The "firm" density down-fill body pillow was very disappointing. I have ordered many body pillows from Company Store over the years and always loved them. This one couldn't be further from "firm" - it is limp and impossible to get the fill evenly distributed and there isn't nearly enough fill in it. In addition, the cover for it is about 2 inches too big in all dimensions, so it's very ill-fitting with lots of leftover fabric. Also very disappointed to find that there is no prepaid mailing label, so I had to take it to the UPS store myself and pay $25 to ship it back in its original box. OUCH. I wouldn't have minded a few $ deducted from my refund with a prepaid label, but this turned out to be a very expensive experiment.