You clearly did not receive a Toter "Bear Tough" two-wheel cart. As described and pictured on this page, Toter Bear Tough carts feature a steel-reinforced rim and a double-walled lid, as well as 1/4-inch steel U-bolt hinges and a locking mechanism for the lid. Our bear carts have a bottom wear strip and rugged wheels. All Toter two-wheel cart bodies are a single-piece design (i.e., no seams that can separate or be ripped apart) thanks to a technology Toter pioneered called "Advanced Rotational Molding." This also allows the use of a flexible material (MDPE) that is highly impact resistant. We're sorry you did not receive the correct product. If you'd like to discuss this directly with Toter customer service, please call (800) 424-0422 and select option "2" for retail customers.