Initially, the swiffer did not work but realized the batteries...
Initially, the swiffer did not work but realized the batteries provided may not have been good and put my own batteries in and now it works fine. So glad I did not have to return to the store.
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Verified Purchase
Jun 1, 2023
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Verified Purchase
May 31, 2023
Not very dependable.
My first one lasted about five months using it about five hours a week. I bought a second one to split the time between them with two of us using one. Second one died after about three weeks. Replaced it than other one died. Purchased two more. They lasted about three weeks. I now have five broken units.
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Response from Customer CareSep 4, 2023
We are sorry your Swiffer WetJet has stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We hope the following tips will help your WetJet get back to work:
* All pieces were snapped together completely during assembly
* The nozzles are not clogged. Brushing them gently might help them start spraying
* The arrow printed on the bottle label is against the pole, or the narrow side of the bottle is against the pole.
* If the Swiffer WetJet is brand new, remove the thin piece of cardboard packing in the solution bottle housing.
* Your Swiffer WetJet may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Customer review from swiffer.com
May 17, 2023
Works great quit my second one...
Works great quit my second one
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Verified Purchase
May 12, 2023
Have to return. Can't get it to work....
Have to return. Can't get it to work.
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Response from SwifferJan 16, 2024
We're sorry to hear you couldn't get your Swiffer Wetjet working! Cleaning the house can be so time-consuming, and we designed our product to make it faster and easier. I know the last thing you need is for the WetJet to not work, and I’m glad you let us know what happened. I’m sorry this was your experience, and am happy to help!
If you haven't tried them already, I hope the following tips will help get your Swiffer WetJet working again:
Make sure you have removed the thin piece of cardboard packing in the solution bottle housing. Double-check to make sure all the pieces of the product have snapped together properly during assembly. If you still can't get the Swiffer Wetjet to work, we would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-395-5594 for additional assistance.
Verified Purchase
May 4, 2023
I've always used the wet jet. It's easy to assemble...
I've always used the wet jet. It's easy to assemble and does what it needs to do.
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Verified Purchase
Mar 23, 2023
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Verified Purchase
Mar 4, 2023
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Verified Purchase
Mar 1, 2023
Worked a lot better than anticipated and hoped for. You...
Worked a lot better than anticipated and hoped for. You do not need to overspray your vinyl tile.
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Verified Purchase
Feb 26, 2023
Great Except Handles Break Super Easily
Overall, I love how easy it is to use the WetJet, and how clean it gets the floors. But, like other reviewers, I have had issues with the handles breaking. If you put any muscle behind this mop AT ALL, the handle will just snap in half. Swiffer claims that their products go through many quality tests, but testing the handle strength is clearly not one of them. It's so flimsy that even a child could easily break it. I've had to throw at least 4 of them in the trash over the past few years. For this reason, I eventually ended up switching to O-Cedar. I also wish Swiffer would come up with a USB rechargeable motor-- who still uses batteries in 2023?
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Response from Swiffer TeamFeb 27, 2023
Your satisfaction means the absolute most to us, so we want to reassure you that even the handle is tested in our many quality checks. We'd like to get more information to help, as well as share your experience with our Quality Team, so when you have time please reach out to us at (800) 742-9220.
Recommended
Customer review from swiffer.com
Feb 22, 2023
Perfect WetJet , the lights are great...
Perfect WetJet , the lights are great
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Verified Purchase
Feb 22, 2023
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Verified Purchase
Feb 11, 2023
In Event of Disaster: Swiffer WetJet to the Rescue
First a little back story before I get to the meat and potatoes of this review.
I own a 13 year old Dog, whom recently has gone totally blind. She was not eating her regular Dry food (that she has been eating for most of her adult life) so I decided to switch it up to Wet dog food instead.
On the packaging it recommends 1 tray per 5lb. Since the Dog is only 10.6lb I decided that a feeding in the morning and a feeding in the evening should be appropriate. First mistake.
Last night around 6pm I fed her a tray of food and during the early morning hours was panting (which is a sign she needs to go out). After she was finished her business (all normal) we came back inside.
Around 6:30am I decided to feed her another tray of food before I go out for Breakfast and then do some grocery shopping. All secure knowing that she had done her business earlier in the morning and is good for many hours.
In retrospect, my second mistake was putting another tray of Wet dog food into her bowl at 6:30am before I left for Breakfast and get some errands done.
I returned around 11am in the morning. A little later than usual as traffic was a bit on the silly side this morning and there was some computer issues to contend with my Mother's laptop (I am the Tech guy in the family).
When I opened the door and stepped inside, an ungodly smell hit me. After standing dumbfounded as to where or what the smell is my eyes noticed a paw print.. in poop.
A few more poopy-paw prints that seemed to circle my kitchen and veer off into my living room.
There, on the floor (and partially on a my brand new desk) was obviously the reason and cause.
It resembled a board game where you follow the trail to get to the end. Only in this game, the real winner is was the Swiffer WetJet.
Seems that I may have been overloading her system with a new food. Rather than start slow, as per my usual, I jump in with two feet and now the reason here.. the review...
I immediately started damage control. I grabbed with Swiffer WetJet and realized, that I have no replacement pads so I would have to use the dirty pad.
After cleaning up as best as I can (I will admit, a few involuntary gag reflexes at a few parts) I broke out the Swiffer WetJet. I almost felt sorry for it.
In no time at all, my floor once again, was clean(er) and since I am using the scented cleaner the smell was a bit abated (though not by much, I owe Febreze and 5 Star rating as well after this) after cleaning it up.
At a few points, I was really putting my weight into it and fearing the with my luck, the Swiffer would break, nope. It cleaned up the ugly mess and pad thrown into the garbage and disposed of quickly.
From here on it, whenever I hear about someone complaining that their Swiffer WetJet is not doing what is supposed to do, I will tell them this story. Absolutely incredible product and will recommend to anyone with Pets.
Now off to the store to get some replacement pads.
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Recommended
Customer review from swiffer.com
Feb 8, 2023
Does not clean very well. The pads don’t stick good....
Does not clean very well. The pads don’t stick good. Very disappointing.
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Response from TheSwifferTeamFeb 10, 2023
We're sorry to hear that you're feeling disappointed, Lina, since our WetJets do go through many quality checks to ensure that you can enjoy a great clean with ease. We'd be happy to see how we can best help. We recommend sweeping or vacuuming your floors first before using our WetJet to mop. As well, for tougher stains, we suggest letting the solution sit on the area for 10-15 seconds before mopping it up. As for the pads not sticking very well, make sure to firmly press the printed side of the pad against the head of the device. You can also get them to stick by spraying some solution and allowing the pad to soak some of it up. We hope that these tips do the trick, and please give us a call at (800) 742-9220 if there's anything more that we can assist you with.
Verified Purchase
Jan 25, 2023
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Verified Purchase
Jan 12, 2023
I like the change to have both spray nozzles converge...
I like the change to have both spray nozzles converge towards center vs fan spray in my previous model. The change in location of the power button resulted in unexpected sprays when I moved my hand position- my only complaint.
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Verified Purchase
Jan 1, 2023
Not what I had hoped
This product has lasted me 2 months using 3 times a week, battery door is flimsy and keeps opening. Squirter stopped working. I am using a brand new bottle. Very disappointed! I guess I need a new one already.
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Response from Swiffer TeamJan 4, 2023
The Swiffer WetJet is designed with many quality checks to make cleaning a breeze, so we're sorry to hear this. If you haven't already, we recommend making sure the batteries are new to ensure your mop dispenses. We'd like to get a bit more information to help, as well as share your experience with our Quality Team, so when you have some time, please reach out to us at (800) 742-9220.
Customer review from swiffer.com
Dec 28, 2022
Love this mop!! Simple to use, cleans floors easily and...
Love this mop!! Simple to use, cleans floors easily and well, Eliminates extra work!
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Verified Purchase
Dec 22, 2022
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Verified Purchase
Nov 29, 2022
It works hard on the dirt......
It works hard on the dirt...
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Verified Purchase
Nov 28, 2022
The item did not come with batteries or the compartment...
The item did not come with batteries or the compartment to store them in. I did not notice this until after opening up the package. I need an exchange for this item as I was extremely excited to use but was left with major disappointment. You need to do better than this as a major corporation. You are giving way too much power over the people. I demand an exchange or refund.
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Response from TheSwifferTeamNov 30, 2022
We're sorry that this was your experience, Eddy. We can certainly understand your disappointment, as our WetJets do go through strict quality checks to ensure they reach you in the best possible condition. The battery compartment is the lighter purple section located opposite of the solution bottle holder, and the batteries should be found inside the box. If this isn't the case, please give us a call at (800) 742-9220 when you have a moment. We'd be happy to look into this further and see how we can best assist you.
Verified Purchase
Nov 23, 2022
Works great.
Just what I needed. Does a great job of cleaning. I used the antibacterial cleaning solution.
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Verified Purchase
Oct 26, 2022
Easy to assemble Swiffer Wet Jet. Mopped floors immediately and...
Easy to assemble Swiffer Wet Jet. Mopped floors immediately and was very satisfied.
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Verified Purchase
Sep 21, 2022
My Favorite!
[This review was collected as part of a promotion.] The Swiffer Wet Jet makes mopping my tile and laminate floors so much easier! Not having to stop, dip and wring out a mop in a bucket is a total back saver. I'm a true fan and will continue to choose Swiffer over other cleaning options.
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Recommended
Customer review from swiffer.com
Sep 20, 2022
Makes keeping my floors clean so easy!
[This review was collected as part of a promotion.] Swiffer wetjet has become a staple at my house. I love the simplicity and ease of use of this product. Perfect for everyday floor cleaning or quick messes. Not having to have a bucket of water and needing to wring out a mop is definitely a huge plus!
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Recommended
Customer review from swiffer.com
Aug 26, 2022
Not a deep clean
This is ok, and convenient for a quick spill cleanup. Definitely no good for a deep clean. Have been using just this for 2 weeks now. Today i used it, then immediately took out my steam mop just to see. And the flith left behind made me gag.
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Response from TheSwifferTeamAug 29, 2022
We're sorry to hear that this was your experience, Llynn, as we can assure you that our WetJets have gone through many quality checks to ensure that you can enjoy the best possible cleaning results with them. We'll be sure to share this with our team, and we also suggest making sure you're sweeping or vacuuming your floors first before using our WetJet to mop. We'd like to learn more and gather some additional details for our teams, so please give us a call at (800) 742-9220 when you have a moment.