#1 Home Improvement Retailer

Customer Reviews for Tosca 2-Handle Wall-Mount Pull-Down Sprayer Kitchen Faucet in Chrome

Internet #300954687

Model #255-K820-T

Store SKU #1002259326

  • Features a pull-down spray handle for easy cleaning
  • Two handles allow for classic temperature control
  • Chrome finish provides a high-shine elegance

Customer Reviews

  • 3.1
    out of 114 reviews
  • 41% recommend this product
Filter by:
Showing 1-30 of 114 reviews
Happy shopper.
Worked out great! I would recommend for purchase.
by
  • Verified Purchase
  • Recommended
Gets rusty after a while
I had purchase this back in 2019, and after a while the spray head broke, where you push the button, you cant change the spray, and the faucet has rust all around it, so although at first its a nice look, it wont last long, its over price for the quality
by
Response from Tosca ExpertMar 30, 2021
Hello, we are happy to discuss warranty replacement parts. Please give us a call at 877-319-3757 or send us an email to support@hwcares.com
    • Recommended
    1 found this review helpful
    Missing item and leakage
    Overall the item is OK. However, it was missing the "O-Ring" (the rubber circle) that goes inside the faucet sprayer to stop it from leaking all over the place. Either it didn't come with the purchased item or was missing from package. We had to go back to home depot to purchase in order the "O-ring" and some of the white tape that goes around the thread to stop it from leaking. Also, the metal piece that is holds the faucet sprayer is loose. No matter how much we tighten it. It still swivels side to side and upside down.
    by
      1 found this review helpful
      Horrible. I guess I didn't check the reviews before purchasing this faucet. I have been messing w...
      Horrible. I guess I didn't check the reviews before purchasing this faucet. I have been messing with it for two days now and I know what I'm doing. It leaks out the fittings despite how tightly you snug them down. The most concerning part is the leak that is coming-out of the connection between the hose and the body, it flows upwards and oozes out the top of the coiled spring thing on the neck. Can't fix this unfortunately, paid $160 for it two years ago just got around to installing it so I'm out of luck. Don't make the same mistake. Pick another faucet.
      by
      Response from Tosca ExpertFeb 17, 2020
      Hello RR32,

      We are sorry to hear that you are having some difficulty with the product. If you would like to call us at 877-319-3757 we would be happy to discuss warranty parts and trouble shooting to try to resolve this issue for you.
        1 found this review helpful
        I love the look of this faucet. We installed it two years ago. Now we are faced with replacing it...
        I love the look of this faucet. We installed it two years ago. Now we are faced with replacing it. It has a leak at the base that we just can’t fix even with new gaskets. The sprayer is all plastic and doesn’t switch back and forth from spray to stream. I’m sad about this.
        by
          2 found this review helpful
          We have now had this faucet for a bit over a year. The button that changes the flow from a singl...
          We have now had this faucet for a bit over a year. The button that changes the flow from a single stream to a spray stopped working about 6 months after installation and now we have water coming out of the side of the spout. Home depot says we have to go through the manufacturer, which is difficult as we bought the faucet from them. Totally broken after one year of use. Do not buy
          by
          Response from Tosca ExpertAug 24, 2018
          Hi Phil,
          Please give us a call at 877.319.3757 with your model number. We are happy to offer you warranty assistance.
            2 found this review helpful
            I've had this kitchen faucet all of 6 days. On the second day water started running out of the to...
            I've had this kitchen faucet all of 6 days. On the second day water started running out of the top of the chrome collar when in use so much so that I lose water pressure. I fought so to speak to get this faucet and was so excited when it arrived. Needless to say I'm not so happy anymore. $169.90 with shipping down the drain.
            by
            Response from Tosca ExpertJan 16, 2018
            Hello,
            If your faucet is leaking, please call customer service with your model number at 877.319.3757. We are happy to help resolve the leaking issue.
              5 found this review helpful
              The bottom on the sprayer fell off not even 6 months after installing it. Very disappointed.
              The bottom on the sprayer fell off not even 6 months after installing it. Very disappointed.
              by
              Response from Tosca ExpertDec 4, 2017
              Hi Melissa,
              We are sorry to hear that your sprayer broke. We are happy to offer your warranty assistance for the unit and to send out replacement parts to resolve the issue. Please give customer service a call for further assistance.
              • Verified Purchase
              3 found this review helpful
              Avoid at any cost
              This is a discontinued model that the manufacturer will not service. I have several issues with it: - Sprayer didn't switch between modes - Started to make whistling noise - Keeps dripping - Does not shut off properly - Coiled portion started to rust Customer service refuses to repair or replace the unit, they respond fast but not helpful
              by
              Response from Tosca ExpertOct 9, 2023
              Hello 721k, this model has been discontinued by the manufacturer. These have a limited lifetime warranty. If you are able to provide a receipt, we would replace the unit for 255-k821-T. Our number is 877-319-3757 or email support@hwcares.com
                It’s awesome so easy to replace existing faucet it only...
                It’s awesome so easy to replace existing faucet it only took a few minutes thank you
                by
                • Verified Purchase
                Dont like it.
                Dont do it! Spring is stronger than the hose. Flow is not 1.8 gallons per minute. Yes I checked the flow of the supply hoses. Nozzle is very low quality.
                by
                  Defective waste of time effort and plummer fees...
                  Defective waste of time effort and plummer fees
                  by
                  Response from Tosca ExpertApr 28, 2022
                  Hello HomeDepotCustomer, Tosca would love to make this right by offering a replacement through the warranty. We can contacted by phone 877-319-3757 or by email support@hwcares.com. Thank you.
                  • Verified Purchase
                  Looks Great! Good quality!
                  Just received and installed it...not a lot of usage yet. It fit our sink well and so far works as expected. Looks great! Good quality.
                  by
                  • Verified Purchase
                  • Recommended
                  The stem that holds the hose to the base will...
                  The stem that holds the hose to the base will not stay on. Need to replace. A bit of an inconvenience
                  by
                  Response from Tosca ExpertApr 14, 2022
                  Hello Michael, Tosca would love to make this right by offering replacement parts through the warranty. Please send us an email to support@hwcares.com or call us at 877-319-3757.
                  • Verified Purchase
                  Works good, fits good, looks good. We're happy....
                  Works good, fits good, looks good. We're happy.
                  by
                  • Verified Purchase
                  There part of it not working. Plumber had to shopping...
                  There part of it not working. Plumber had to shopping for extra parts to make I work . For a 200 dollars commercial faucet it is poor quality.
                  by
                  • Verified Purchase
                  I should have read the reviews on this item before...
                  I should have read the reviews on this item before purchasing after we had it set up everything was how it was supposed to be then we turned the water it literally squirted water from everywhere! Our entire kitchen was soaked I returned this item the same day
                  by
                  • Verified Purchase
                  Extremely disappointed. The nozzle doesn’t work....
                  Extremely disappointed. The nozzle doesn’t work.
                  by
                  • Verified Purchase
                  This item arrived defective
                  Buyer beware! When I received this product in the mail, somebody/thing in assembly over-torqued the mounting screw on the hot water end, stripping the threading in the main faucet body. It was a piece of cake to install, followed by aggravating troubleshooting that would have been prevented had they shipped the product according to their instruction manual. I am wondering if I received a return/refurbished piece that they overlooked. Hopefully. Otherwise, if this is happening due to miscalibrated automation, one would expect a bunch of these to be out on the market having the same defect. My advice: Install it right away and confirm there are no leaks. Otherwise, you're stuck with a lemon of a product. I've reached out to the manufacturer in hopes of resolving this matter.
                  by
                  Response from Tosca ExpertMar 23, 2022
                  Hello kthblmld, Tosca would love the opportunity to make this right by replacing the unit through the warranty. We can reached through email support@hwcares.com or by phone 877-319-3757. Thank you and have a great day.
                    by
                    • Verified Purchase
                    by
                    • Verified Purchase
                    by
                      by
                        terrible faucet
                        For the second time since I bought this faucet, it is leaking. when I turn the water on, it starts spraying out of the hose. I want a replacement that will not leak within a year. I do not recommend this faucet at all.
                        by
                        Response from Tosca ExpertNov 15, 2021
                        Hello LTyler, thank you for your feedback and review. Homewerks would love the opportunity to make this right by sending out a replacement hose through the warranty. Please do not hesitate to reach out by phone 877-319-3757 or by email: support@hwcares.com. Thank you.
                          Nozzle does not work
                          Leaks and has poor pressure- took off the nozzle To check and water pressure is excellent…
                          by
                          Response from Tosca ExpertNov 11, 2021
                          Hello IvanaRefund, thank you for submitting your review. Homewerks would love the opportunity to make this right by sending a replacement nozzle under the warranty for you. We can be reached by phone 877-319-3757 or by email: support@hwcares.com.
                            by
                              I needed this faucet for a mudroom makeover. I was...
                              I needed this faucet for a mudroom makeover. I was installed in our new dog washing tub, and it works great. I wish it didn't have the water saver feature, as I was hoping for a more powerful spray, but it does the job.
                              by
                                Defective sprayhead. Returned it...
                                Defective sprayhead. Returned it
                                by
                                Response from Tosca ExpertAug 27, 2021
                                Hello C Hughes, we are sorry to hear about the spray head not working properly. We would have loved to make this right with a warranty replacement spray head. Thank you for the feedback.
                                  by
                                    So far the Tosca 2-Handle Wall-Mount Pull has met my...
                                    So far the Tosca 2-Handle Wall-Mount Pull has met my expectations?
                                    by
                                    • Verified Purchase
                                    1 found this review helpful
                                    Showing 1-30 of 114 reviews

                                    Frequently Bought Together

                                    +
                                    +
                                    Price:
                                    $144.00

                                    Compare Similar Items

                                    current item

                                    Finish Family

                                    Polished Chrome

                                    Brushed Nickel

                                    Brushed Nickel

                                    Brushed Gold

                                    Faucet Hole Fit

                                    2

                                    2

                                    2

                                    2

                                    Sensor Activation

                                    No Sensor

                                    No Sensor

                                    No Sensor

                                    No Sensor

                                    Features

                                    Pull Out Spray Wand

                                    Advanced Spray, Gooseneck

                                    Gooseneck, Spot Resistant

                                    Pull Out Spray Wand, Spot Resistant

                                    Deckplate Included

                                    Deckplate Not Required

                                    Deckplate Not Required

                                    Deckplate Not Included

                                    Deckplate Not Included