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The new handle design is no good.
The duster cloths are great but the handle is not! The old version was better because it actually held onto the duster. They just slide off the new handle. Very annoying and doesn't make dusting easier.
by
Response from Customer CareOct 13, 2023
We appreciate you leaving your thoughts on our site. All of our products go through many checks to ensure they perform as expected, so we're glad you've let us know that this wasn't the case for you. We recommend you make sure the prongs of the handle are fully inserted into the sleeves of the duster to help make sure the dusters stay on. We would like to help you further and gather some info for our Quality Team, so please give us a call at 1-800-214-8734.
    Doesn't work
    Just moves dust around, doesn't pick it up. Not fluffy like the picture on box.
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    Response from Customer CareAug 24, 2023
    We're sorry your Swiffer Heavy Duty Duster isn't picking up as you expected. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. For best results: * Hold both ends of the duster and quickly move your hands up & down in a see-saw motion (alternating up & down). * You may also pull at the fibers to further fluff them. * The more fluffed the fibers, the better cleaning results you'll get. So we can get you back to Swiffering away, please call us at (800) 214-8734 Monday through Friday, from 9 AM to 6 PM EST.
      Slips Out
      I have been using this for years. I just wish that it didn’t slip from the holder so easily. My very first one had little bumps that held the pad way better.
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        • Recommended
        Is NOT WHAT I WANTED
        I was thinking this would be at least “get the job done “ I was so far from wrong ! I could had done the same with a paper towel! I tried to return it with no avail and only encountered problems. I ended up throwing it on a shelf and EVERYTIME I look at it I’m disappointed that I spent money on it !
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        Response from Customer CareFeb 26, 2024
        We're sorry to hear you had this experience with our Heavy Duty Dusters, Gail, as we have many checks in place to ensure that our products deliver the best results. We'd like to learn more about this for our Quality Team, and provide assistance, so please give us a call at 1-800-214-8734.
          Moves dust as opposed to trapping dust
          I do not find that these 'trap' dust. My microfiber cloth works better. The Swiffer dusters 'move' dust.
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          Response from Customer CareJan 19, 2024
          We're sorry to hear that the Dusters weren't what you were expecting, and want to assure you that we have many quality checks to ensure they make dusting a breeze. We'd like to get more information about your experience to help, so when you have a minute, please get in touch with us at (800) 214-8734.
            Disappointed
            I have become very disappointed with Swiffer Dusters. I loved them for years but now they are thin and flimsy. Half the quality they used to be.
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            Response from Customer CareOct 13, 2023
            We never want to leave any of our loyal Swiffer family disappointed, so we're very sorry to hear this! We haven't made any changes to our dusters recently, so we'd like to have our team take a further look into the ones that you've had this problem with so we can try to help further. Please give us a call at (800) 214-8734 so we can get you back to dusting in style!
              THIS PRODUCT NEED MORE R & D
              WHEN YOU ATTACH THE DUSTER TO THE HANDLE IT GOES ALL THE WAY TO THE END AND COMES OUT THE OTHER END ( THE PLASTIC STICKS PAST THE END OF THE CLOTH DUSTER, WHEN IT DID THAT IT SCRATCHED MY TV SCREEN) I AM VERY DISAPPOINTED IN YOUR PRODUCT.
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              Response from Customer CareAug 30, 2023
              Please know, our Quality Team expects you'll have the best experience with our Swiffer Dusters. Our Heavy Duty Dusters do go through many quality checks to ensure that you can enjoy an effective clean with them. To get the best possible cleaning results, we recommend making sure that you fluff the fibers before inserting them onto the handle. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. Be sure you use the Duster, running it parallel to the surface you're cleaning. This will keep the ends of the handle from any unexpected issues. If you'd like more help with this, we're happy to assist Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734. Call when you can.
                I was hoping this was what I needed
                This product seems to have everything you need to clean. However it’s constantly on telescoping which means you make it the length you need and as soon as it touches the corner of your ceiling it starts to get small again it doesn’t stay locked in a fully extended position so if you’re trying to dust a ceiling fan as soon as it touches the fan blade it starts to get smaller. It does not stay the length you need it. There’s a locking mechanism on the head of the duster but it doesn’t fully lock so you try to dust the slightest amount of pressure and all of a sudden the duster is vertical instead of horizontal. It’s really disappointing
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                Response from Swiffer TeamApr 6, 2023
                With the many quality checks we have in place dusting should be a breeze, and we're sorry to hear this. We'd like to get more information to help, as well share your experience with our Quality Team, so when you have some time please reach out to us at (800) 214-8734.
                  Great for wiping out the oven
                  I am a new swiffer duster user. I have a self cleaning oven, which is great, but due to arthritis in my back, it’s very difficult for me to reach the back corners of the oven to wipe the white ash out after it’s done the cleaning process. Tonight I put a little water on a heavy duty duster, was able to reach the entire back and sides and bottom of the oven with no problem, and wiped it out & dried it in a matter of minutes. Fantastic! Of course I also use them for dusting the bottom and tops of my furniture that I can’t reach.
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                    • Recommended
                    This is useless
                    The duster doesn't stay on the handle There is no watch to attach it Therefore if keeps falling off.. Not impressed with product/
                    by
                    Response from The Swiffer TeamFeb 7, 2023
                    We are sorry you are having this experience, Ziggy. Our products undergo many quality checks to ensure they get to you in perfect condition. Make sure both handle prongs are inserted all the way into the sleeves on the duster. There are two sleeves between the fluffy layers. So we can learn more about your experience, please call us at (800) 214-8734 when you have a moment.
                      Terrible design/product
                      The first thing I noticed, it does not fluff up anything like the picture shows. It’s difficult to figure out even where to insert the handle. It is extremely cheaply made. the price of all the products in that line should be less than they are. A dollar store product would work about the same, if not better.
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                      Response from The Swiffer TeamFeb 7, 2023
                      We are sorry you are having this experience. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. For best results, fluff the duster before inserting it into the handle. Hold both ends of the duster and quickly move your hands up & down in a see-saw motion. You may also pull at the fibers to further fluff them. The more fluffed the fibers, the better cleaning results you'll get. So we can learn more about your experience, please call us at (800) 214-8734 when you have a moment.
                        This product is not at all what I expected
                        The product does not expand to fluffy head for dusting it does not have enough body in the dusting head have ordered a duster from another supplier
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                        Response from The Swiffer TeamDec 22, 2022
                        We are so sorry you are having this experience, Denny78. Our products undergo many quality checks to ensure they get to you in perfect condition. For best results, fluff the duster before inserting it into the handle. You may also pull at the fibers to further fluff them. The more fluffed the fibers, the better cleaning results you'll get. So we can learn more about your experience, please call us at (800) 214-8734 when you have a moment.
                          Blue swiffers
                          These new yellow extender and yellow refills, excuse me but stink. What happened to the blue extender one and blue refills. They're much better.
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                            Need a video showing you how to attach
                            I looked everywhere for some instructions on how this handle attaches. I finally figured it out. Seriously it would improve your product so much if you just showed someone attaching the duster to the handle!!! Don't says "just attached to the pockets...Pockets could mean anything. A video showing someone attaching the handle to said pockets goes along way.
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                            Response from The Swiffer TeamDec 27, 2021
                            We're sorry that this has been your experience, Jay, since we always want you to be able to use our products with ease. We do value feedback such as this, and we'll be sure to pass your comments along to the rest of our team. For our Heavy Duty Dusters, the sleeves that the handle prongs are inserted into can be found in the middle of the duster cloth, between the fluffy layers. You're always welcome to give us a call at (800) 214-8734 if there's ever anything more we can assist you with. We're here to help.
                              Worked great. Extender saved me time.
                              WORKED GREAT! Exactly what I needed to get cat hair and dust off of walls, etc. I love the extender and was able to reach all hard to get spots. I was a little confused on how to put the duster on the extender, so I recommend putting assembly instructions on the box so u don't have to search for them.
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                                • Recommended
                                Disappointed in this product
                                I purchased a box of the 360 heavy duty swiffer dusters, but am very disappointed with the product. They do not fluff up anywhere near as shown in the photo on the box. The one side has hardly any of the fluffy yellow fibers as compared with the opposite side. Trying to locate the two sleeves to attach the handle was a challenge in itself. These seem like a cheap knockoff.
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                                Response from SwifferOct 25, 2021
                                We're sorry to hear that you didn't get the clean that you expected, Alice. All of our products go through many quality checks to make sure you're always getting genuine products. When you have time please give us a call at (800) 214-8734 so that we can make this up to you.
                                  A Piece of Junk
                                  So I just got these and I cannot find any holes to insert the holder into. I guess I can use them as a hand held duster but that wasn't the point. I'd never tried Swiffer products before because they have a too good to be true quality to them. Sadly that was borne out with this purchase. I would not recommend these nor will I be purchasing them again.
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                                  Response from The Swiffer TeamSep 9, 2021
                                  We want all the good promises our products make to come true, and we’re sorry to hear you didn’t get the quality we expect! Our products go through several quality checks to ensure they reach you in perfect, functioning order, and we’re sorry to hear the poles in your Swiffer Duster Heavy Duty Starter Kit didn’t seem to have holes in them. We’d like to learn more about what’s going on so we can help make this right for you, please give us a call at (800) 962-7524.
                                    Horrible product
                                    There were no pockets to attach duster to handle so the product was useless... don't know if box was defective but will never buy again
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                                    Response from The Swiffer TeamAug 25, 2021
                                    This certainly isn't the experience we'd like you to have, since our products do go through many quality checks to ensure that they reach you in the best possible condition. We can assure you that our Heavy Duty Dusters are designed with two sleeves so that the handle prongs can be inserted. These sleeves can be found between the fluffy layers, in the center of the duster cloth. We hope this helps. We'd be happy to answer any questions you may have, so please give us a call at (800) 214-8734 when you're able.
                                      So Easy To Use
                                      This thing is awesome!!! I usually hate trying to dust because it feels like you just move it all around in circles! Static is not my friend! But with this, it means keeping everything dust-free is a breeze. I feel like a cleaning goddess! The only downside I found is that they couldn’t be washed.
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                                        • Recommended
                                        Great idea but dusters won’t stay on handle
                                        Dusters don’t stay on handle but if you just use them without the handle they work great. Been using swifter wet and dry for floors and they’re great, but these don’t have any way to hold the duster to the two pronged fork handle without a rubber band
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                                        Response from The Swiffer TeamJul 13, 2021
                                        We're sorry that a loyal Swiffer fan like you has been having this experience, since we always want you to be able to use our products with ease. To ensure that your Dusters stay on the handle, we suggest making sure the prongs are fully inserted into the sleeves that can be found in the center of the duster, between the fluffy layers. We'd be happy to look into this further for you and answer any questions you may have, so please give us a call at (800) 214-8734 when you're able.
                                          Needs attachment redesign
                                          I agree with those who note it's impossible to get a new duster on the handle securely and effectively. Most times it comes off; other times I'm dusting with the plastic attachment! The two "slots" you say are there are impossible to find--or they're not actually slots. Needs redesign!
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                                          Response from Response from SwifferJan 20, 2021
                                          We expect our Dusters to make cleaning a breeze, so we're disappointed to hear this, Cyndi! The last thing we want is for you to struggle with your cleaning tools, so if you'd like to share more, just give us a call at: (800) 214-8734 - The Swiffer Team
                                            Very disappointed with the handle design
                                            I bought a Heavy Duty Starter Kit recently, to dust around my computer desk, with monitors, mouse, keyboard, USB backup device, and the usual stuff. I found the duster to be very effective, but the design of the handle, at least the portion that is meant to grip the duster, is too slippery, and I found the duster comes off frequently as a result. Also, there are no instructions for replacing the duster onto the handle. I've seen a note on this site, in relation to a similar complaint, explaining to simply slide the duster onto the handle, which sounds simple. But in practice it's almost impossible to install a new duster, and even when you do, it comes off frequently. Swiffer, you really need to address this problem, as it ruins an otherwise effective product.
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                                            Response from The Swiffer TeamJan 5, 2021
                                            We expect the pads to stay on the Duster to make cleaning a breeze, so we're disappointed to hear this! Quality is very important to us, and our team has done lots of testing to make sure our products are effective, so this isn't what we'd expect. If you'd like to share more, so we can help, just give us a call at: (800) 214-8734 - The Swiffer Team
                                              Why did you change the handle design
                                              The new handle design is terrible. You spend more time picking the duster off the floor than you actually do dusting. I hate the design...
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                                              Response from The Swiffer TeamSep 17, 2020
                                              Your feedback is important to us, and we’ll make sure your comments on the handle design are heard by our team. If you’d like to tell us more, please give us a call at (800) 214-8734 and we’d be happy to see what we can do to help!
                                                NOT AS GOOD AS IT USED TO BE
                                                Had I rated this duster a few years ago I would have given it a 5; however, here lately they seem to leave as much in the air as on the duster. Love the floor cleaners but getting harder to find the solution.
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                                                Response from The Swiffer TeamSep 11, 2020
                                                Our Dusters should trap and lock dust as well as you remember, and we’re sorry to hear that wasn’t the case for you lately! It may help to know the more fluffed up our Dusters are, the better they collect dust. For best results, hold both ends of the duster and move your hands up and down quickly in a see-saw (or wave) like motion. You can also pull lightly at the fibers to further fluff them. If you have any questions, or if you’re still not getting the results you’re looking for, please give us a call at (800) 214-8734 and we’d be happy to help further!
                                                  Worst Swiffer Product
                                                  Terrible product packaging. Inadequate instructions on attaching duster to handle. Website isn't any better. Very disappointed.
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                                                  Response from The Swiffer TeamJul 27, 2020
                                                  The Swiffer Dusters have been designed to make dusting a breeze. To attach the duster, place the handle in the two slots on the side. If you have any questions, reach out to us at (800) 214-8734 and we'd be happy to chat with you.
                                                    Best Duster Ever!
                                                    I love them because they don't slide off when using them like the other imitation brands do. I use both sizes, the short and the adjustable long one is great for ceiling fans. Just wondering if they are able to be cleaned and used again?
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                                                      • Recommended
                                                      I can not dismantle the stick
                                                      It works good. I just can't dis-assemble the stick to get it back in the box.
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                                                      Response from The Swiffer TeamApr 7, 2020
                                                      We apologize for any confusion, once our Heavy Duty Dusters are assembled we don't recommend taking the handle pieces apart. If you have any questions, please feel free to give us a call at (800) 214-8734.
                                                        • Recommended
                                                        So over priced
                                                        I love the original swifter duster because it way easier to use and cheaper. My local stores now only carry the 360 products now and I’m so frustrated!!! The duster never goes on easily because half the time the sleeve to hold it on is clogged with glue or something. Such a pain!!! If I can find something easier I will switch or please bring back the original!!!!!
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                                                        Response from The Swiffer TeamMar 13, 2020
                                                        We're sorry to hear that the dusters aren't being held on the handle correctly! You should always get the great results that you're expecting, so please give us a call at (800) 214-8734.
                                                          Flimsy and Frustrataing
                                                          This is an inferior product to previously owned dusters. The 'locking' mechanism for the dual head does not stay locked; the extendable handle retracts constantly (there is no way to lock it into place), and the dusters pull off with the least bit of resistance. It doesn't collect more dust, either. This was a total waste of money; disappointing, flimsily made and frustrating to use.
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                                                          Response from The Swiffer TeamJan 24, 2020
                                                          We're sorry to hear this was your experience, we expect our products to stick together while you clean! We'd like to learn more about what happened so we can help, please give us a call at (800) 214-8734!
                                                            +12484213641
                                                            I wrote to you about a month ago to see why my swifter hallway come off ,you said there is a locking mechanism but they are still coming off everytime I dust what is wrong,I even went and bought new ones,I might get a different brand
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                                                            Response from The Swiffer TeamJan 24, 2020
                                                            We'd love to help you further, please give us a call at (800) 214-8734!
                                                              Showing 1-30 of 3,405 reviews