Customer Reviews for Toshiba 7,000 BTU Portable Air Conditioner Cools 300 Sq. Ft. with Dehumidifier and Remote Control in White
- Perfect for a small or 300 sq. ft. room
- 3-in-1 comfort - cools, dehumidifies and ventilates
- Light and mobile with 4 wheels for easy mobility
Customer Reviews
May 23, 2021
P1 Error
Purchased less than a year ago and it has been stored properly since October of last year. Now, I install it and every couple of hours I have the P1 error. This error never occurred last year for the whole season.
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Response from toshibapwrApr 21, 2022
Hello Miriam, thank you for reviewing the Toshiba 10,000 BTU Portable Air Conditioner RAC-PD1011CRU. We are sorry to hear that your air conditioner is displaying a P1 error. We would like to help you with this, please contact us today at ToshibaCustomerCare@hartehanks.com and reference case number 111274947. (BBB A+ Accredited Business)
May 23, 2021
P1 Error again and again
P1 error again again after I installed this morning every 1-2 hrs. I purchased this unit less than a year ago. It has been properly stored since October of last year. I never had this error the whole season it was used.
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Response from toshibapwrApr 21, 2022
Hello Miriam, thank you for reviewing the Toshiba 10,000 BTU Portable Air Conditioner RAC-PD1011CRU. We are sorry to hear that your air conditioner is displaying a P1 error. We would like to help you with this, please contact us today at ToshibaCustomerCare@hartehanks.com and reference case number 111274947. (BBB A+ Accredited Business)
May 19, 2021
Constant P1 errors, have to drain every couple of hours
Bought this for an attic bedroom. It worked great last summer. Son drained it and stored it for the winter. We just set it up this week, and it has constant P1 errors. We drain it; it runs for an hour or two, and then another P1 error and it needs to be drained. I've never had an air conditioner (or any other appliance) break down with only one season of use. My son said, "Mom, you got a lemon." I'm disabled & on a fixed income; I can't afford to repair or replace appliances every year.
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Response from toshibapwrApr 21, 2022
Hello there, thank you for taking the time to review the Toshiba 10,000 BTU Portable Air Conditioner RAC-PD1011CRU. We are sorry to hear that your unit is not working properly and is displaying P1 errors. We would like to make this right for you, please contact us today at 800-842-1289 and reference case number 111272227. (BBB A+ Accredited Business)
May 4, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamMay 5, 2021
Hi HomeDepotCustomer. We appreciate you taking the time to review the Toshiba 10,000 BTU Portable A/C RAC-PD1012CRRU. It makes our day to hear that you're enjoying the features and functions of your new air conditioner! Have a great day! Toshiba Customer Care. (BBB A+ Accredited Business)
Apr 9, 2021
Too Much Water All of a Sudden
Purchased this AC last summer when the ac when out in our house. Put it in our bedroom and liked it so much we kept using at night when we slept. Obviously, we did not use it over the winter months and just turned it back on recently again. Not sure what happened, but it kept turning off every hour or so because the water needed to be drained. When we used it last year, I only had to drain it once a week or so. Now, its every couple of hours. Ridiculous!
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Response from Toshiba Lifestyle TeamApr 12, 2021
Hello SeanC. Thank you for sharing your review of the Toshiba 10,000 BTU Portable Air Conditioner with Dehumidifier RAC-PD1012CRRU. We are sorry that your A/C is not draining as you expect and we can help! To troubleshoot, make sure that your unit's exhaust hose and filter are clean and free of dust and debris. Then double-check that drain hoses are clear and securely attached. If you need additional help, reach out to us at 800-842-1289 and reference case number 111250498. Toshiba Customer Care. (BBB A+ Accredited Business)
Dec 16, 2020
THE PRODUCT IS GREAT. WE SENT IN THE REGISTRATION THAT...
THE PRODUCT IS GREAT. WE SENT IN THE REGISTRATION THAT WAS PROVIDED FOR THIS PRODUCT, ONLY TO HAVE IT COME BACK??
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Response from Toshiba Lifestyle TeamDec 18, 2020
Hello HomeDepotCustomer. Thank you for posting your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit's performance. In regards to registering the unit, kindly give us a call at 855-204-5313 and reference case number 111202240. -Toshiba Customer Care. BBB A+ Accredited Business
Nov 14, 2020
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Nov 14, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamNov 17, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Nov 14, 2020
It’s really loud compared to other brands. Plus the swing...
It’s really loud compared to other brands. Plus the swing cover it’s very Fragile, the gear that controls the swing also very easy to out of track, you need use flat screw driver to push back where it belongs to so swing can works the right angle.
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Response from Toshiba Lifestyle TeamJan 13, 2021
Dear Roger: Thank you for posting your review of the Toshiba RAC-PD1212CRRU 12000 BTU 115V Portable Air Conditioner with Dehumidifier. We are sorry to hear that your A/C+Dehumidifier did not exceed your expectations! We look forward to helping resolve these concerns with you. Please call us today at 800-842-1289 and reference case # 111212897. (BBB A+ Accredited Business)
Nov 13, 2020
The water tray had to be emptied every 15 min...
The water tray had to be emptied every 15 min to work. Then it’s very hard to empty as the plug is 1/2 inch off the ground and does not drain well.
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Response from Toshiba Lifestyle TeamNov 14, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're sorry to hear that you're less than satisfied with your unit. To better understand the situation, kindly give us a call at 855-204-5313 and reference case number 111187637. -Toshiba Customer Care. (BBB A+ Accredited Business)
Nov 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamNov 11, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 8,000 BTU (6,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 28, 2020
Does cool my room down, but I have a very...
Does cool my room down, but I have a very small room and it didn't cool this space as much as I expected it to.
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Response from Toshiba Lifestyle TeamOct 28, 2020
Hello 811.
Thank you for contacting Toshiba Customer Care and for your review of the 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're happy to hear that you enjoy its performance.
Toshiba Customer Care.
BBB A+ Accredited Business
Thank you for contacting Toshiba Customer Care and for your review of the 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're happy to hear that you enjoy its performance.
Toshiba Customer Care.
BBB A+ Accredited Business
Oct 24, 2020
The unit you delivered to me had been used and...
The unit you delivered to me had been used and repackaged. Terrible
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Response from Toshiba Lifestyle TeamOct 26, 2020
Hello BSarsh. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're sorry to hear that you're less than satisfied with your unit. To better understand the situation, kindly give us a call at 855-204-5313 and reference case number 111178804. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 24, 2020
Took forever to get to pick up. By the...
Took forever to get to pick up. By the time it was picked , there was no need for it
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Response from Toshiba Lifestyle TeamOct 26, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 8,000 BTU (6,000 BTU, DOE) 115-Volt Portable AC. We're sorry to hear that there was a delay in the pickup time for the unit. To better understand the situation, kindly give us a call at 855-204-5313 and reference case number 111178789. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 24, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamOct 24, 2020
Hello HomeDepotCustomer.
Thank you for contacting Toshiba Customer Care and for your review of the 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're happy to hear that you enjoy its performance.
Toshiba Customer Care.
BBB A+ Accredited Business
Thank you for contacting Toshiba Customer Care and for your review of the 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're happy to hear that you enjoy its performance.
Toshiba Customer Care.
BBB A+ Accredited Business
Oct 24, 2020
It is a good air conditioner, but it is heavy....
It is a good air conditioner, but it is heavy. I had difficulty moving up and down stairs so I downgraded to a lighter unit. I would recommend though. It did a good job. The remote was nice.
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Response from Toshiba Lifestyle TeamOct 24, 2020
Hello HomeDepotCustomer.
Thank you for contacting Toshiba Customer Care and for your review of the 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're happy to hear that you enjoy its performance.
Toshiba Customer Care.
BBB A+ Accredited Business
Thank you for contacting Toshiba Customer Care and for your review of the 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're happy to hear that you enjoy its performance.
Toshiba Customer Care.
BBB A+ Accredited Business
Oct 15, 2020
Worked great at first
I bought this unit in April and it worked great for a few months. Today the P1 error code has been coming on frequently. I'll drain the unit and 30 min later it appears again. Such a pain! I've cleaned the filters (bc I read that dirty filters could the issue) but it keeps happening. So frustrated since these next couple of days are going to be scorcher and we have two small kids. I may have to bite the bullet and get a new one tomorrow, different brand of course.
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Response from toshibapwrApr 21, 2022
Hello CRJ.
Thank you for contacting Toshiba Customer Care and for your review of the 300 Sq. Ft., 10,000 BTU, 7,000 SACC 115-Volt Portable Air Conditioner and Dehumidifier. We're sorry to hear about the P1 error issue you faced. Kindly contact us at 866-646-4332 and provide the case number 111175393.
We look forward to hearing from you.
Toshiba Customer Care.
BBB A+ Accredited Business
Oct 15, 2020
Worked fine for a few months but now
I consistently get...
Worked fine for a few months but now
I consistently get a P1 error code even after draining. The unit will work for about 30 minutes until the next P1 code. I’ve cleaned the filters and don’t know know what to do at this point. I’ll be calling customer service tomorrow since the unit is still under warranty.
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Response from Toshiba Lifestyle TeamOct 15, 2020
Hello HomeDepotCustomer.
Thank you for contacting Toshiba Customer Care and for your review of the Toshiba 10,000 BTU (7,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're sorry to hear about the P1 error code on the unit. Kindly contact us at (855) 204-5313 and provide the case number 111174662.
We look forward to hearing from you.
Toshiba Customer Care.
BBB A+ Accredited Business
Thank you for contacting Toshiba Customer Care and for your review of the Toshiba 10,000 BTU (7,000 BTU, DOE) 115-Volt Portable AC with Dehumidifier Function. We're sorry to hear about the P1 error code on the unit. Kindly contact us at (855) 204-5313 and provide the case number 111174662.
We look forward to hearing from you.
Toshiba Customer Care.
BBB A+ Accredited Business
Oct 11, 2020
Works great but is super loud...
Works great but is super loud
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Response from Toshiba Lifestyle TeamOct 12, 2020
Hello Tami. Thank you for taking the time to post your review of the Toshiba Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit's performance. In regards to the unit's sound level. To better understand the situation, we kindly ask that you give us a call at 855-204-5313 and reference case number 111172549. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 9, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamOct 9, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit's cooling performance. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
I received the AC without a slider. I call the...
I received the AC without a slider. I call the store and online site but they asked me to call the manufacturer. But it’s out of stock.
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Response from Toshiba Lifestyle TeamOct 9, 2020
Hello Rainmaker. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're sorry to hear that you received your unit with the sliders missing. For us to better assist, kindly give us a call at 855-204-5313 and reference case number 111171815. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
great product really like it...
great product really like it
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Response from Toshiba Lifestyle TeamOct 8, 2020
Hello DAVID. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamOct 8, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Toshiba Lifestyle TeamOct 8, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Toshiba Lifestyle TeamOct 8, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Toshiba Lifestyle TeamOct 9, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your units performance. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 8, 2020
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Oct 8, 2020
Works great,quiet and an easy install .
Works great,quiet and an easy install .
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Response from Toshiba Lifestyle TeamOct 8, 2020
Hello Skippy. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 7, 2020
Gets cold very quickly but I did not notice a reduction of noise when I went from high to low. Th...
Gets cold very quickly but I did not notice a reduction of noise when I went from high to low.
The unit shudders a little bit when it is turning off. Easy to install, good space saver. The 12,000 BTU is the best difference and I do recommend that. I have an LG with 8,000 BTU and I feel the LG is a sturdier unit but also a bit noiser. I think most of them are loud. Have not had it more than 3 months so we will see.
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Response from Toshiba Lifestyle TeamOct 8, 2020
Hello Becky. Thank you for taking the time to post your review of the Toshiba 12,000 BTU (8,000 BTU, DOE) 115-Volt Portable AC. We're sorry to hear that your unit is shuddering. To better understand the situation, we kindly ask that you give us a call at 855-204-5313 and reference case number 111171300. -Toshiba Customer Care. (BBB A+ Accredited Business)
Oct 7, 2020
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