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Customer Reviews for Snow Joe Ultra 18 in. 13 Amp Electric Snow Blower

Internet #206379669

Model #SJ618E

Store SKU #1001515723

  • Ideal for quick snow pickups on mid-sized driveways and walkways
  • Powerful 13-amp motor moves up to 550 lbs. of snow per minute
  • All-terrain wheels for easy maneuverability

Customer Reviews

  • 4
    out of 358 reviews
  • 73% recommend this product
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Showing 1-30 of 358 reviews
Under Powered and flimsy
The chute CONSTANTLY gets clogged. I used it for about 5 different snowstorms, and this happened with light fluffy snow as well as wet and heavy. Unless you're only dealing with an inch or two, it is so underpowered that you constantly have to "stab" at the snow over and over or the motor gets stuck and won't move. The handle is very weak and began to crack after only a few uses. Now the handle is broken in two places, rendering the unit completely useless.
by
Response from Snow Joe + Sun JoeJan 15, 2024
Dear Home Depot Customer,
Thanks for sharing your feedback! We're sorry the Snow Joe SJ618E didn't meet your expectations. We understand your frustration with the clogging, power, and handle issues. We value your feedback and want to make things right. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe SnowJoeSunJoe
    1 found this review helpful
    "Locked" snow hood blows right off in heavy snow!
    The hood to direct the snow *blows off* with heavy snow. The clicking "lock" mechanism doesn't actually LOCK it securely. The engine is fine, which I tested when I bought it at season-end, but THIS problem one wouldn't discover until using it in snow. I had to do only small slivers of snow, making my job take 2- or even 3xs as long! And I had to run to chase the hood (in heavy snow) 20+ times. I will have to use DUCT TAPE to make it stay put, and hope that doesn't affect the swivel option, but fear it will. YES, I read all the directions to assemble, and YES, I put it together correctly. It's just poorly designed and needs to add bolts to make the hood actually stay ON. It also doesn't really handle the amount it says it well. It struggled with 4" of heavy snow. It would be better for light snow. DO NOT BUY. I will be looking for a new machine (NOT a Snow Joe) at the end of winter season. I hope I can make this machine last well enough to get me there.
    by
      Nice little machine but doesn't work
      I bought the SJ615E in January. Easy to assemble. Light to move it around. But the chute kept coming off during use. The single screw to secure the chute to the unit does not have a matching screw hole on the connecting ring on main unit. Would have been a good machine if the chute problem can be fixed. Disappointed.
      by
      Response from Snow Joe + Sun JoeMar 14, 2023
      Dear Home Depot Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe
        An inexpensive alternative to snowblowing.
        Inexpensive. Easy to setup. Works well. Only issue I experienced was the top fhute is only secured with 1 screw. It has a tendency on top chute lifting. I read similiar review. I returned for another snowblower (same). Fingers crossed. They need to redesign so maybe secured by 3 screws. Btw... I had their snow shovel prior years I didn't like it. No way to deflect snow. Hence, if windy... it comes at your face.
        by
        • Verified Purchase
        • Recommended
        Pulley nut strips out. no replacment available
        The pulley is defective on this model. under use the nut embedded in the plastic pulley spins will not allow the auger to spin. A replacement pulley has not been available for over two years. I ended up drilling and pinning the plastic to the pulley
        by
          I assembled this unit by myself, without even reading the instructions, it was very easy. It wor...
          I assembled this unit by myself, without even reading the instructions, it was very easy. It worked right away and overall I think it is a good machine. I would definitely recommend this machine, it was not the one I originally was interested in, but I do not regret my decision on purchasing this machine.
          by
          • Verified Purchase
          • Recommended
          Total satisfaction.
          My wife and I assembled this blower without a problem. After assembly, and with some instruction, my wife, at 83 years of age, took it out on our deck and proceeded to shovel it clean. You can see the good job the machine did and the smile on my wife's face. Her comment was, "I don't have to lift another shovel full of snow"
          by
          • Verified Purchase
          Snow Thrower
          I had to wait for the snow to return after I bought the Snow Joe! We have had a couple snow falls this March so I got to try out the machine. I like it a lot, it's light and has good power. The only thing I didn't like was the start button, it took a couple tries to start up. I think it has to be depressed to start and at first it would pop out. It is working better now. This last snowfall was heavy and wet so there was quite a bit of clogging but it slides right out for the most part.
          by
          • Verified Purchase
          Beats shoveling!
          This little snow blower isn't half-bad. I just used it on about 4" of snow that wasn't too heavy and I suspect it could handle more. The cord can be a pain, but even with that it beats the heck out of shoveling. Making adjustments to the chute deflector became bothersome, so I set it to the middle position and will leave it there. It sort of felt like I was using a toy, but for the price it's great. I recommend it.
          by
          • DIY
          • Recommended
          12 found this review helpful
          by
          • Verified Purchase
          DO NOT buy Model SJ618E Cannot get belts here
          I have the SJ618E model (which they are still selling online here) and cannot get a replacement belt for them from this company or any company. Snowblower is completely useless without a belt.
          by
            The top cone piece that diverts snow out and away broke after 2nd use. It now doesn't lock in place properly and is extremely loose only held on by one small screw.
            by
            Response from Snow Joe + Sun JoeFeb 28, 2024
            Dear Home Depot Customer,

            We sorry to hear that you're having an issue with the product. At Shop JOE we take each matter very seriously and want to make sure you are happy. The Snow Joe Ultra 18 in. 13 Amp Electric Snow Blower includes a 2 year manufacturer's warranty. Please contact our toll-free number is 866-225-9723 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
            Thanks
            Customer Service Team
            Shop JOE SnowJoeSunJoe
            • Verified Purchase
            Broke when you need it most.
            Totally agree with the comment "The hood to direct the snow blows off with heavy snow. The clicking lock mechanism doesn't actually LOCK it securely.". It works fine when there is little snow. But when there are heavier snow, the clicking lock fails and leave you with all the disappointment you would expect when you need it most.
            by
            Response from Snow Joe + Sun JoeFeb 26, 2024
            Dear Henry,

            We sorry to hear that you're having an issue with the product. At All Season Power we take each matter very seriously and want to make sure you are happy. The Snow Joe Ultra 18 in. 13 Amp Electric Snow Blower includes a 2 year manufacturer's warranty. Please contact our toll-free number is 866-225-9723 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
            Thanks
            Customer Service Team
            All Season Power SnowJoeSunJoe
              The blower itself works great. My issue is that the directional nozzle does not stay attached with heavy snow. It flops open on one side. But still blows the snow
              by
              • Verified Purchase
              Small but did the job
              by
              • Verified Purchase
              by
              • Verified Purchase
              by
              • Verified Purchase
              by
              • Verified Purchase
              Snow shovel
              [This review was collected as part of a promotion.] Don't work on wet or heavy snow. Was not worth the money !
              by
                by
                • Verified Purchase
                Blower chute
                The assembly for the chute is terrible. The instructions say to use the supplied screw to secure the chute to the snow blower. It’s impossible to use the chute to turn the direction of where to throw the snow. The screw prevents you from turning the chute. I loosened the screw and it turns the chute’s direction but isn’t secured very well. I will be returning.
                by
                  Wheels are little flimsy
                  by
                  • Verified Purchase
                  TRUST THE REVIEWS
                  There is a reason why it is so cheap. I just bought a house across from a park so when it gets really windy snow blows into my driveway constantly. It can’t handle even handle 3 inches of snow, you really have to push and even then it doesn’t clean the snow completely. The chute is not fully attached and causes snow to explode out of it. Returned it after one use. Spend more money on a quality snow blower and avoid this.
                  by
                  Response from Snow Joe + Sun JoeJan 26, 2024
                  Dear Tyler,

                  We sorry to hear that you had an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. We appreciate your feedback as I have provided this to our team. If you need any assistance please contact our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
                  Thanks
                  Customer Service Team
                  Snow Joe + Sun Joe SnowJoeSunJoe
                    Engine is powerful but it is useless
                    I tried it only once.There's a very big problem with the top snow blower piece, after a few seconds of working it jumps out and it can't stay firm. So the top part keeps coming out and it's being thrown meters away which makes the machine useless.
                    by
                    • Verified Purchase
                    I was Shocked !
                    Was a gift and have used it once. Cord for it is double insulated, but outdoors require GFCI. GFCI needs a ground wire to work and double insulated cords don’t have a ground wire. The ground prevents shocks by giving stray current a place to go. Plastic paddle spinning and throwing snow can build static charge. Without a proper ground, static charge can take an alternate path that can be shockingly painful. The discharge shoot has a tendency to fall off too. It performed well with added ground.
                    by
                      • Recommended
                      Poor machine
                      Poor quality, snow shoot falls off every two or three steps. A snow shovel is better than this machine.
                      by
                        Cheap crap
                        Cannot get parts
                        by
                        Response from Snow Joe + Sun JoeJan 19, 2024
                        Dear Rivk,

                        Thank you for bringing this issue to our attention. We apologize for the difficulty you have encountered in obtaining the necessary parts for your Snow Joe + Sun Joe product.

                        At Snow Joe + Sun Joe, we strive to provide excellent customer service and support, including ensuring that our customers have access to the parts they need. We understand the frustration that can arise when parts are not readily available, and we apologize for any inconvenience caused.

                        To assist you in resolving this matter, we kindly request that you contact our customer care team at (866) SNOW-JOE. Our team is dedicated to helping customers with their needs, including locating and providing the necessary parts for our products.

                        Once again, we apologize for any inconvenience you have experienced and appreciate your patience. We value your feedback, as it helps us improve our products and services to better meet the needs of our customers.

                        Best Regards,
                        Snow Joe + Sun Joe Customer Care SnowJoeSunJoe
                          I bought this product over a year ago and unable to use it until there's snow. Recent snow fall get me a chance to assemble and use it. The machine is good but the slot of the chute collar does not completely fit and it only secured with one screw does not help. Would like to exchange for better product with similar price.
                          by
                            Snow chute keeps coming off.
                            Used it for the first time and the snow chute keeps popping off. I've ensured that it is locked in place and screwed down but it didn't help. Had to revert back to the old shovel.
                            by
                            Response from Snow Joe + Sun JoeJan 18, 2024
                            Hello Daniel,
                            We apologize for the inconvenience this has caused you. Please reach out to us directly at your earliest convenience so we can assist you further. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.
                            Thanks
                            Customer Service Team
                            Snow Joe + Sun Joe SnowJoeSunJoe
                              THE ELECTRIC SNOW BLOW DID A AWSOME JOB ON THE SNOW REMOVAL . IT WAS EASY TO USE AND LIGHT ENOUGH TO MOVE WITH, IT EASE TO CONTROL. THE SNOW BOWER DID A REALLY GOOD JOB THROWING THE SNOW OUT OF THE SHOOT( DISTANCE FORWARD OR SIDEWISE),THE SNOW WAS MOVED EFFICIENTLY OUT OF MY DRIVEWAY.
                              by
                              • Verified Purchase
                              Showing 1-30 of 358 reviews

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