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  • This is the worst trimmer I have ever bought....I had it for about two months and the starter coi...
  • April 13, 2019

This is the worst trimmer I have ever bought....I had it for about two months and the starter coil broke so I purchased a starter bit from Troy and now it won’t start up....two starter bit broke just by trying to start it up and it never turn on again

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Silverspider

5 out of 5 people found this helpful
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By: Silverspider
  • This weed eater is GARBAGE!
  • May 12, 2019

Where do I even start with this thing! Terrible design! Terrible price for this garbage! I got to use it about 5 times. The only time it worked ok was the very first time! Every other time it had a problem I had to fix! You will spend more time swearing at it than trimming I guarantee! From the pull start breaking to the carburetor leaking and the gas running out of the tank because it's so poor of quality! I will never purchase another Troy Bilt product!

Ben

3 out of 3 people found this helpful
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By: Ben
  • Made it almost 6 months before the starter would not engage and start the engine.. This is eviden...
  • February 18, 2019

Made it almost 6 months before the starter would not engage and start the engine.. This is evidently a common problem with these trimmers. It did teach me to go ahead and spend the extra money on an Echo or Husqvarna. MTD makes the same quality junk as TTI.. I didn't touch Homelite or the TTI brands knowing they were junk..This is the same junk just from a different company..

Matthew

1 out of 1 people found this helpful
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By: Matthew
  • I had the predecessor to this model TB6040XP for over 8 years of hard use before the clutch final...
  • September 11, 2019
  • Recommended Product

I had the predecessor to this model TB6040XP for over 8 years of hard use before the clutch finally gave out. I replaced it with this model because it was cheaper to buy new rather than have the old one repaired. I wasn't happy that this model doesn't have a manual choke, but it's seems to function fine. A lot of people complain it's heavy and it is, because it's a 4 stroke. I purposely went for a 4 stroke because I hate having to mix gas and oil. It comes with a shoulder strap to take the weight off and it works fine for me. This machine, like my older one is a beast. It mows down everything it comes up against without stalling. I have yet to experience any of the problems other people have complained about on this or the older model. I'm sad it was discontinued because I'll have to switch brands when and if this one becomes unrepairable.

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BigAl

45 to 54, Male
1 out of 1 people found this helpful
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By: BigAl
  • It was alarming to read when picking up the trimmer It said NO returns I had to call technical su...
  • May 14, 2019
  • Verified Purchase & Recommended Product

It was alarming to read when picking up the trimmer It said NO returns I had to call technical support to get the replacement line to load and took 3 calls to get that done Do not expect Home Depot to assist at all since they do not carry the trimmer in the stores around Baltimore, MD. The trimmer works well after getting new line to load and hope it will for many years.

  • DIY

KPfun1

55 to 64, Male
1 out of 1 people found this helpful
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By: KPfun1
  • don't buy it the second time I use it, the pull start broke
  • April 29, 2019

the home you know wont replace it due warranty is whit manufacturer store warranty is only 30 days and ist a headache to get the parts

complaints

1 out of 1 people found this helpful
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By: complaints
  • Craftsman, MTD and Troy-Bilt are all the same company and provide NO WARRANTY coverage. So I boug...
  • May 21, 2019

Craftsman, MTD and Troy-Bilt are all the same company and provide NO WARRANTY coverage. So I bought a new Troy-Bilt Mower $1400 and a new Troy-Bilt trimmer $180 everything worked ok to begin with. I noticed the trimmer missing and sputtering and realized one of the bolts that held the Carb and Isolator on was all the way out and only because it was so long had it not fallen out in the yard. Turns out the screw was over tightened at the factory and tore the threads out of the short block...(ie unit needs to be replace). I called three different Service dealers in my area to get warranty coverage and was told if they didn't sell it they won't service it. I then called Troy-Bilt to ask for other places to take it to be repaired/replaced. Georgia @ Troy-Bilt told me their agreement is the dealer/service provider has the right to refuse repair to anyone that doesn't purchase from them and don't have to perform warranty work even though it is still under warranty. Long story short, I will never buy another piece of equipment from Troy-Bilt and recommend you stay away because if you have even one issue you're on your own. The warranty is completely useless if no one will service it. Now I will have to either trash it or drive 50 minutes to someone who will service it and this is with 4 closer SO CALLED service dealers who refused to work on it even though they sell and service the ones they sell. Imagine moving and every car dealer where you live saying no and you have to return the car to the one dealer it bought it from to get your engine replaced, that's what this is.

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Tom

3 out of 4 people found this helpful
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By: Tom
  • I received this as a Christmas gift and despite having snow on the ground wanted to test it out. ...
  • January 23, 2019

I received this as a Christmas gift and despite having snow on the ground wanted to test it out. It fired up right away and ran well. For proper storage until spring I drained the gas and used the drill power starter to start it again to run the gas out and the starter broke. Not wanting an identical item replacement I returned it and HD would not give me a gift card for full value so I could pick a different brand trimmer out. They deducted for the coupon used and returned most of the rest to the card holder. I ended up with a small gift card.

rich

1 out of 2 people found this helpful
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By: rich
  • Compared to other string trimmer's, I would highly recommend this product. Easy to use roght out ...
  • July 09, 2019
  • Verified Purchase & Recommended Product

Compared to other string trimmer's, I would highly recommend this product. Easy to use roght out of the box. Quieter than expected. With plent of power.

Jenks101

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By: Jenks101
  • Very durable and easy to use. I love that it...
  • November 07, 2019

Very durable and easy to use. I love that it has jumpstart capabilities

HomeDepotCustomer

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By: HomeDepotCustomer