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Customer Reviews for Stair Parts 6042 12 in. Unfinished Hemlock Wall Stair Railing

Internet #202088528

Model #6042H-ESR-HD16L

Store SKU #622896

  • Adds charm and functionality to your home's stairs
  • Made of 100% hemlock wood
  • Ideal for your interior stair railing system

Customer Reviews

  • 4.3
    out of 50 reviews
  • 85% recommend this product
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Showing 1-30 of 50 reviews
The stair rail is of good quality. It was easy...
The stair rail is of good quality. It was easy to install. It needed to be sanded but the cost was very reasonable. I good value.
by HomeDepotCustomer
Response from Steve VibertMar 6, 2019
Thanks for leaving a review, and we hope your project is a success! SureWood-LNL
  • Verified Purchase
After sanding it stained nicely
After sanding it stained nicely
by Dick
Response from Steve VibertFeb 19, 2019
That's great to hear, Dick. Thank you, and we hope your project was a success! SureWood-LNL
  • Verified Purchase
  • Recommended Product
Good overall finish, straight and decent quality
Good overall finish, straight and decent quality
by Rich
Response from Steve VibertFeb 12, 2019
We're happy that you're happy, Rich. Thank you for leaving a review. We trust all went well with your project. SureWood-LNL
  • Verified Purchase
  • Recommended Product
5 Star Review
Rating provided by a verified purchaser
by Pickup36
Response from Steve VibertFeb 7, 2019
Thank you for leaving a review. SureWood-LNL
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by Mark
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from Steve VibertFeb 6, 2019
Thanks for leaving a review, and we hope your project is a success. SureWood-LNL
  • Verified Purchase
Easy to work with, stained and installed in my sister;s...
Easy to work with, stained and installed in my sister;s house. She was very pleased with the quality.
by HomeDepotCustomer
Response from Steve VibertJan 23, 2019
Hi Dave, thank you for letting us know. We're happy that your project was a success! SureWood-LNL
  • Verified Purchase
It is an excellent material for the price point.
It is an excellent material for the price point.
by Terry
Response from Steve VibertOct 24, 2018
Hi Terry, thanks for leaving a review. We hope your project was successful! SureWood-LNL
  • DIY
  • Verified Purchase
  • Recommended Product
Good...
Good
by Jp
Response from Steve VibertOct 22, 2018
Thank you for taking the time to leave a review, Jp! SureWood-LNL
  • Verified Purchase
Fair...
Fair
by Rocky
Response from Steve VibertOct 4, 2018
Hi Wally, thanks for taking the time to leave a review. SureWood-LNL
  • Verified Purchase
It is of a 'very rough' type of finish ... You have to do quite a 'bit' of work to make it a 'smo...
It is of a 'very rough' type of finish ... You have to do quite a 'bit' of work to make it a 'smooth railing!'....
by DrZ
Response from Steve VibertSep 26, 2018
Hi DrZ, thanks for letting us know about the condition of handrail you purchased, and we apologize that you had to do extra work to get an acceptable result.

While "some" sanding is required on almost all millwork products before finish is applied, extensive sanding just to remove defects is not expected. If you had to do quite a bit of sanding, then what you purchased isn't first quality and should either be returned to the store, or returned to us using the pre-paid mailing envelope you received with your shipment. We will be happy to exchange the item for you.

If you have additional questions or need more information, we'll reply as quickly as we can. thank you. SureWood-LNL

  • Verified Purchase
the staff was very helpful, they cut the handrails to...
the staff was very helpful, they cut the handrails to length and directed us to the appropriate hardware for installation.
by HomeDepotCustomer
Response from Steve VibertSep 18, 2018
Thanks for leaving a review, HomeDepotCustomer! We hope your project was a success. SureWood-LNL
  • Verified Purchase
So far really like the railing. It is very smooth...
So far really like the railing. It is very smooth & no splinters & isn't painted yet.
by KJKessler
Response from Steve VibertAug 14, 2018
Thanks for taking the time to leave a review, KJK1959. We're glad that your project was successful! SureWood-LNL
  • Verified Purchase
Rail isn't made in one piece. It's many 10-12 inch pieces joined together. Stain doesn't hide...
Rail isn't made in one piece. It's many 10-12 inch pieces joined together. Stain doesn't hide joints.
by HomeDepotCustomer
Response from Steve VibertAug 14, 2018
Hi AllThumbs, thanks for leaving a review. Just for clarification, our hemlock finger-joint handrails are made from solid hemlock in lengths 4ft lengths, finger-jointed together. For best results, many customers tell us they finish hemlock with a dark stain, and even paint in some cases. We hope your project was a success. SureWood-LNL
  • Verified Purchase
  • Recommended Product
takes primer and paint well. A little more flex that...
takes primer and paint well. A little more flex that I'd like.
by Sundogsdave
Response from Steve VibertJun 20, 2018
Thanks for the feedback, Sundogsdave. We hope your project was successful. SureWood-LNL
  • Verified Purchase
The rails are finger-butt-jointed with short pieces. The colour of...
The rails are finger-butt-jointed with short pieces. The colour of wood varies greatly and there's no thought behind the selection of colour when jointing, hence real light wood is jointed to real dark ones. You can imagine the result when not finished with paint. OK for casual use.
by LiveInTheMouintains
Response from Steve VibertJun 13, 2018
Hi LiveInTheMountains, they way you're describing the issues makes us think you didn't receive hemlock. That specie usually has very even color and grains throughout, with very little color variations throughout. We apologize that you found this product unsatisfactory, and we will look more closely at our hemlock products to ensure our quality control catches defects like you describe. Thank you. SureWood-LNL
  • Verified Purchase
The rail was made of finger joined wood with no effort to match the pieces. Not suitable for a st...
The rail was made of finger joined wood with no effort to match the pieces. Not suitable for a stain finish. OK for a paint finish after filling minor holes with wood putty.
by rehsif
Response from Steve VibertMay 30, 2018
Hi rehsif, we do appreciate your feedback. We've found many customers using hemlock, when they stain it, is typically done so with a darker finish than one would use with red oak, for example. Using a light stain will show most joints. One of the features of hemlock (or fir), is its straight, even grain pattern, which help to blend finger-joints better than other species.

Additionally, you mentioned that you had to putty some of the joints, and for that we apologize. We strive to put out products that require minimal, if any, prep work before finishing. SureWood-LNL
  • Verified Purchase
Easy to install. Good quality. Solid.
Easy to install. Good quality. Solid.
by strosey
Response from Steve VibertMay 23, 2018
Thanks for the kind words, strosey! We're glad you're happy with the product. SureWood-LNL
  • DIY
  • Verified Purchase
  • Recommended Product
What I needed. Was mostly straight. Looks good painted...
What I needed. Was mostly straight. Looks good painted
by Jas0381
Response from Steve VibertApr 30, 2018
Thanks for the kind words, HomeDepotCustomer. We're glad your project was successful! SureWood-LNL
  • Verified Purchase
Easy to work with...
Easy to work with
by Deedee
Response from Steve VibertApr 11, 2018
Thanks Deedee, we appreciate the feedback. SureWood-LNL
  • Verified Purchase
Showing 1-30 of 50 reviews