We're sorry to read about your disappointment with Scotts Liquid Turf Builder and appreciate your feedback.
For best results, the soil pH must be between 5.5 and 7.5 for the fertilizer to be absorbed by the grass and should receive at least an inch of water per week. Be sure to apply to lawn when it is out of dormancy as a dormant lawn will not absorb or use the fertilizer. Thatch over 1/2" thick will prevent the nutrients from getting to the plants. When mowing, be sure mower blades are sharp and do not remove more than 1/3 of the grass blade at a time. Cutting more than that or having dull blades will rip the grass causing browning of the tips.
We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.