Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We are happy to hear you are pleased with your Suncast product. We look forward to serving you in the near future.
Sep 21, 2021
I had to take it back not heavy enough...
I had to take it back not heavy enough
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Response from SuncastSupportSep 28, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We look forward to serving you in the near future.
Sep 21, 2021
I had to buy 4 before I finally got one that didn't have something wrong with it!
I had to buy 4 before I finally got one that didn't have something wrong with it!
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Response from SuncastSupportSep 21, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We look forward to serving you in the near future.
Verified Purchase
2 found this review helpful
Sep 21, 2021
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Sep 21, 2021
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Sep 21, 2021
Works great! Makes winding up the garden hose very easy....
Works great! Makes winding up the garden hose very easy.
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Sep 9, 2021
Works great-happy to put hose neatly in place....
Works great-happy to put hose neatly in place.
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Response from SuncastSupportSep 9, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We are happy to hear you are pleased with your Suncast product. We look forward to serving you in the near future.
Aug 28, 2021
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Aug 28, 2021
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Aug 27, 2021
"5 Year Guarantee No Leaks" ??? It leaks...
"5 Year Guarantee No Leaks" ??? It leaks from the moment you connect it to a hydrant and turn it on.
You have to replace all the washers that it comes with and replace with black or red rubber washers to make it usable. I am keeping it because I fixed the leaks and my wife can operate it.. For the price, it is overpriced just based on cheap plastic washers.
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Response from SuncastSupportSep 2, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We look forward to serving you in the near future.
2 found this review helpful
Aug 27, 2021
Hose reel was exactly what I wanted....
Hose reel was exactly what I wanted.
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Aug 16, 2021
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Aug 15, 2021
Flimsy wheel assembly in thin plastic shell....
Flimsy wheel assembly in thin plastic shell.
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Response from SuncastSupportAug 16, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We look forward to serving you in the near future.
3 found this review helpful
Aug 14, 2021
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Aug 14, 2021
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Aug 14, 2021
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Aug 14, 2021
Excellent product rolls up easily...
Excellent product rolls up easily
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Response from SuncastSupportAug 24, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We are happy to hear you are pleased with your Suncast product. We look forward to serving you in the near future.
Aug 13, 2021
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Aug 1, 2021
handle broke after two years light use
The handle for reeling the hose broke after less than two years of light use. The plastic ribs on the handles are very thin and under designed for the application. Using a long garden hose puts a log of weight on the reel. A lot of force is applied to the handle when retracting the hose. It is a very flimsy construction and either the design is very poor or it is intended to brake and be replaced (planed obsolescence). Either way I am very disappointed. It is a lot of plastic that is headed to the landfill - very irresponsible. The container is located on the south side of the house and the plastic is already damaged by the sun. Running a fingernail on the top crumbles the plastic.
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Response from SuncastSupportAug 2, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We look forward to serving you in the near future.
3 found this review helpful
Jul 30, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SuncastSupportJul 30, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We are happy to hear you are pleased with your Suncast product. We look forward to serving you in the near future.
Verified Purchase
Jul 28, 2021
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Verified Purchase
Jul 28, 2021
Good sturdy hose storage for the price....
Good sturdy hose storage for the price.
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Response from SuncastSupportAug 26, 2021
Thank you for your recent review of your Suncast Hose Reel. Here at Suncast, we value your feedback and appreciate your honesty. We are happy to hear you are pleased with your Suncast product. We look forward to serving you in the near future.
Verified Purchase
Jul 28, 2021
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Verified Purchase
Jul 25, 2021
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Verified Purchase
Jul 23, 2021
Extremely easy to use. Protects hose. The water is not...
Extremely easy to use. Protects hose. The water is not hot when I turn the water on. This is a win situation.
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Verified Purchase
Jul 23, 2021
Hard as heck to wind the hose back in. Don't...
Hard as heck to wind the hose back in. Don't even try anymore.
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Response from SuncastSupportJul 27, 2021
Thank you for your recent review of your Suncast Hose Reel Here at Suncast, we value your feedback and appreciate your honesty. We look forward to serving you in the near future.
Verified Purchase
1 found this review helpful
Jul 23, 2021
The automatic reel guide alone makes it worth it. The...
The automatic reel guide alone makes it worth it. The hose winds evenly and makes it easy to pull out. Only problem is the cart can shift. Some retractable spikes would be great.
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Verified Purchase
Jul 22, 2021
Wheels break every time! Such a bummer....
Wheels break every time! Such a bummer.
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Response from SuncastSupportJul 27, 2021
We appreciate the review, please feel free to reach out to us at Suncast Contact Center at 1-800-444 3310 and one of our agents will be happy to assist you .
Verified Purchase
1 found this review helpful
Jul 22, 2021
The automatic roll up does not work well. It constantly...
The automatic roll up does not work well. It constantly gets stuck.
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Response from SuncastSupportJul 27, 2021
We appreciate the review, please feel free to reach out to us at Suncast Contact Center at 1-800-444 3310 and one of our agents will be happy to assist you .