We have a Quality Control Team that checks every order prior to shipment to ensure customers receive their product in quality condition. We are sincerely sorry for the inconvenience this has caused. Please email Virtu USA Customer Service at info@virtu-usa.com with your order information, photos/video showcasing the issue, and the batch # of the item with the issue. Once received, we will work with the Quality Control Department to assist with resolving the issue.