingerprints: we got the stainless steel version. Definitely not fingerprint proof but not glaring either. You have to catch the light right. I should note we have no small children. I like the built-in handles. -Support: I called Samsung customer service 3x over the course of the first week to ask them questions. To their credit, after getting through the automated menu, someone was on the phone within 20 seconds each time.

scottb

4 out of 4 people found this helpful
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By: scottb
  • ice . maker does not make ice automatically. Samsung said I had to press test switch every time ...
  • October 01, 2018

ice . maker does not make ice automatically. Samsung said I had to press test switch every time I want ice. they told me this model didn't have auto ice. Then why does it say Auto ice maker on my unit? Very upset.

Lin

4 out of 4 people found this helpful
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By: Lin