Hello. Thank you for posting your review of the Toshiba 6,000 BTU 115-Volt Touch Control Window Air Conditioner. We're sorry that you experienced an issue with your air conditioner. However, we are happy to know that you were able to return the unit without any hassle. If you have any questions, feel free to contact us at 855-204-5313 and we will gladly assist you.-Toshiba Customer Care