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Customer Reviews for Virtu USA Marsala 49 in. W Bath Vanity in Espresso with Glass Vanity Top in Aqua with Square Basin and Mirror

Internet #203736662

Model #MS-420-G-ES

Store SKU #1000699829

  • Wooden build is a durable option
  • Rectangular vessel sink will give you extra counter space
  • Pre-drilled design makes installation easy

Customer Reviews

  • 2.6
    out of 11 reviews
  • 25% recommend this product
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Showing 1-11 of 11 reviews
Handles rusted in less than six months
Handles rusted in less than six months. Handles rusted in less than six months.
by
    3 found this review helpful
    The look and construction of this vanity is wonderful -...
    The look and construction of this vanity is wonderful - the mirror with the shelf comes with it for an added touch. But disclosure on how the plumbing from the wall should be more transparent.
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    I bought 2 and the same issues happened on both of them! Door hardware pulls rusting. Fasteners ...
    I bought 2 and the same issues happened on both of them! Door hardware pulls rusting. Fasteners on drawer slides stripped out. Push drain cover sheared off. Faucet aerator rusted together and tiny streams of water shoot out at the connection. Rubbish.
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      3 found this review helpful
      My wife and I were very disappointed in the delivery of our unit, but it was with the man made wh...
      My wife and I were very disappointed in the delivery of our unit, but it was with the man made white stone Vanity. Both vanity tops were broken. Poor delivery. We were very disappointed because our Master Bathroom has been Vanityless since Hurricane Harvey. Now we learn that they are out of stock. When the company who built the vanity was called by Home Depot, they stated that it will no longer be made. Now the entire vanity set must be sent back. So much for a $1,918.00 for the two $899.00 vanties get shipped back.
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        3 found this review helpful
        After installing the faucet, you have to mount the mirror so far up the wall it looks terrible. A...
        After installing the faucet, you have to mount the mirror so far up the wall it looks terrible. A lower faucet would have been better and matching hardware, even better. Plus having the mirror with a chip on the corner sucks. We bought it and had to let it sit as we were out of the country on an unexpected mission, so could not complain sooner. All in all it sucks not what we were expecting at all. Home Depot you had better get your design team to do a better job, or hire some one more competent
        by
        Response from Virtu USAJul 25, 2017
        We have a Quality Control Team that checks every order prior to shipment to ensure customers receive their product in quality condition. We are sincerely sorry for the inconvenience this has caused. Please email Virtu USA Customer Service at info@virtu-usa.com with your order information, photos/video showcasing the issue, and the batch # of the item with the issue. Once received, we will work with the Quality Control Department to assist with resolving the issue. VirtuUSA
          2 found this review helpful
          I ordered the 4' and 3' and the finishes didn't...
          I ordered the 4' and 3' and the finishes didn't match.
          by
          • Verified Purchase
          1 found this review helpful
          DO NOT BUY
          Right to the point....counter top from 1st order was broken...was told it would take 3 weeks to replace just the top..told me to just order a whole nother set to get it faster cost $980...so I did..2nd top came broken in the same way...again 3 weeks to get just the counter top..or order AGAIN to get it within 2 weeks...no thanks on that...no regret or understanding from company just....oh well. said they would ship counter to my home...will take 3 weeks...have a feeling it will be broken when it arrives...DO NOT WASTE YOUR TIME BUYING THIS PRODUCT STILL WAITING
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          Response from Virtu USAJul 26, 2017
          Hello, we are sorry to hear about the issues you had with your order. For all orders shipped out of our facility, we have a Quality Control Team that checks every order prior to shipment to ensure customers receive their product in quality condition. Unfortunately once the item is picked up by the carrier damages may incur or items may go missing. For all our replacement tops shipping from Virtu USA, we create custom crates with extra packaging to help prevent any damages that my occur during transit. Please note that our replacement stock sometimes is unavailable and we do our best to provide the best estimated time of arrival (ETA) for these parts to be available. VirtuUSA
          • Verified Purchase
          3 found this review helpful
          Smart looking vanity
          To hide the plumbing, measuring can be tricky to achieve the right height for the cabinet. Leave it to a pro unless you are a serious DIYer. Once they are up they look wonderful. Just as nice as the picture online.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Not good!
          Besides waiting 4 weeks for delivery, I'm not happy about the missing hardware for install, chrome faucet with brushed nickel drawer handles! Should have had matching faucet and drawer/cabinet handles.
          by
          • DIY
          • Verified Purchase
          1 found this review helpful
          Beautiful Vanity
          The vanity arrived in the delivery window given to me at check out. The vanity looked exactly as pictured on the website and was built very sturdy. It was definitely a good buy!
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            • Recommended
            Showing 1-11 of 11 reviews