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Customer Reviews for Toro Power Max HD 828 OAE 28 in. 252 cc Two-Stage Gas Snow Blower with Electric Start, Triggerless Steering and Headlight

Internet #313435083

Model #38838

Store SKU #1005483957

  • Built to clear up to a 35 car driveway
  • Quick Stick Chute control to quickly change the direction of snow
  • With electric start and LED headlines

Customer Reviews

  • 4.4
    out of 649 reviews
  • 83% recommend this product
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Showing 1-30 of 649 reviews
Just received the machine and it arrived when scheduled. Did the appropriate assembly and started it up. Ran fine. So far this year there has not been any snow to plow so unable to comment on how it works.
by
  • Verified Purchase
Sloppy from the start
I bought this last week and it arrived assembled (which I thought was good) but it was done all wrong. There was a bolt lodged in the augur, which caused it to stall when engaged. After much worry and troubleshooting, I sorted that out. Secondly, it rolled backwards in neutral, which I eventually learned was an issue with the drive assembly. Finally, instead of a klik pin holding the wheel together, a coat hangar was bent into the spot, creating a dangerous hazard. Also, there was no manual or anything else included, which makes me think this wasn't a new item but a return.
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    Best blower
    [This review was collected as part of a promotion.] Moves all of the snow regardless of depth. Starts on the first pull.
    by
    • Verified Purchase
    • Recommended
    Not perfect
    [This review was collected as part of a promotion.] Machine moves backwards in neutral, have to block it!!!!handle popped when engaged for blower action, otherwise great snowblower!!!
    by
    • Verified Purchase
    • Recommended
    The chute controls— the part that raises and lowers the discharge angle — was not properly attached. I had to bring it to an authorized service rep to get that fixed
    by
    • Verified Purchase
    Used the blower the first snow we had last week in NE PA. It throws wet heavy snow without issue. It blew the packed snow with antiskid on the roadside onto my driveway 40' so I had to point the chute deflector downward. The shape of the impeller seems to avoid stones getting stuck and snapping the shear bolts. Time will tell. My one comment is the skids are metal, not plastic. Sounds better except they were dragging on the driveway asphalt making it hard to steer. Over dirt and grass no issue. Overall a good initial purchase.
    by
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    Getting Old
    [This review was collected as part of a promotion.] This is my 1st snowblower at 60 years old. Very easy to use
    by
    • Verified Purchase
    • Recommended
    Awesome powerful Machine
    [This review was collected as part of a promotion.] Came in large crate, Easy to Assemble with excellent instruction's to Follow and when they say it throws snow 45 feet they are not kidding Easy to operate Solid build machine.
    by
    • Verified Purchase
    • Recommended
    by
    • Verified Purchase
    very nice !!
    great snowblower , my first one ... unboxing and assembly was easy . my only cons was the different size bolts and the one lock nut that came loose and i never found in the box ... if you used to same size bolts it wouldnt have been an issue , i did have to go buy a lock not .. not a big deal ! it was the lock nut for the handle bolt .
    by
    • Verified Purchase
    • Recommended
    Nothing wrong with the machine, but the assembly of the machine sucked. I got it home and unloaded it. I found later that one of the auger cables wasn't hooked up and checked it, the lever that the cabled was supposed to be hooked to was broken, only had one bolt pair side for the upright handle where each side is supposed to have 2 bolts, the other auger cable was attached wrong,etc.
    by
    Response from ToroDec 7, 2023
    We're sorry to hear that you faced difficulties assembling your snow blower. We suggest you visit Toro.com/en/customer-support/help-center-snow#wontstart to see our self-help guide on how to assemble the machine. If you need additional material for reference you can scan the QR code on the machine to receive a complete operator's manual or Toro.com/manuals also has the operator's manual available. We suggest reaching out to Home Depot for further inquiries related to missing parts in your order since the order was fulfilled by Home Depot. Toro
    • Verified Purchase
    1 found this review helpful
    Good snowblower
    Easy to operate, starts easily, throws snow very far, the only negative point is it has a tendancy to slip, should have bought a model with tracks instead.
    by
    • Verified Purchase
    delivered with a destroyed box. no mahual
    I appreciate them helping me slide it in the garage, but I don't even have assembly instructions. shredded box. NO MANUALS OR PAPERWORK
    by
    Response from ToroDec 1, 2023
    We understand you did not receive the manuals with the purchase, please know that you can scan the QR code on the machine to receive a complete operator's manual or suggest you visit Toro.com/manuals to download the operator's manual for your machine. Please visit Toro.com/support to see our Self-help guide. Furthermore, we wish to inform you that your machine comes with a 3-year Toro warranty which protects the machine from any manufacturing defects identified by an independent Authorized Service Dealer. Please visit Toro.com/locator to see a full list of independent Authorized Service Dealers near you. Toro
      by
      • Verified Purchase
      by
      • Verified Purchase
      Says electric start but there is no electric start module...
      by
      Response from ToroNov 29, 2023
      We recommend visiting Toro.com/manuals to find the operator's manual for your snow blower. Please visit Toro.com/en/customer-support/help-center-snow#startingsnowblower to check our self-help videos for some additional tips. Toro blowers come with a warranty that protects them against any manufacturing defects identified by an independent Authorized Service Dealer. Please check Toro.com/locator to find your nearest Authorized Service Dealer. Toro
      • Verified Purchase
      1 found this review helpful
      by
      • Verified Purchase
      best snow thrower ive owned an top quality
      [This review was collected as part of a promotion.] waited three weeks before they were in stock (well worth the wai) EXCELLANT PRODUCT
      by
      • Verified Purchase
      • Recommended
      Innovation coupled with apparent quality
      [This review was collected as part of a promotion.] I've only started it, but from working in an iron foundry and cars most my life: I have developed an eye for quality. I'm looking forward to using this new snow blower on the first substantial Minnesota snow fall.
      by
      • Verified Purchase
      Great!
      Will hopefully remember to provide review after a few years of use. Used it only once on a small driveway berm - amazing, large beast that is easy to control. I like the turning and the joystick and that there are so shear pins!
      by
      • Verified Purchase
      • Recommended
      Just the tool I need to move all that heavy wet winter snow.
      by
      • Verified Purchase
      2 reasons to buy
      [This review was collected as part of a promotion.] I selected this product for two reasons. Heavy duty gearbox driving the thrower and single control for the snow throw direction.
      by
      • Verified Purchase
      • Recommended
      Toro Loyal
      [This review was collected as part of a promotion.] My first Toro was a 1985 524 and have always been satisfied with Toros.
      by
      • Verified Purchase
      • Recommended
      Every thing was fine. Some assembly required.
      by
      • Verified Purchase
      Expecting great things
      [This review was collected as part of a promotion.] I have not been able to use it yet. Still waiting on snow. However, there was very little assembly required and what there was was simple.
      by
      • Verified Purchase
      • Recommended
      Toro wins again. Stop looking at other snowblower
      [This review was collected as part of a promotion.] Simply awesome machine. Classic Toro quality. Love the joystick to control the chute. My only complaint so far is power. I am a bit disappointed that it does bog down a bit on what I would consider average snow load. Otherwise I am so happy with my purchase!
      by
      • Verified Purchase
      • Recommended
      Haven’t used yet since no snow yet but it did come missing several items. I contacted Toro and they were kind enough to send me the missing items.
      by
      • Verified Purchase
      MY 28"
      [This review was collected as part of a promotion.] I haven't used it because I bought it in the summer. But it looks beautiful and expect it to work flawlessly.
      by
      • Verified Purchase
      Showing 1-30 of 649 reviews

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