#1 Home Improvement Retailer

Customer Reviews for VIGO Gramercy Single Handle Pull-Down Spout Kitchen Faucet in Matte Black

Internet #205797673

Model #VG02008MB

Store SKU #1001225499

  • High-pressure spout mode for optimal water flow
  • 17 in. H, extendable hose up to 30 in., 360° swivel spout
  • Quick and hassle-free DIY installation

Customer Reviews

  • 4.4
    out of 281 reviews
  • 89% recommend this product
Filter by:
Showing 1-30 of 281 reviews
Just one tiny thing
Wish the detachable end had a button to actually become a sprayer. But, we like ours so far!
by
Response from Product SupportMay 19, 2021
Thank you jay0821! Thank you for taking the time to send over your rating and review of you new VIGO unit. I do apologize, however, the Gramercy is a single function that offers a powerful stream for all your needs.
    • Recommended
    I get compliments on how beautiful this faucet is. It...
    I get compliments on how beautiful this faucet is. It looks so good. It does have a function that we’re disappointed with..no magnetic mechanism for the spray...just a gasket to hold it snuggly in place.
    by
    Response from VIGO Customer Support TeamMay 19, 2021
    Thank you for your kind words BB. We appreciate you for taking the time to share a VIGO brand review about your new VIGO VIGO Gramercy Single-Handle Pull-Down Kitchen Faucet in Matte Gold. . We’re glad that you are satisfied with your purchase! At VIGO, we strive to provide customers with THE IDEAL EVERYDAY.
    Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you.
    All the best – VIGO Product Support Team VIGOMarketing
    • Verified Purchase
    Looks great!
    I bought this two weeks ago and looks great. Easy to use
    by
    Response from Product SupportMay 17, 2021
    Hi Deb46445, Thank you so much for the 5-star review! We are so excited to hear that you are enjoying the superb quality of the VIGO Gramercy Pull Down Kitchen Faucet with Soap Dispenser enough to share a VIGO faucet review. Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
      • Recommended
      Elegance and functionality
      I bought this product to replace an existing faucet it complements my kitchen aesthetic and actually enhances the look while providing functionality for every day task. The only improvement I would suggest is adding a spray feature
      by
      Response from Product SupportMay 11, 2021
      Hi Maison, Thank you very much for your 5-star review of your new VIGO Gramercy Pull-Down Kitchen Faucet. At VIGO, we strive to provide the highest quality, design, and product experience; we are confident you will continue to love your VIGO unit for years to come. Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
      • Verified Purchase
      • Recommended
      sturdy
      faucet has been working flawlessly since installation. Good water pressure with sturdy look and feel. Would buy again.
      by
      Response from Product SupportMay 11, 2021
      Thank you for taking the time to share your thoughts and feedback with us! We’re grateful for your honest feedback and we’re glad you feel we’re on the right track! We're so happy you love your VIGO Gramercy Pull-Down Kitchen Faucet! Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
      • Verified Purchase
      • Recommended
      Looks great and works perfectly
      Great value and function in a very stylish design.
      by
      Response from Product SupportMay 11, 2021
      Hello Bramy74, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about the VIGO Bristol Pull-Down Kitchen Faucet! Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
      • Verified Purchase
      • Recommended
      Gorgeous
      Beautiful looking and works great! Love the pull down sprayer, pressure is amazing and it attaches back snugly. The only small issue is snapping it back into place can be tricky, sometimes takes some fiddling.
      by
      Response from Product Support SupervisorMay 4, 2021
      Thank you ShaunaDes, for your 4-star review and for your kind words on your VIGO Greenwich Pull Down Spray Kitchen Faucet and Deck Plate. We are pleased that you had such a great experience and that you were able to share a VIGO brand review. We strive to provide the highest quality, design, and customer experience; we are confident you will continue to love your product for years to come.
        • Recommended
        Great! Except one thing ...
        I’ve had this faucet for about 4 yrs now. It’s great....except the faucet sprayer hose keeps getting kinked underneath and cause low or no water flow. Is there another sprayer hose I can purchase? If so, which one?
        by
        Response from VIGO Customer Support TeamApr 28, 2021
        Thank you ss for your four star review and kind words. We appreciate hearing from our customers on their VIGO products and we are happy to receive yours on your VIGO Gramercy Single Handle Faucet. As far as the hose kinking, please be sure that you have your counterweight properly attached on the sprayer hose. If you continue having an issue, please contact our product support team at 866-591-7792, option 2. VIGOMarketing
          • Recommended
          No customer service.
          My soap dispenser did not come with a tube to dispense soap. I called Vigo and they want the PO #. Working with my distributor to get that has been impossible. Right now I’m stuck with a hole drilled in my quartz countertop for a useless dispenser. Thanks Vigo.
          by
          Response from Tech SupportApr 1, 2021
          Hi Melissa321, Thank you for your message and I'm sorry to hear of your missing part. We do need proof of purchase to replace parts but I would suggest contacting the retailer from whom you purchased the item for resolution.
          • Verified Purchase
          Love the look!
          Love the look. The spray function is powerful. The faucet rotates 360 degrees! The only thing that I noticed is that for hot water you pull the handle forward rather than to the back no which is different than the faucet we replaced.
          by
          Response from Product SupportMar 30, 2021
          Thank you, MarcyK. We appreciate your five-star review and are glad to hear you are enjoying your new VIGO Greenwich Pull Down Spray Kitchen Faucet. We strive to create the highest quality, design, and customer experience for our customers. We could not be happier to hear you are welcoming VIGO into your home. Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best – VIGO Product Support Team
            • Recommended
            Beautiful design
            Beautiful design in matte black and gold. It's looks beautiful. The gold accents are a little more yellow than most brushed gold colors. It was also packaged nicely and arrived in flawless condition. I would definitely but Vigo again.
            by
            Response from Product SupportMar 9, 2021
            Thank you Celi! We appreciate your five-star review and are glad to hear you are enjoying your new VIGO Bristol Kitchen Faucet. We strive to create the highest quality, design, and customer experience for our customers. We could not be happier to hear you are welcoming VIGO into your home. Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best – VIGO Product Support Team
              • Recommended
              Style
              Purchased for the styling and superior internal components. Looks & works great love it.
              by
              Response from Product SupportMar 3, 2021
              Thank you Oldman for your 5-star review and for your kind words on your VIGO Grammercy Kitchen Faucet. We strive to provide the highest quality, design, and customer experience; we are confident you will continue to love your product for years to come. Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best – VIGO Product Support Team
              • Verified Purchase
              • Recommended
              Sleek Design
              Purchase for a kitchen remodel, and we couldn’t be more pleased! We opted for professional installation and so far everything is working beautifully!!
              by
              Response from Product SupportFeb 25, 2021
              Thank you so much for the 5-star review! We are so excited to hear you are enjoying the superb quality of the VIGO Grammercy Pull Down Kitchen Faucet! Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
                • Recommended
                Beautiful!
                Our new faucet is beautiful. The quality and price can’t be beat!
                by
                  • Recommended
                  WE LOVE IT
                  We bought the Vigo Greenwich to replace a chrome faucet that went south on us. We love the stylish look and the flat black color. Both the stream and sprayer function smoothly with good water flow from each. We are very happy with the purchase.
                  by
                  Response from Product SupportJan 22, 2021
                  Thank you for your kind words. We appreciate you taking the time to share your experience with us on your VIGO Greenwich Kitchen Faucet. We take pride in providing our customers with quality assistance and we’re happy to hear that we met your expectations.
                  • Verified Purchase
                  • Recommended
                  Looks Awesome
                  Love the color! Husband installed it and no issues at all!
                  by
                  Response from Product SupportJan 22, 2021
                  Hello, Thank you very much for your five star review and recommending the VIGO Gramercy Kitchen Faucet. At VIGO we take great pride in providing our customers with quality assistance and we’re so happy to hear that we met your expectations.
                    • Recommended
                    Nice
                    It's good looking and solid It's also easy to install
                    by
                    Response from Product SupportJan 12, 2021
                    Thank you for your 5-star review and continued loyalty to VIGO faucets. We strive to provide the highest quality, design, and customer experience; we are confident you will continue to love your VIGO Gramercy pulldown sprayer kitchen faucet for years to come.
                      • Recommended
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      Response from VIGO Customer Support TeamJan 12, 2021
                      Thank you for taking the time to send over your four star review of your VIGO Gramercy pull down kitchen faucet. We do enjoy hearing from our customers. VIGOMarketing
                      • Verified Purchase
                      Great Quality Stainless Steel , the look is great, the...
                      Great Quality Stainless Steel , the look is great, the only concern is the plastic hose that looks like thin.
                      by
                      Response from VIGO Customer Support TeamJan 12, 2021
                      Thank you so much for your awesome rating and review. We strive to design and engineer the highest quality product for a lifetime of use. Enjoy your VIGO Gramercy Kitchen Faucet. VIGOMarketing
                      • Verified Purchase
                      Love the brass and mat black together
                      Beautiful faucet. Modern, just what I was looking for
                      by
                      Response from Product SupportJan 8, 2021
                      Thank you for your five star review and kind words on your recent purchase and installation of your unit We are confident you will continue to enjoy your unit for many years to come.
                      • Verified Purchase
                      • Recommended
                      WE LOVE IT
                      We recently purchased the Vigo Greenwich faucet for our home kitchen. We love the black matte finish and it's overall appearance. The faucet works flawlessly and we are glad we bought it.
                      by
                      Response from Customer ServiceJan 6, 2021
                      Hello and thank you very kindly for your five star review and recommendation of the VIGO Greenwich Kitchen Faucet. We appreciate you for taking the time to share your experience with VIGO and we’re so glad that you are satisfied with your purchase!
                        • Recommended
                        The faucet looks stunning... and that's it. It is not functional. It is more of a bathroom faucet...
                        The faucet looks stunning... and that's it. It is not functional. It is more of a bathroom faucet than a kitchen faucet. There is no sprayer to wash dishes, just a straight stream-line.
                        by
                        Response from VIGO Customer Support TeamDec 28, 2020
                        Thank you for taking the time to advise us of the issue that you are having with your faucet. We’re sorry to hear that you were less than satisfied and hope you will accept our apologies. Please contact our Product Support Team directly at 866-591-7792, option 2 and we will be more than happy to assist you. VIGOMarketing
                          I've installed a number of Vigo products and usually recommend them to clients. However, this fau...
                          I've installed a number of Vigo products and usually recommend them to clients. However, this faucet is a big disappointment and will be returned. It is not up to the quality standard I am used to seeing with this brand. While it feels like a solid faucet, the neck is seated with plastic and rubber. This makes the neck of the faucet extremely wobbly. The only option to fix this is to tighten the set screw down completely, but this doesn't allow the neck to turn. The nozzle doesn't have a spray option, which is livable for me. It must be physically jammed back into the faucet though, no magnets here. This just makes the wobble worse. I do not think this would last long with regular use.
                          by
                          Response from VIGO Customer Support TeamDec 15, 2020
                          We would like to apologize for your recent experience. We’re sorry to hear that you were less than satisfied and hope you will accept our apologies. Please call our Product Support Department on 866-591-7792 so that we can assist you with this. Thank you. VIGOMarketing
                            No maget in sprayer
                            Returning this today. There is no magnet in the spray head so it just falls right out. And the gold has a green cast.
                            by
                            Response from VIGO Customer Support TeamDec 10, 2020
                            Please contact our product support team at 866-591-7792, option 2. It could be as easy as it hose hitting something under the sink when the hose is retracted or the counterweight needs to be adjusted.
                            Thank you and stay well. VIGOMarketing
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                              Response from VIGO Customer Support TeamNov 30, 2020
                              We pride ourselves on our products and our services and we would like to make things right for you. Please contact our Product Support Department at 866-591-7792 so we can further assist you. Thank you. VIGOMarketing
                              • Verified Purchase
                              We searched and searched for information on this faucet to...
                              We searched and searched for information on this faucet to make sure it had a spray function. We thought we found information on the manufacturer’s website stating that it did have a spray but it doesn’t. I decided to live with the faucet because it looks okay, but one thing I can’t stand is that the lever you use to operate the water flow unscrews easily and makes it seem really cheap. I tighten it down at least once a day and it bothers me every time!
                              by
                              Response from VIGO Customer Support TeamNov 30, 2020
                              We would like to apologize for your recent experience. We’re sorry to hear that you were less than satisfied and hope you will accept our apologies. Please call our Product Support Team on 866-591-7792 and we will be more than happy to assist you and answer all your questions.

                              Happy Holidays from Team VIGO VIGOMarketing
                              • Verified Purchase
                              The swivel in the neck is wobbly and the weight...
                              The swivel in the neck is wobbly and the weight on the cord knocks on stuff when you pull the hose out.
                              by
                              Response from VIGO Customer Support TeamNov 30, 2020
                              Hello and thank you for your feedback. We can help you with adjusting the faucet, please call us on 866-591-7792 and we will be happy to help. Thank you. VIGOMarketing
                              • Verified Purchase
                              Beautiful Faucet
                              I love it!! It’s like jewelry for the kitchen.... BEAUTIFUL!!
                              by
                              Response from Product SupportNov 23, 2020
                              Hello, so great to see your five star review of your new Vigo Gramercy Pull Down Spray Kitchen faucet. Thank you very much for the wonderful five star review! We couldn't be happier you are loving your new Vigo faucet, enjoy.
                                • Recommended
                                Beautiful craftsmanship! Clean lines! Perfect with the white farm-sink....
                                Beautiful craftsmanship! Clean lines! Perfect with the white farm-sink.
                                by
                                Response from VIGO Customer Support TeamNov 13, 2020
                                Thank you so much for taking the time to send over your five-star review and kind words for your newly purchase VIGO Gramercy Kitchen Faucet. We strive to create the highest quality, design, and customer experience for our customers. VIGOMarketing
                                • Verified Purchase
                                Beautiful sleek look
                                Just had it installed and am super happy with purchase and quality
                                by
                                Response from Product SupportOct 29, 2020
                                Good morning, Thank you for taking the time to send us your review and five-star rating on your recent purchase of the VIGO Gramercy Pull Down Kitchen Faucet. We do appreciate our customers taking the time to send us feedback. At VIGO we strive to provide customers with THE IDEAL EVERYDAY
                                  • Recommended
                                  Showing 1-30 of 281 reviews