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Customer Images (7)
  • I'm usually not the kind of person who writes reviews, but I'm extremely frustrated about the exp...
  • August 26, 2018
  • Recommended Product

I'm usually not the kind of person who writes reviews, but I'm extremely frustrated about the experience that I had buying a Tuff Shed through Home Depot. First off, let me start off by saying that I'm a certified automotive technician and do carpentry/handy man type work on my spare time, so trust me when I tell you that I know what quality workmanship and attention to detail looks like. My problems were mainly with the builders, but I also had a small issue in the beginning with Home Depot and Tuff Shed. So, my wife and I went in to Home Depot knowing exactly what we wanted and were quickly taken care of by the customer service desk. We stood there for an hour and had to designed the shed 2 times because the program that they were using wouldn't allow us to pay for the shed. After the representative made a phone call, it turns out that they don't even use that program any more. Eventually, he figured it out, and we paid for the shed (about $3200 after tax). The next day, I get a call from Tuff Shed and the lady on the phone was very nice, but she was asking me all these questions about the specifications of the shed THAT I JUST SPENT AN HOUR DESIGNING AT HOME DEPOT. Why wasn't this information sent to Tuff Shed? Why did I spend an hour in Home Depot, if I was just going to have to do everything again over the phone? Again, the lady that I talked to at Tuff Shed was very nice and helpful, but it was annoying. The installation was outsourced, which is totally fine, and the installers arrived on time. The installers were a father and son team, which was really awesome and they were super nice, but one of the first questions that one of the guys asked me was, “do you mind if we get a little bit of paint on your driveway”? Now, generally speaking, what do you think my, or anyone else’s answer to that question would be? Really? Who wants paint on their driveway? All you have to do is lay down a tarp. It’s that simple. This is a licensed builder, mind you. In this case, I was being extremely lenient with everything because they’re building my shed when it was super hot out and I felt for them so I told them it wasn’t a big deal assuming that it would only be a couple of drops that I could easily clean up. Well, that wasn’t the case. There’s a pretty decent size paint spot on my driveway now and the best part is, they didn’t even try to clean it up. They just left it there to dry. I also found a paint spot on my recycle bin, which wasn't there before and it's the main color of my shed. After periodically inspecting the shed over the next couple of days, I came across a couple of other things that I wasn't happy with. First, one of the roof panels is only being held on by what looks like 1 or 2 nails because they missed the joist 4 times when they were nailing it down. So, now, theres 4 nails just sticking through the roof. This is a result of the installers not taking their time to properly measure to the center of the joist and ensuring that each nail was properly installed. Lastly, there is black and green mold on one of the horizontal 2x4s that run across the length of the floor to support the wall studs. This was not the installers fault, but it was a huge lack of quality control on Tuff Shed's part. A couple days after the install, the same lady from Tuff Shed called me and asked me how everything went. I explained the paint situation to her since thats what I was most upset about. She said that she would report it to one of her managers and that I might be receiving another call, but I still have not heard anything. Overall, I will say that I am happy with the shed and you can definitely tell the difference in quality between a Tuff Shed and other lesser priced sheds, but as someone who really values customer service, workmanship, and attention to detail, I was very disappointed.

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azdieseltech

10 out of 10 people found this helpful
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By: azdieseltech
  • Tahoe
  • July 19, 2016
  • Verified Purchase & Recommended Product

We love our new Tahoe building! Looks great and very strong structure. We have plans for the interior but are waiting for the vents to be installed. The installers ere very nice and hard working. Very respectful and they cleaned up when they were done!

Pros Durable, Excellent Quality, Good Size & Weight, High Quality of Material, Looks Great, Looks High End, Nice Design, Sturdy, Vibrant Color, Well Made Cons missing vents

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Grandma4

San Antonio, TX
55 to 64, Female
5 out of 5 people found this helpful
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By: Grandma4
  • Don't get me wrong, I love my new Tuff Shed...
  • September 05, 2019

Don't get me wrong, I love my new Tuff Shed but the installation process caused me to lose 3 days of work. 1st appointment scheduled and I get a call mid-morning that the team/truck delivering my shed broke down. Rescheduled. 2nd appointment, I get a call at 9 a.m. that forklift moving my shed to truck put a hole through one of the walls. 11:30 that same day a crew arrived with my shed and starting bringing it into the backyard. One of the crew pointed out to me that some of the wood was cracked. Turns out they tried to put my shed on the truck on top of a smaller shed for a later install and when they drove off, my shed slid off the truck and only the door wasn't damaged. Crew was told to bring it anyway. Rescheduled. 3rd appointment- crew showed up and were told by Tuff Shed that the shed was already at my house. Took them 2 more hours to drive back to Aurora to pick up shed and bring it to my house. Needless to say, it was not a good experience. Tuff Shed compensated me with a work bench and peg board. Not much for having to take 3 days off work and the headaches it caused.

Lynnorama

4 out of 4 people found this helpful
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By: Lynnorama
  • Beautiful shed
  • December 06, 2016
  • Recommended Product

The installation crew - outstanding! I love the finished product. A great addition to my yard and enough room to store my kids "memories" in boxes.

2 out of 2 people found this helpful
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  • Finish work was sloppy. Window framing was not square. No...
  • February 25, 2020

Finish work was sloppy. Window framing was not square. No caulking around trim. Exterior walls should go down to ground to cover metal foundation. For a shell structure that cost $300 square foot Tuff Shed really misses the mark. Very disappointed!

David

2 out of 2 people found this helpful
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By: David
  • The roofs shingles were not installed properly, there is trim that is bent, and the door does not...
  • August 14, 2019

The roofs shingles were not installed properly, there is trim that is bent, and the door does not close flush. Not to mention working with tough shed is a nightmare. As for Home Depot, their only answer to fix the situation is for me to disassemble the shed, which was assembled for me and have it sent back. Very dissatisfied with ENTIRE process.

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Unhappy1

2 out of 2 people found this helpful
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By: Unhappy1
  • Installers install date within a timely manner. Craftsmanship of the...
  • May 17, 2019

Installers install date within a timely manner. Craftsmanship of the shed was excellent. I will highly recommend to anybody wanting a shed or garage from Tuff Shed.

Chris

1 out of 1 people found this helpful
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By: Chris
  • 5 Star Review
  • July 14, 2017

Rating provided by a verified purchaser

Justin

1 out of 1 people found this helpful
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By: Justin
  • The Tuff Shed was purchased because of the quality of...
  • June 25, 2019

The Tuff Shed was purchased because of the quality of the product. The purchase was made from Home Depot because of the reputation for excellent customer service. Home Depot did not disappoint. The Tuff Shed was installed on time and as promised by a team of professional installers.

HomeDepotCustomer

1 out of 1 people found this helpful
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By: HomeDepotCustomer
  • This was assembled for us which was great - but still waiting for final paint coat to be applied ...
  • January 15, 2019
  • Verified Purchase & Recommended Product

This was assembled for us which was great - but still waiting for final paint coat to be applied (over 2 weeks so far)

Teacup2

1 out of 1 people found this helpful
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By: Teacup2