We're sorry to hear of this experience. We recommend verifying that all the components of your setup are compatible for this particular pump. With routine maintenance these pumps are intended to last for a number of years. The 2,000 GPH Waterfall Pump does come with an included 2 year warranty. Please contact our Customer Care at 1-888-412-6001, Monday-Friday 8am-6pm ET, for trouble shooting and warranty information. We hope you will give us the opportunity to help.