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Customer Reviews for VIGO Bathroom Sink Pop-Up Drain with Overflow in Matte Gold

Internet #312392642

Model #VG16002MG

Store SKU #1005129103

  • Compatible with standard 1.75 inch sink drain hole
  • Ideal for vanity or undermount bathroom sinks with overflow
  • Includes two rubber seal rings, tailpiece and nut

Customer Reviews

  • 4.1
    out of 249 reviews
  • 68% recommend this product
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Showing 1-30 of 249 reviews
Needed to add plumbers putty to sink rim to stop...
Needed to add plumbers putty to sink rim to stop from leaking
by
Response from VIGO Customer Support TeamFeb 15, 2023
Hi James,

It is unfortunate that you were getting a leak from the pop-up drain which required you to apply plumbers putty. Normally, it is not needed but it also depends on the sink the pop-up drain is being installed on. We would like to know more about the issue and ask that you send an email to jessp@vigoindustries.com. We look forward to hearing from you soon.

Regards,
Vigo Product Support VIGOMarketing
  • Verified Purchase
The seal going onto the bottom of the sink base...
The seal going onto the bottom of the sink base is not sufficient and leaks.. Had to get a different one that was rubber as opposed to the plastic one provided.
by
Response from VIGO Customer Support TeamFeb 15, 2023
Dear Customer,

We are sad to hear of this issue that you had with the pop-up drain. We would like to get a better understanding of this and ask that you send a photo of the part that you left out and replaced to jessp@vigoindustries.com. We truly appreciate you reaching out to us and look forward to hearing from you again soon.

Regards,
Vigo Product Support VIGOMarketing
  • Verified Purchase
An easy install. Works as it should and looks good...
An easy install. Works as it should and looks good too.
by
  • Verified Purchase
The first one I got installed easily. The second one...
The first one I got installed easily. The second one would not stop leaking until I caulked all the joints with silicone and plumbers putty on drain part.
by
Response from VIGO Customer Support TeamFeb 9, 2023
Hi Walt,

We are sorry that you had such a difficult time installing the second pop-up drain. If it leaks again, we ask that you send a short video showing where the leak is coming from to jessp@vigoindustries.com so we can determine how to fix it. Please provide the model number, your full name, phone number, physical shipping address and a short description of the problem.
in your email.

Regards,
Vigo Product Support VIGOMarketing
  • Verified Purchase
This pop up drain (infact I have two) is beautiful...
This pop up drain (infact I have two) is beautiful and it works much better than those pop up drain that operate as part of the faucet.
by
  • Verified Purchase
Poorly designed
As others have mentioned, this thing is really badly designed. The silicone seal attempts to seal against the threads, so it leaks through immediately. We had to slather it in silicone for it to seal. Water doesn't drain off the top of the pop up plug so it dries and corrodes the plug. We've had ours installed for less than a month and it already looks like this.
by
Response from VIGO Customer Support TeamJan 30, 2023
Hi Sean,

We apologize for the inconvenience the pop-up drain has caused you. Unfortunately, we cannot view the image/s you have shared. Kindly send those photos to jessp@vigoindustries.com so we can determine the best course for a resolution. Please include the model number, your full name, phone number, physical shipping address and a short description of the problem in your email. Thank you!

Warm Regards,
Vigo Product Support VIGOMarketing
    logo?
    The VIGO logo is righy on the pop up. I dont wanna look at Vigo every time i use the sink. Ruins the design completely.
    by
    Response from VIGO Customer Support TeamDec 30, 2022
    Dear Customer,

    We are sorry that you do not like our logo on the top of our pop-up drain assembly and you were unable to see photos on our site and the retailer's site showing that our logo is on the top. If you are unhappy with the look of our drain, we suggest to reach out to the retailer to return the product.

    Warm regards,
    Vigo Product Support VIGOMarketing
      by
      • Verified Purchase
      by
      • Verified Purchase
      Looks nice…for a bit
      Initially I really liked the product. I’ve been redoing all of our bathrooms and out of the box this was the sharpest looking drain I’ve purchased. Within a few weeks, however, it started to develop spotting even though this sink is rarely used. I thought it was simply water spotting but on closer inspection I saw the finish was already coming off in spots. I followed the care instructions that came with the product. This shouldn’t happen so quickly. Very disappointing.
      by
      Response from VIGO Customer Support TeamDec 8, 2022
      Hi Mike,

      We are sorry for these finish issues you are having with your pop-up drain. We would like to see exactly what you are seeing so that we can help resolve these issues Please send pictures of the affected parts of the drain to jessp@vigoindustries.com along with your full name, phone number, physical shipping address and a short description of the problem.

      Warm Regards,
      Vigo Product Support VIGOMarketing
        • Recommended
        Easy to install and works good....
        Easy to install and works good.
        by
        Response from VIGO Customer Support TeamDec 22, 2022
        Dear Customer,

        Thank you for the 4 star rating of our bathroom sink pop-up drain with overflow. We are glad that you are happy with our product and we are sure that it will provide many years of great service.

        Warm Regards,
        Vigo Product Support VIGOMarketing
        • Verified Purchase
        Poor design is difficult to install. Gasket for bottom side...
        Poor design is difficult to install. Gasket for bottom side of sink wasn’t able to make a swap against the threads of the drain assembly so the drain had small leaks. Drain assembly from a competitor was easier to install and leakproof at despite half the price.
        by
        Response from VIGO Customer Support TeamNov 25, 2022
        Hi Eric,

        We're sorry you had a hard time with installation. We would like to understand the issue a little better and urge you to send an email to jessp@vigoindustries.com. In your email, please provide the model number, your full name and phone number and attach a short video showing where the leak is coming from. Thank you very much!

        Warm Regards,
        Vigo Product Support VIGOMarketing
        • Verified Purchase
        This is just lovely and matches with the VIGO PALOMA...
        This is just lovely and matches with the VIGO PALOMA black faucet. No extra parts to fuss with and break...simple design....and feels hefty and high quality.
        by
        Response from VIGO Customer Support TeamOct 26, 2022
        Hi Kathleen,

        We truly appreciate you taking the time to write a review for our bathroom sink pop-up drain with overflow hole. We are glad that installation went easily. With solid brass construction, we are confident that you will enjoy your pop-up drain for many years without issue.

        Warm Regards,
        Jess, Vigo Product Support VIGOMarketing
        • Verified Purchase
        I purchased 2 for my bathrooms. Both leaked in...
        I purchased 2 for my bathrooms. Both leaked in the same spot just below the top of the threads. Had to use silicon to stop the leaks.
        by
        Response from VIGO Customer Support TeamSep 26, 2022
        Dear Customer,

        We apologize for the inconvenience of having to use silicone caulking to resolve the leak from the pop-up drain assemblies. Our bathroom sink pop-up drain with overflow hole was designed to fit many different types of sinks and so silicone caulking may be needed for some.

        Thank you for your review and rating. We will continue to work on making our product better.

        Warm Regards,
        Jess, Vigo Product Support VIGOMarketing
        • Verified Purchase
        Contractor had to come back twice because it leaked...
        Contractor had to come back twice because it leaked
        by
        Response from VIGO Customer Support TeamSep 19, 2022
        Hello HomeDepotCustomer,

        Thank you for taking the time to leave feedback. We are sorry to hear that there was a problem with a leak on the pop-up drain. Is there anything that we can do to help? if there is, please email sf@vigoindustries.com, we would be glad to assist you with the resolution.

        Best regards,
        Vigo Product Support VIGOMarketing
        • Verified Purchase
        by
        • Verified Purchase
        Quality
        I have to say I ordered this in gold and it’s beautiful! The quality by today’s standards is rather impressive. I would not hesitate to order again! Works as supposed to.
        by
        Response from VIGO Customer Support TeamAug 29, 2022
        Hi Pk64! We are glad that you are happy with your purchase of our bathroom pop-up drain assembly. We take pride in the quality of all our products no matter how simple or small. We thank you for choosing Vigo and for sharing your thoughts and feelings with everyone. Warm regards. - Jess, Vigo Product Support VIGOMarketing
        • Verified Purchase
        • Recommended
        by
        • Verified Purchase
        Straight forward installation instructions and great look!...
        Straight forward installation instructions and great look!
        by
        Response from VIGO Customer Support TeamAug 12, 2022
        RICHARD, thank you for your review. We are so glad that you installed the Vigo Sink Pop-Up Drain with ease and that it's appearance is pleasing. We couldn't ask for more!

        Best regards,
        Sally-Ann
        Product Support VIGOMarketing
        • Verified Purchase
        by
        • Verified Purchase
        BEWARE -"VIGO" IS ETCHED ON TOP OF THE STOPPER
        I purchased this and it looks great until I noticed that it says VIGO etched onto the top of the part you push down to fill up the bowl with water. So unless you want to look at the name VIGO every time you wash your hands, this is not for you. Its etched in and can not be removed. It can barely be seen in any of their product pics. Deal breaker, waste of my time. You have been warned. I gave 1 star as it required me to choose something.
        by
        Response from VIGO Customer Support TeamAug 8, 2022
        Hello DontAdvertiseYourName,

        Thank you for taking the time to provide your feedback on the sink pop-up drain. We are sorry for your disappointment and we will certainly pass your feedback onto our design team for review.

        Best regards,
        Sally-Ann
        Product Support VIGOMarketing
          Leaky
          I ordered 2 of these. Both leaked in the same spot
          by
          Response from VIGO Customer Support TeamAug 9, 2022
          Hi katt,

          Thank you for taking the time to report your experience. We are sorry to hear that you have had issues with leaking of the bathroom sink pop-up drains. We would like to understand the issue better. Please would you email a short video of the leaking for our review? sf@vigoindustries.com

          Best regards,
          Sally-Ann
          Product Support VIGOMarketing
            Ordered this online and received it quickly. It was put...
            Ordered this online and received it quickly. It was put in without any issues and looks great in our new bathroom.
            by
            • Verified Purchase
            Not needed, returned it...
            Not needed, returned it
            by
            Response from VIGO Customer Support TeamJul 13, 2022
            I apologize that you no longer require the need for the bathroom sink pop up drain. If we can assist you in the future, please do not hesitate to contact us. Stay well. VIGOMarketing
            • Verified Purchase
            So far no leaks
            Used teflon tape on threads (three rounds at each level) until the brass nut meets the tube and tightened nut using a wrench (hand tight left a leak). Did not use any caulk or plumbers putty. After that no leaks. Its been a week... we shall see if it holds. First time DYIer first time installing sink drain.
            by
            Response from VIGO Customer Support TeamJul 5, 2022
            Thank you Daisy so much for taking the time to leave us a 5 star rating on your VIGO Bathroom Pop Up Drain! - it's much appreciated! VIGOMarketing
              • Recommended
              2 found this review helpful
              Love this, nice look and love that you just push...
              Love this, nice look and love that you just push to close and open
              by
              Response from VIGO Customer Support TeamJun 30, 2022
              Thank you so much Amer for this 5-star review on your new VIGO Bathroom Sink Pop Up Drain. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime VIGOMarketing
              • Verified Purchase
              Beware installation instructions are not clear!
              I love the functionality of the pop up drain. I bought this to replace plastic drain that came with my new faucet. The only issue is installation instructions are not clear causing the pop up logo “Vigo” facing the wrong direction. My advise “mock” it before installing! Place drain without adhesive you plan to use, screw top where pop up should be facing. Hold the drain underneath basin and unscrew pop up. Place a mark where drain needs to be facing. Remove drain, apply adhesive and install.
              by
              Response from VIGO Customer Support TeamJun 27, 2022
              Good morning Lourdes,
              We apologize for the inconvenience with the installation of the pop up drain, but we are happy to hear it is functioning in your bathroom!
              We appreciate your feedback. Please reach out with further questions! VIGOMarketing
                • Recommended
                Pipe was not long enough for our need- vessel sink...
                Pipe was not long enough for our need- vessel sink on top of granite. The top rim cracked.
                by
                Response from VIGO Customer Support TeamJun 13, 2022
                Hi Susie,
                Thank you for your feedback on your VIGO Bathroom Sink Pop Up Drain. I do apologize it did not work out for your needs. If we can assist you in the future, please do not hesitate to contact us directly. VIGOMarketing
                • Verified Purchase
                Loved it, matched with my bath hardware....
                Loved it, matched with my bath hardware.
                by
                Response from VIGO Customer Support TeamJun 7, 2022
                Hi ANJU
                Thank you so much for contacting VIGO Industries and for your review on the VIGO Bathroom Sink Pop Up Drain! We are happy to hear that this product met your expectations.
                Please reach out with further questions! Barbara VIGO Industries VIGOMarketing
                • Verified Purchase
                by
                • Verified Purchase
                Showing 1-30 of 249 reviews