Dear Rivk,
Thank you for bringing this issue to our attention. We apologize for the difficulty you have encountered in obtaining the necessary parts for your Snow Joe + Sun Joe product.
At Snow Joe + Sun Joe, we strive to provide excellent customer service and support, including ensuring that our customers have access to the parts they need. We understand the frustration that can arise when parts are not readily available, and we apologize for any inconvenience caused.
To assist you in resolving this matter, we kindly request that you contact our customer care team at (866) SNOW-JOE. Our team is dedicated to helping customers with their needs, including locating and providing the necessary parts for our products.
Once again, we apologize for any inconvenience you have experienced and appreciate your patience. We value your feedback, as it helps us improve our products and services to better meet the needs of our customers.
Best Regards,
Snow Joe + Sun Joe Customer Care