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Customer Reviews for Snapper XD 21 in. 82-Volt Lithium Ion Cordless Battery Self Propelled StepSense Walk Mower, battery and charger Not Included

Internet #308719114

Model #2691528

Customer Reviews

  • 3.6
    out of 82 reviews
  • 59% recommend this product
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Showing 1-10 of 82 reviews
20Aug20 This is the first battery operated lawnmower I have owned, so I was not sure what to expe...
20Aug20 This is the first battery operated lawnmower I have owned, so I was not sure what to expect. My brother has been using battery-powered lawnmowers for the last few years, and he was a great source of information. His input and experience helped my decision to shift to a battery-powered lawnmower. Nonetheless, I did a considerable amount of research and finally settled on the Snapper XD 21 inch, 82-Volt Lithium-Ion Cordless Battery StepSense self-propelled model. This model was considerably pricier than competing models. However, I chose the Snapper StepSense for several key reasons: It has an all-metal body. The motor and battery housing is plastic but rugged. The mower is designed with an adjustable height mechanism that is easily adjustable on the fly. The mower can use a single battery (while the included second battery is charging), or both batteries can be used at the same time for extended operation. Changing the grass discharge from mulching to bagging to free-discharge (all included), is fast and easy. The brand name vs. lesser-known brands on the market gave me a sense of confidence. Also, the batteries and the charger are made by Briggs & Stratton. I'm hoping that should I have any problems, Snapper's customer service will step up to the plate. That is also why I purchased the mower through Home Depot. Now, after two months of use, I can confidently say that I am extremely satisfied with the Snapper mower and its performance. The mower is well built, rugged, and super simple to operate. Not having to deal with a gas engine and its accessories is a huge convenience. Plus, the mower's handle has two quick-release knobs that allow the mower to be easily stored upright, which is very convenient. Another excellent feature of this model is that the self-propelled mechanism can be put in a locked-off position when that function is not needed, making it easy to operate as a push mower in tight places. There are two negatives to the mower. 1. While the self-propelled mechanism is engaged, the drive will not allow the back wheels to disengage when you need to pull the mower backward, e.g., mowing around a tree or bush. This design (or maybe a safety feature) is a nuisance, but I have learned that if I disengage the self-propelled drive a few steps before I need to pull the mower backward, the back wheels do disengage. 2. The other negative, which I haven't found a solution for, is the mower's auto-off/ safety mechanism. To run the mower blade, the safety bar must be pulled back & held in place. When the bar is released, the mower turns off; convenient, simple, and no problem. However, for no apparent reason, the safety randomly releases by itself, causing the motor to turn off while mowing. While this is not a problem (because the blade motor turns back on with a simple push of the starter) it is an annoyance. I should note here that there is one important function of the mower that can seem counter-intuitive. Unlike a gas-powered mower where the self-propelled mechanisms works off the engine, this mower's self-propelled mechanism works independently from the motor that turns the blade. This means that the lawnmower will move forward when the self-propelled mechanism is engaged, rather or not the motor that turns the mower blade is not running. All-in-all, this is a great mower that matches the performance of similar sized motor lawnmowers. I'm happy with the purchase, and I do recommend this Snapper model if you are considering a full-featured, battery-operated lawnmower.
by HomeDepotCustomer
14 people found this helpful
This battery powered mower holds its own and I enjoy using it more than my gas-powered mower. To ...
This battery powered mower holds its own and I enjoy using it more than my gas-powered mower. To name a few things I really like: It’s not as loud (my neighbors like this too!); Maintenance is simple; and There’s nothing like the smell of fresh cut grass without the exhaust fumes. The 21” metal deck and single-lever height adjustment, which has 7 settings between 1 ⅜” and 3 ¾”, are also nice touches. Our yard is small (2/10 of an acre), so it only takes 15-20 minutes to mow. Using two 2.0 Ah batteries, I get 3-4 mows before the batteries need recharging. Given I can be forgetful, it’s lucky for me that the mower can run on one battery if I forget to charge both. That means if I forget to charge both batteries, I can put the partially charged battery in the mower while the other fully charges in approximately 30 minutes using a Rapid Charger. That’s just enough time to use the string trimmer on the flower beds. The mower mulches and bags grass really well, and depending on the deck height, mulches and bags leaves pretty well too. The lower the deck height the better it works with leaves. If the deck height is above 3” though and the leaves are packed into the grass, some will be left behind. The mower has Step Sense (self-propel feature), which matches my pace well when moving forward. Having said that, I could do without it in our small yard. I do a lot of technical mowing (wavy flower beds, fences), which requires pushing AND pulling the mower a lot. When using Step Sense, a quick tug backwards causes the rear wheels to lock up. To pull backwards when Step Sense is on, I have to stop, release the upper handle, push the fixed bar under the Step Sense handle to move the mower forward, and then pull backwards to prevent wheel lock. To save my energy, I turn off Step Sense most of the time. If we had a large yard with lots of straight-aways, I’d use this feature a lot more. The mower is well balanced and easy to push without Step Sense. It doesn’t take much energy to push even though it weighs ~71.7 lbs (without the batteries). The weight of the mower is great and keeps it grounded on our slope, which is greater than 15 degrees. The only time weight is a problem for me is when I have to lift the mower to carry it down to the basement at the end of the season or up our front stairs to avoid having to walk around the fence. The mower spins at 2800 RPM and has load sensing technology. I can hear the motor pick up when I hit really tall grass. The mower had no problem cutting grass that was 5” tall. Overall, Snapper has made a solid mower. It's so nice to have minimal maintenance, less engine noise, and no exhaust fumes. It's a very nice mower!
by breynold2
17 people found this helpful
Self propelled handle is very awkward...
Self propelled handle is very awkward
by HomeDepotCustomer
Powerful machine, fast charge, works well, I also like the one handle that adjusts the height lev...
Powerful machine, fast charge, works well, I also like the one handle that adjusts the height level. downside I would say is the drive handle sits in a slot in the mower handle and if you don't keep max pressure on it, the machine shuts down, I do this a lot when in a tight spot, also when using the power drive system you can not back up.
by mickey
Mows well, but both batteries were defective and it took...
Mows well, but both batteries were defective and it took weeks to get partial replacements.
by RUTH
I have a 1/2 lot and once you put in a driveway and house and landscaping it is not a whole lot o...
I have a 1/2 lot and once you put in a driveway and house and landscaping it is not a whole lot of yard left. My grass is thick but the power of this mower is not satisfactory. It turns itself off a lot!!! I don't know if it is to cool the battery down or not but I restart and go again....over and over again. It provides a decent cut and mulching but I'm disappointed in how often it stops.
by RealSad
Quiet and easy work, love it!...
Quiet and easy work, love it!
by NILA
Item came missing a part, and both batteries were dead. The item was returned. Do not buy this ...
Item came missing a part, and both batteries were dead. The item was returned. Do not buy this item online.
by Snapper
Went up a 40 ° grade hill with ease. Ample...
Went up a 40 ° grade hill with ease. Ample power, very light and batteries recharge in a short period of time. Great investment!!
by RON
I've only used it once so far. It took a little time to get used to the walk sense feature. I rea...
I've only used it once so far. It took a little time to get used to the walk sense feature. I really like that the batteries charge quickly so I can mow the front and backyard in about 1 1/2-2 hours.
by retchip
Showing 1-10 of 82 reviews