Customer Reviews for Sun-Ray 9 ft. Steel Market Solar Lighted 8-Rib Round Patio Umbrella in Taupe

Dear customer, I apologize for the less than completely satisfied feeling you are left with, but this is our most inexpensive umbrella. Did you reach out to our customer service team @ ezreplacement.com to discuss your issues? If we reviewed your case and found the issues you are having to be a defect, we will gladly replace the product under warranty, as even our lowest cost umbrella should not have left you unsatisfied. While we are still confident that the quality of our umbrella for this price point is greater than our competition, if you are still have concerns about durability, we have slightly more expensive models with a stronger frame and thicker material that you can also shop here at HomeDepot.com. We hope you will give Sun-Ray another try, or reach out if you would like to discuss your original purchase.

Dear customer, I apologize for the less than completely satisfied feeling you are left with, but this is not the norm for our Sun-Ray umbrellas. Did you reach out to our customer service team @ ezreplacement.com to discuss your issues? Our contact info should have been clearly shown on the front page of your manual. This should be an easy claim for a replacement canopy under the warranty. Please reach out. Even if you have already discarded the product, please reach out as we would like to make this right. No one should be left with such a negative view of our products, as we take great pride in providing the best quality and value, backed by first class customer service and support. We appreciate your business. Please allow us a chance to prove it to you.

Sorry you feel this way. If you feel the issue is a product defect, please reach out to our service team by filing a warranty claim via www.ezreplacement.com

Sorry for the trouble with our umbrella. This is not at all the norm for our products. Please visit www.ezreplacement.com to file a quick warranty claim so we can send you either the parts you need or a full product replacement so you can begin enjoying your Sun-Ray umbrella. We look forward to taking care of you and again apologize for the inconvenience.

Dear valued customer, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not satisfied with the quality of the product you purchased. We understand that you were looking for an affordable option, and we do offer a range of products at different price points to accommodate different budgets. However, we always strive to ensure that each of our products is made with high-quality materials and meets our rigorous standards. We are sorry that you found the product to be of poor quality. We take all customer feedback seriously and will use your comments to improve our products and services in the future. If you would like to discuss your concerns further or have any questions, please do not hesitate to reach out to us directly- contact@ezreplacement.com. We are always here to help and want to ensure that all of our customers are satisfied with their purchases. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Sorry for the trouble with our product. Please visit www.ezreplacement.com to file a warranty claim so we can get you taken care of.

The product should not have failed in that way, though it is our least expensive model. Please visit our service site, www.ezreplacement.com to file a warranty claim on this umbrella so we can replace it. I have no doubt you will enjoy the replacement as you expected when you purchased it. We sell a quality product, and as you see here, have no issue standing behind our products. We look forward to helping you.

Jill, we are ecstatic to read that you are loving your new Sun-Ray 9 ft. Steel Market Solar Lighted 8-Rib Round Patio Umbrella in Aqua from The Home Depot! Thank you for your business!

Sean, we are excited to read that you are enjoying your new SunRay 9 ft. Steel Round Market Solar Lighted Patio Umbrella with 8-Rib, 32-LED in Navy from The Home Depot! The dent in the pole came from shipping and is not a product defect. However, you can reach out to our customer service team via email at contact@ezreplacement.com for a replacement pole.

IJC, I apologize for the less than completely satisfied feeling you are left with. Did you try reaching out to our customer service team about the issue? Our contact info should have been clearly shown on the front page of your manual. This should be an easy claim for any replacement part(s) or full product replacement under the warranty. You can contact us via email at contact@ezreplacement.com or phone at 877-477-2264.