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Customer Reviews for Shaw Vista Rocklyn 20 MIL x 12 in. W Waterproof Click Lock Vinyl Tile Flooring (15.83 sq.sf/case)

Internet #312018202

Model #HD88101009

Store SKU #1004987387

  • Beige low gloss finish embossed texture vinyl plank
  • 100% waterproof luxury vinyl plank with attached pad
  • Great for virtually any room in the house

Customer Reviews

  • 3.9
    out of 327 reviews
  • 62% recommend this product
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Showing 1-30 of 327 reviews
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  • Verified Purchase
looks great in my kitchen. It is exactly what I wanted.
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Response from ManufacturerMar 27, 2024
Hi Lala! We're thrilled to hear that you're happy with your Vista Brookhurst flooring! It's wonderful to know that it meets your expectations and looks great in your kitchen. If you ever need further assistance or have any questions, feel free to reach out to us at 844-742-7429 Mon-Fri, 8am - 6pm Eastern. Enjoy your new flooring! —Shaw Team shaw
  • Verified Purchase
The color was wonderful. We matched it with SW Anew Gray and it flowed perfect.
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Response from ManufacturerMar 29, 2024
M- Thank you for taking time to review Vista Brookhurst vinyl tile flooring. It's great to hear that you are pleased with the color and are happy with the way it coordinated your room!. We really hope you continue to enjoy your new flooring for many years and will recommend Shaw floors to you friends and family. —Shaw Team shaw
  • Verified Purchase
Poorly locks and the three bears
As other have said it is difficult to get the tiles to click and lock as described in the product description. After going through one box ( cutting, etc.) trying to get the tiles to lock properly, I'll be returning the other boxes. Project was initially delayed, due to half my order being damaged when I got it.
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Response from ManufacturerMar 26, 2024
Hi ABC123 - We are sad to hear that your project has been delayed due to half your order being damaged when you got it. If you have any questions or concerns about your new flooring, please do not hesitate to reach out to our Consumer Concierge at askshaw@shawinc.com or (844) 742-7429, available Monday through Friday from 8 am to 6 pm EST. Please make sure to include code BV01 and the details of your inquiry when contacting us. We are always here to assist you. - Shaw Team shaw
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    • Verified Purchase
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    • Verified Purchase
    I love it. Unfortunately when I went back to get enough for the whole kitchen there were only 2 boxes left. Why?
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    • Verified Purchase
    Ends did not snap together.
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    Response from ManufacturerMar 8, 2024
    Fixit - It sounds frustrating to encounter difficulties with the ends not snapping together correctly. Hammering them together might work temporarily, but it's not ideal for the long term. Seeking guidance from Shaw on proper installation techniques is a proactive step. We may have insights or solutions to ensure a smoother assembly process. Contact our Consumer Concierge team at 844-742-7429 or askshaw@shawinc.com to address the issue directly. Provide code BV01 and the details of your inquiry when reaching out to us. —Shaw Team shaw
    • Verified Purchase
    edges were fragile, after opening a box and found the first one broken I should have brought it all back.
    by
    Response from ManufacturerMar 15, 2024
    RAY - We're sorry to hear about your experience with our Vista Brookhurst Waterproof Click Lock Vinyl Tile Flooring. It's disappointing to hear that you encountered issues with fragile edges and broken tiles.
    If you haven't already, we recommend reaching out to your local Home Depot to address your concerns and find a suitable solution for you. —Shaw Team shaw
    • Verified Purchase
    Love this flooring-easy to install, clean and fresh look. Just installed in basement.
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    Response from ManufacturerMar 7, 2024
    Thank you for sharing your positive experience with Shaw Vista Brookhurst Click Lock Waterproof Vinyl Tile Flooring! We're thrilled to hear that you love the flooring and found it easy to install, clean, and it gives a fresh look to your basement. If you have any additional questions, please don't hesitate to contact our Consumer Concierge Team at 844-742-7429 or email askshaw@shawinc.com. We're available Mon-Fri, 8 am - 6 pm Eastern. Provide Code BV01 and the details of your inquiry when reaching out to us. —Shaw Team shaw
    • Verified Purchase
    Product was in poor condition upon arrival then told out of stock fir replacement so project delayed and I had to choose another floor
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    Response from ManufacturerMar 5, 2024
    RHONDA - We regret to learn that your flooring arrived in unsatisfactory condition, leading you to select an alternative option. Should you encounter any inquiries or issues regarding Shaw flooring in the future, please feel free to reach out to our Consumer Concierge team for assistance. They are available at 844-742-7429 or via email at askSHAW@shawinc.com, Monday through Friday, from 8 am to 6 pm Eastern time. —Shaw Team shaw
    • Verified Purchase
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    • Verified Purchase
    I really like it. Getting ready to order more
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    Response from ManufacturerFeb 22, 2024
    Hey DEBORAH! That's fantastic to hear! We're thrilled that you're enjoying the Shaw Vista Thistle Vinyl Tile Flooring. If you need any assistance or have any questions, feel free to reach out to our Consumer Concierge Team at 844-742-7429 or askshaw@shawinc.com Mon-Fri, 8am-6pm Eastern. Please provide the details of your inquiry when reaching out to us. We're here to help! —Shaw Team shaw
    • Verified Purchase
    Nice quality product but 2 boxes out of ten had broken edges from rough shipping and couldn’t be used
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    Response from ManufacturerFeb 19, 2024
    LEE - Thank you for your feedback. We're glad to hear that you found the Shaw Vista Brookhurst Vinyl Tile Flooring to be a nice quality product. However, we are sorry to hear about the inconvenience caused by the broken edges in two out of the ten boxes due to rough shipping. We understand how frustrating this can be. If you haven't already, please reach out to your Home Depot customer service team where you purchased the product for assistance. —Shaw Team shaw
    • Verified Purchase
    Locking part of the tile at times would not click together. My floor has separated at the ends in several spots. Three of seven boxes were damaged in shipping but I cut out the damage and used what I could.
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    Response from ManufacturerFeb 16, 2024
    THOMAS - Thank you for sharing your experience with us. If you need further assistance or have any questions, please don't hesitate to reach out to us at 844-742-7429 or email askshaw@shawinc.com Mon-Fri, 8am-6pm Eastern. —Shaw Team shaw
    • Verified Purchase
    The Shaw Vista LVT product worked out wonderfully as the flooring for my walkout basement. The color and pattern were just as pictured online. The installers were very pleased with how easily the tiles were to cut, match individual tile patterns, fit together, and lay out. The visual effect in a daylit room is bright and cheery. In a room without windows, the flooring is visually striking and complements a neutral color scheme of walls and ceiling. The tiles add just enough padding and insulation to make a concrete floor comfortable to walk on. I'm not sure of the R-Value, but I can say that the feeling in bare feet is much better than concrete or the old fashioned linoleum tiles, especially considering they are installed on the ground level.
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    Response from ManufacturerFeb 14, 2024
    Xenomun - Thank you for your detailed review! We're thrilled to hear that our Shaw Vista LVT product worked out wonderfully for your walkout basement. It's great to know that the color and pattern matched your expectations and that the installers found the tiles easy to work with. We're delighted that the visual effect is bright and cheery in your daylit room and visually striking in a room without windows, complementing your neutral color scheme. We're also glad to hear that the tiles provide enough padding and insulation to make the concrete floor comfortable to walk on. Your feedback is invaluable to us, and we appreciate you choosing our product. —Shaw Team shaw
    • Verified Purchase
    Floor is beautiful and appears durable. Installation was fairly easy (right tools help). Learned that these wider planks are less forgiving of variations in the levelness of the floor. It is a MUST to have your floor VERY level before starting. Also, plan on some edge damage during shipping. I used most of the 8 or 9 damaged planks when I needed partial planks to install.
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    Response from ManufacturerFeb 5, 2024
    Thank you for sharing your experience with our flooring! We're delighted to hear that you find the floor beautiful and that it appears durable. Your feedback about installation is valuable, and we appreciate your insight regarding the importance of ensuring the floor is very level before beginning installation, particularly with wider planks. We apologize for any edge damage that occurred during shipping but are pleased to hear that you were able to make use of the damaged planks for partial installations. —Shaw Team shaw
    • Verified Purchase
    Love the look of this tile. It’s sturdy and installation was pretty easy.
    by
    Response from ManufacturerFeb 5, 2024
    HEATHER - We truly appreciate your review of our luxury vinyl plank flooring. The entire Shaw Floors team is delighted to hear that you are not only satisfied with the product but have also found the installation process to be hassle-free. Our sincerest hope is that these floors continue to provide long-lasting satisfaction and enhance the charm of your home for many years to come. —Shaw Team shaw
    • Verified Purchase
    Hard, durable material but interlocking system does not hold up well. Some ends do not stay clasp together. Laid out in a small bathroom and don’t foresee this holding up long at all.
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    Response from ManufacturerNov 30, 2023
    CAMILLE - It saddens us to hear about the difficulty you experienced during the installation of our product. Our Consumer Concierge team is ready to assist you with any technical or installation issues. You can contact us at 844-742-7429 or email us at askshaw@shawinc.com during business hours, Monday to Friday from 8am to 6pm Eastern time. Please don't forget to mention BV01 and provide details about your inquiry. Our team will be happy to help you. —Shaw Team shaw
    • Verified Purchase
    Unable to rate as the product is on backorder until the middle of January, 2024.
    by
    • Verified Purchase
    Joints do not stay together
    The flooring joints are coming apart. There is not enough to keep them locked they just slide together no click lock, I was going to try and live with the imperfections however, I will be taking the flooring up in the next few months it starting to look horrible in my kitchen not even 1 year of installation. I will never buy this product line again.
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    Response from ManufacturerOct 26, 2023
    Hi Ivan, We regret to hear about your issue. Please contact our Concierge team with any questions or concerns with the installation of your floors. We can be reached at 844-742-7429 or email askshaw@shawinc.com, Mon-Fri 8am-6pm Eastern. Provide code BV01 and the details of your inquiry when reaching out to us. —Shaw Team shaw
      12x24 tiles are more difficult to install then regular planks. Floor loks very nice once installed. I didn't give 5 star because over 2 boxes worth of my tiles were smashed in shipping. The cardboard angles don't protect them.
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      Response from ManufacturerOct 24, 2023
      Breaks in shipping- We are sorry to hear that some of your flooring got damaged during the shipment. However, we are glad to know that you are satisfied with the Vista Thistle vinyl plank flooring once it was installed in your home. In case you have any queries regarding your new floors, feel free to contact our Consumer Concierge team at 844-742-7429 or email us at askshaw@shawinc.com. Our team is available from Monday to Friday, 8 am to 6 pm Eastern Time. —Shaw Team shaw
      • Verified Purchase
      Flooring is beautiful. Home Depot is great to work with. Thank you!
      by
      Response from ManufacturerOct 11, 2023
      We appreciate your exceptional five-star rating for Shaw Vista - Sand Dollar Vinyl Plank Flooring. Your feedback holds great significance to us. If you could share your experience on social media and tag us using #shawfloors and #homedepot, it would mean the world to us. Your support can help others to discover the beauty and quality of Shaw Floors. Thank you once again for selecting Shaw Floors to enhance your home. —Shaw Team shaw
      • Verified Purchase
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      • Verified Purchase
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        • Verified Purchase
        Absolutely love it!!!
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        Response from ManufacturerSep 13, 2023
        RITA - Thank you for giving Shaw Vista - Havencrest Vinyl Plank Flooring a stellar five-star rating! Your feedback means the world to us. If you'd be willing to share your experience with this product on social media and tag us using #shawfloors and #homedepot, we'd truly appreciate it. Your support helps others discover the quality and beauty of Shaw Floors. Once again, thank you for choosing Shaw Floors to enhance your home! —Shaw Team shaw
        • Verified Purchase
        This product installed easily and was high quality according to my installer. It's hard to find a stone look lvt and this product looks good in our kitchen Very please with it...
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        Response from ManufacturerSep 11, 2023
        Hi CreaveCoeur, Thank you for sharing your experience with Vista vinyl tile flooring. We are thrilled to see that you rated this product with five stars! It would be great if you could share some pictures of the product installed in your home on social media using the hashtags #shawfloors and #homedepot. We always enjoy seeing our product in use by satisfied customers. —Shaw Team shaw
        • Verified Purchase
        Laid down great and looks fantastic.
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        Response from ManufacturerSep 6, 2023
        SUSAN - We are delighted to hear that you gave Vista Plaster vinyl tile flooring a five-star rating. Your feedback is valuable to us, and we are glad to know that the product looks fantastic in your home and was easy to install. Thank you for choosing Shaw Floors! —Shaw Team shaw
        • Verified Purchase
        Love the floor now that it is installed. The contractor had to work around a few defects in several tiles.
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        Response from ManufacturerSep 6, 2023
        Thank you for submitting your review of Vista vinyl tile flooring. We are delighted to hear that you are pleased with the product's appearance after installation. We appreciate your decision to choose Shaw flooring for your home. —Shaw Team shaw
        • Verified Purchase
        Showing 1-30 of 327 reviews

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        Product Length (in.)

        24 in

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        32 in

        Underlayment Options

        Underlayment Required - Pre-Attached

        Underlayment Required - Pre-Attached

        Underlayment Required - Pre-Attached

        Underlayment Required - Pre-Attached

        Flooring Look

        Wood Look

        Wood Look

        Marble Look

        Marble Look