Customer Reviews for Trex Transcend 1 in. x 6 in. x 1 ft. Lava Rock Composite Deck Board Sample - Red

Hello, and thank you for considering Trex decking. The samples should have a sticker on the side of it with the board line and color name. Kindly, Elisabeth-Trex Customer Care

Hello, and thank you for choosing Trex. We apologize for any inconvenience caused if a board was not labeled, however it would be out of the ordinary for multiple boards to come this way so please be sure to check out the end of the board as there should be a clear sticker labeling each board listing the deck line name, and the specific color name. I hope this helps and if not please contact our customer care team at 1-800-289-8739 as we can send out replacements if needed. Thanks, Tori - Trex Customer Care Team

Hello, and thank you for considering Trex decking. We appreciate your consideration and hope to serve you in the future. Kindly, Elisabeth-Trex Customer Care

Hello Michael, and thank you for choosing Trex decking. We are so happy that you were able to choose the right color for your home using the samples. We look forward to serving you again. Kindly, Elisabeth-Trex Customer Care

Hello Shari, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love the product ansd the color is the best thing we could hope for. We hope you enjoy your brand new, low maintenance, high performance Trex deck for many years to come! Thanks, Tori - Trex Customer Care Team

Hello and thank you for considering Trex materials. We are sorry the sample didn't exceed your expectation. We appreciate your honest review. Kindly, Elisabeth-Trex Customer Care

Hello, and thank you for choosing Trex decking! We appreciate your business and the time you took to post this great review. Kindly, Elisabeth-Trex Customer Care

Hello, and thank you for choosing Trex. We appreciate you taking the time to leave us a review, and we hope you enjoy your brand new, low maintenance, high performance Trex deck for many more years to come! Thanks, Tori - Trex Customer Care Team

Hello Roy, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, Tori - Trex Customer Care Team

Hi Vic, thank you for taking the time to leave us a review. Our Tiki Torch Transcend boards can be special ordered through most Home Depots. If you need any assistance or if you have any additional questions, please feel free to give us a call 1-800-289-8739. Thank you, Becca, Trex Customer Care Team

Hi Sammy, Thank you for your interest in our products and we are happy to hear that you love it. We hope you enjoy your new deck for decades to come! Kindly, Elisabeth-Trex Customer Care

Hello, We’re sorry to hear the product didn’t come as expected. When Trex transitioned from early generation decking to new generation decking the Trex deck board advanced by now offering a three-sided, high performance outer shell that was developed for increased performance with the same durable composite core. The new generation decking lines with the colored outer shell now offer superior fade and stain resistance with our 25 year Limited Residential fade/stain warranty. Stain and fade performance is needed only on the top surface of a deck board; the sides have been fully encapsulated purely for aesthetic reasons, and then the board ends and underside remain uncapped for drainage and airflow. For aesthetic reasons you can paint or stain the board ends with any paint or stain designed for wood, however it is not necessary. Hope this helps! Thanks, Tori - Trex Customer Care Team

Hello, and thank you for choosing Trex! We appreciate you taking the time to share your feedback with us. Hearing that you love our products is the best thing we could hope for. We hope you enjoy your high performance, low maintenance Trex decking for many more years to come! Thanks, Tori - Trex Customer Care Team

Hello Annie, On behalf of all of us at Trex I would like to thank you for sharing this great review. We are thrilled to hear that you love the product, and we hope you and your family enjoy it for many more years to come! Thanks, Tori - Trex Customer Care Team

Hello Dana, and thank you for your review and feedback! We are thrilled to hear that you are considering Trex. Our Transcend Tropical collection offers the beauty of real tropical exotic hardwoods with a realistic wood grain embossing pattern. Transcend is our premium deck line which offers the highest level of scratch resistance, paired with enhanced aesthetics. If you have any questions throughout your upcoming project feel free to contact our customer care team at 1-800-289-8739, or you can also contact your local Home Depot store at the lumber desk. Thanks, Tori - Trex Customer Care Team

Hello Kevin, and thank you for your lovely review. We are pleased to hear that you love the product and hope it helped you select your favorite decking color! Thanks, Tori - Trex Customer Care Team

Hello Kevin, and thank you for your lovely review. We are pleased to hear that you love the product and hope it helped you select your favorite decking color! Thanks, Tori - Trex Customer Care Team

Hello Kevin, and thank you for your lovely review. We are pleased to hear that you love the product and hope it helped you select your favorite decking color! Thanks, Tori - Trex Customer Care Team

Foremost thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for! Thanks, - Trex Customer Care Team

Hello Anthony, and thank you for your lovely review! We hope you enjoy your new Trex Transcend deck for many years to come! Thanks Tori - Trex Customer Care Team

Hello, Foremost we'd like to extend our sincerest apologies concerning any issues that you have faced. If you need further assistance with your claim related issue please reach out to our customer care team at 1-800-289-8739. We are open Monday-Friday from 8 am - 6 pm Eastern Standard Time. We look forward to speaking with you! Thanks, Tori -Trex Customer Care Team