Gave this an overall rating of 1 due to customer service. Purchased online 11/28/2018, was delivered on time. Didn't unbox until today, 01/11/2019. Product had damage, the glass turntable has a huge chip out of the edge. Called Sharp to have damaged glass turntable replaced. Was told I would have to purchase a new glass turntable for $49.99 plus shipping. I only paid $138 for it, that's more than 1/3 the original cost. Just ridiculous. Not purchasing a replacement. Will just use the damaged one, but will NEVER purchase another Sharp product.