Customer Reviews for Swiffer WetJet Spray Mop Starter Kit (1-WetJet, 5-Pads, Cleaning Solution and Batteries)

We're very sorry to hear that you've had this experience because we understand that it can be hard to keep your home sparkling clean if your PowerMop isn't working correctly! You should be getting a great, easy clean with your device, so this certainly isn't what we would expect. All of our products undergo thorough quality testing before they find their way to your home, so our team would like to take a further look into your PowerMop so that we can see what might be going on and so we can get you back to Swiffering with style! Please give us a call at (800) 742-9220, we look forward to hearing from you soon!

We're sorry you were disappointed with our Swiffer WetJet. At Swiffer, a lot of thought goes into the design of our products to create features that we think you'll love, and we're dedicated to making it easier and convenient to have your home sparkling clean. For best results, we recommend that always sweep or vacuum the floor before using Swiffer WetJet. When using the WetJet, spray cleaning solution onto the floor by pushing the spray button on the handle down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Spray a generous amount of solution on the area you are cleaning. Let the solution sit for 10-15 seconds. If the pad doesn't glide smoothly, spray more solution. We recommend that you clean the least dirty area first, saving the dirtiest floor for last. Your satisfaction is very important to us, and if you're not loving our product, we'd like to learn details of your experience to further assist. Please give our team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

We're sorry to hear that you're feeling disappointed, as our WetJets do go through strict quality checks so that you can rely on them. It sounds like you took some great steps already, and we'd be happy to see how we can best assist you further. When you have a chance, please give us a call at (800) 742-9220.

Our WetJets go through strict quality checks so that you can rely on them, so we're sorry to hear this. We'd be happy to share some tips with you so that you can get back to Swiffering. If you haven't already, replace the batteries with fresh AA alkaline ones that all come from the same pack. As well, make sure that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps. If you'd like further assistance, please give us a call at (800) 742-9220 when you have a chance.

Every Swiffer WetJet Mop Starter Kit is designed to keep your floors looking their best for many, many uses; we're so sorry to learn your time using the WetJet was so short. Because our Quality Team ensures every machine is made to work as expected, we're sure we can assist. Be sure you're using fresh batteries, they're from the same package, and that they're inserted correctly. The door to the battery compartment needs to be fully and correctly closed, too. Need more help? We're here to talk Mondays through Fridays, from 9 AM to 6 PM, EST. Give us a call at 1 (800) 214-8734.

Thanks, Lorain, for sharing that you tried new batteries and cleaned your Swiffer WetJet when it stopped working. We're sad, too, that it didn't make it as long as we both expect. Our Quality Team works very hard to make sure only the best WetJets make their way to your home, so learning about this is disappointing. We apologize for this frustration. It may help to prime your WetJet again, by turning it on, pressing the trigger, and lightly squeezing the Cleaning Solution bottle. If the solution begins moving through the nozzles, you may be good to go once again! Another tip we can share is to make sure you've inserted the batteries correctly and that the door to the battery compartment is fully closed. Call us for more assistance; we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Dial 1 (800) 214-8734.

We're sorry your Swiffer WetJet stopped working twice now. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: *Double-check to ensure all the pole pieces have snapped together properly during assembly. *Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. *Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. *The nozzles could be clogged. Brushing them gently might help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear that this has been your experience, Lyle, as our WetJets do go through many quality checks to ensure that you can rely on them. We know you mention checking the battery voltage, but we do recommend replacing the batteries with fresh AA alkaline ones that all come from the same pack. We also suggest checking to see that the solution bottle is fully inserted and that the bottle isn't empty. Your comments will be shared with the rest of our team, and please give us a call at (800) 742-9220 if you'd like any further assistance.

All of our products undergo thorough quality testing before they make their way to your home, so this definitely isn't something we'd expect from our WetJet and we're very sorry to hear that you've had this experience, Amy. Our WetJet solution bottles are designed not to leak, however leakage can occur if the bottle is opened o refilled, and this can lead to rust or corrosion. For best result, we recommend that you do not open WetJet bottles or refill them with other solutions. Our Quality team would like to take a further look into your device so we can see what might be happening and so that we can try to help further. Please give us a call at (800) 742-9220, we look forward to hearing from you and to getting you back to Swiffering in style.

We're sorry you're experiencing this problem, Patrick. We're dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products are made to be durable, and undergo many quality checks to ensure that each one arrives to you in perfect condition. Our Swiffer Team would like to gather some information to better assist you. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

We're sorry to hear that you're feeling disappointed. We can assure you that our WetJets go through strict quality checks to ensure that you can rely on them. You definitely took the right step by replacing the batteries, and we'd be happy to share some additional tips. We suggest checking to see that the solution bottle isn't empty and that it's fully inserted, with the narrow side of the bottle against the pole. As well, you may want to try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.

Thanks for sharing your experience with us, Greg. We want you to know we have many checks in place to ensure our products help you clean with ease, so this is not something we'd expect to see. There could be various reasons why your WetJet is leaking, but we always recommend taking the solution bottle out and holding the seal end down for a moment to see if the bottle is leaking. This is a common culprit, but you should be able to replace the bottle to fix the issue. So we can provide more assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.

We're sorry to hear that this has been your experience, Mark. We can assure you that our WetJet has gone through many quality checks to ensure that you can use them with ease. We'll be sure to share this with our team. We'd also like to look into this further and see how we cna best assist you further. When you have a chance, please give us a call at (800) 742-9220.

Thanks for sharing your experience with our Swiffer WetJet. We want you to know we do everything we can to ensure our products help you clean with ease, every time, so we appreciate you letting us know that wasn't the case, and that you've tried some troubleshooting on your own. In addition to checking the batteries, we recommend brushing the nozzles of the WetJet to clear any clogging, and priming the device by holding down the button for a few seconds. So we can offer further assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.

Thank you for sharing your experience with our Swiffer WetJet. We're happy to hear it was working well for you, but we also want you to know we have many checks in place to ensure that our products help you clean with ease, and certainly would not expect the handle to break. No replacement parts are available for the WetJet at this time, but we'd love to help out with this and gather some info for our Quality Team, so please give us a call at 1-800-214-8734.

We're sorry your Swiffer WetJet stopped working, Gardener. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: *Double-check to ensure all the pole pieces have snapped together properly during assembly. *Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. *Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. *The nozzles could be clogged. Brushing them gently might help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry your Swiffer WetJet stopped working, Cav85. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: *Double-check to ensure all the pole pieces have snapped together properly during assembly. *Make sure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. *Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear that you're feeling disappointed, Delores, as our WetJets do go through strict quality checks to ensure that you can rely on them. We recommend replacing the batteries with fresh AA ones, if you haven't already. As well, check the solution bottle to make it's not empty and that it's fully inserted into the solution bottle holder. You can also gently brush the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.

Thanks for sharing your honest feedback with us, Stacey6. Our products undergo many quality checks to ensure they get to you with the best results. If you have any questions or feedback you'd like to share, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We appreciate your feedback on Swiffer WetJet, Kristen6! We'll be sure to share this with our Product Quality Team. If you'd like any help, you're welcome to call us at (800) 742-9220.