Customer Reviews for St. Paul Austell 48 in. W x 34 in. H x 22 in. D Bath Vanity in Graphite Gray

Internet #301014755

Model #AU48-GP

Store SKU #1004217422

  • Accommodates a 49 in. W x 22 in. D vanity top, sold separately
  • Vanity fully assembled and ready to install
  • Cabinet includes 6 drawers and brushed nickel cabinet hardware

Customer Reviews

  • 43 Customer Reviews
  • 3.5 out of 5 stars overall
50% of customers recommended.
Overall Ratings
5star-icon(16)
4star-icon(9)
3star-icon(3)
2star-icon(7)
1star-icon(8)
Attribute Ratings
Quality
3.2
Value
3.2
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Do not buy. Way over priced for what you get. Cheap quality. Drawers track not aligned. Paint co...
Quality :
1
Value :
1
Do not buy. Way over priced for what you get. Cheap quality. Drawers track not aligned. Paint coming off and pealing after 8 months of installation
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Response from Woodcrafters Home Products TeamAugust 29, 2019
Hello Unica,
Thank you for your review of the 36 in. Austell vanity in Graphite Gray. We are very sorry to learn that you have had an unfavorable experience with the finish and construction of the cabinet. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. Please rest assured that we stand behind our products and our warranty. If you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, we would like you to know that we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
Best Regards. WoodCrafters
Very Well Built and Stylish Vanity
Quality :
5
Value :
4
Seeds Program Review
(What's this)
This is a well made and designed Vanity that most people will be very happy with. First off the design is just great and you an use the adjustable legs to makes is look more modern and allows you an easier time to level the vanity out. The finish is put on well and the hardware that is included is also very well made and stylish. There are three drawers that are all a much higher quality item than normally found in a DIY store. This is though on the upper end of pricing so that makes its value a little trickier. Quality wise, there is no particle board, this is made out of solid plywood and from the looks of it, something like baltic ply. I did no see any voids which leads me to think it is a higher grade plywood. There is no dovetailing on the drawer but they have full extensions and open and close really well. Everything is well finished and was applied inside and out. Installation wise, make sure to MEASURE first. This unit has right hand drawers that go almost to the back. If your pipes and water lines come in from the right, you may have to move them as the clearance is very tight in that area. Overall, a great looking vanity and one that looks to stand up over time.
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Looks nice overall, but drawers all misaligned which took time...
Looks nice overall, but drawers all misaligned which took time to fix, soft close drawer slides are very hard to get open that first inch before they release, center doors were not well aligned and door stop block was held on by a stripped screw so had to be repaired. Besides the fact I had to spend a over and hour adjusting and repairing stuff the overall build is much better quality than a builder grade cabinet or cheap floor models readily available at the store. I am glad this was on sale because if it was full price I would have returned it. Packed well and arrived intact, no damage, dents, or tears to the box or contents. The manufacturer could use better final inspection before letting product go out the door. Might be helpful to include drawer and door adjustment instructions with this item.
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Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Arrived in expected condition. Craftsmanship is top quality....
Arrived in expected condition. Craftsmanship is top quality.
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1
0
Poor Quality
Quality :
1
Value :
1
I wished I would have read the reviews before its horrible product. I wasted my time and money.
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Response from Woodcrafters Home Products TeamAugust 4, 2020
Hello Holly, Thank you very kindly for your review of the Austell 36 in. W Vanity Cabinet. We are sorry to read that you are unhappy with the quality of the unit. Our cabinets and vanity tops are designed and tested for quality and durability to provide trouble-free use. Please rest assured that we stand behind our products and our warranty for manufacturer defects. Nevertheless, please know that we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
Paint chipped and seems looked bas...
Paint chipped and seems looked bas
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Response from Woodcrafters Home Products TeamJuly 20, 2020
"Hello HomeDepotCustomer, Thank you kindly for your review of the Austell 36 in. W unit. We are sorry for your unfavorable experience with the unit. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacturer defects. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
Best Regards." WoodCrafters
Poor workmanship and cheap materials. 2 of the drawers were misaligned and had to be adjusted by ...
Poor workmanship and cheap materials. 2 of the drawers were misaligned and had to be adjusted by removing and re-drilling some holes. Drawers are very hard to pull, even after lubrication. Paint finish is easily marred as the wood material is very cheap and soft.
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Response from Woodcrafters Home Products TeamJuly 7, 2020
Hello PL, We are sorry to learn that you are unhappy with the overall quality of the Austell vanity. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacturer defects. You may reach out to our Customer Care team by e-mailing CustomerCareWC@woodcrafters-tx.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your e-mail. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
So poorly made!
Wish I could give it 0 stars. This vanity is so poorly made. It arrived with chips out of the corners, paint missing from all seams, paint missing from around the door panels, the drawers aren’t aligned and can’t be adjusted, the gap between the right door and the drawers is bigger on the top than on the bottom (again, can’t be adjusted to fix), bottom drawer pushed in further than the rest...The list goes on...It is just a piece of junk! The manufacture date is over 3 years ago- I wonder if it had been returned a few times already. It’s going back to Home Depot for sure!!
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Response from Woodcrafters Home Products TeamJune 26, 2020
Hello luckymomof10, We appreciate you taking the opportunity to leave your review of the Austell 36 in. W Vanity and sincerely apologize for the inconvenience and issues you experienced with the unit. Although we understand that you are returning the vanity, please know that we truly value your feedback and we will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards WoodCrafters
It’s a nice looking piece with plenty of room. ...
It’s a nice looking piece with plenty of room. I would’ve given it 5 stars but I don’t think the quality of the product was in line with the price. Make sure you have a black sharpie handy!
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