Hi BW, due to a technical glitch, we're just now seeing this review...2 years past it happening. We apologize for the tardiness. I hope that you returned this newel using the pre-paid label that was included with your order. We would be glad to exchange it for you if necessary. Please accept our apologies for the tardiness of our reply, as well as sending out inferior product. I can confidently say that quality control has improved since this happened. Thank you.