Customer Reviews for Vissani 30 in. W Under Cabinet Range Hood in Stainless Steel

Reno, Thank you for your question on 30 in. W Under Cabinet Range Hood in Stainless Steel. Its highly unlikely the fan is spinning in the wrong directions. Some of the reasons why the air seems blowing down is if the hybrid filters are not installed, the duct size is smaller than recommended which is 7" or if the damper is not fully opening when the fan is turned on. We suggest you give us a call to properly diagnose the issue. We can be reached by calling 1-888-449-9197 between 8:30 am - 5 pm, EST, Monday-Friday.

Dear customer, Thank you for contacting us regarding your 30 in. W Under Cabinet Range Hood in Stainless Steel. We're sorry to hear the part failed prematurely. We'll gladly send you the replacement part with installation instructions. We request you to contact us at vissani@conglom.com or 1-888-449-9197 between 8:30 am- 5 pm, EST, Monday - Friday.

Randy, Thank you for your feedback on 30 in. W Under Cabinet Range Hood in Stainless Steel. We apologize for the negative experience. This range hood is equipped with Includes 2 long-lasting, energy-saving LED (GU10) light bulbs for bright, evenly distributed cooktop illumination. Normal operating noise level of this model is normally quite low. Excessive noise is likely indicative of a potential problem with the fan blade which can easily be replaced. We would like to hear from you to know more about the issue. Please contact our customer service team at vissani@conglom.com or 1-888-449-9197 between 8:30 am - 5 pm, EST, Monday - Friday.

Thank you for posting your on-line feedback. We would like to take this opportunity to address the points you mention in your post. Excessive noise is indicative of a bent/damaged fan blade which is easily replaceable. Please contact customer service at 1-888-449-9197 Mon to Fri, 8:30 to 5 pm EST for replacement parts.

Thank you for posting your question online. The switch housing may have failed causing buttons to malfunction. The manufacturer warranty covers the first year with proof of purchase. In order to replace the switch, simply remove the aluminum filters and bottom grease panel which will allow you access to the switch panel. If you require further assistance , please call customer service at 1 877 333 0098. We will be happy to help you.

Thank you for posting your on-line feedback. We would like to take this opportunity to respond to your comment. Loud noise and/or vibration happens when the fan blade is bent or out of round. This is easily fixable by contacting customer service at 1-888-449-9197 Mon to Fri, 8:30 to 5 pm, EST.

Thank you for your feedback. Please allow us this opportunity to address your concerns. This range hood can be connected to a duct using any of the 3 available duct ports. Only one of the three ports (7” round port on top) is offset slightly to the side. The other two rectangular ports are centered. The slight offset of the round port is required in order to utilize a centrifugal fan configuration to maximize effective airflow. Unlike axial fans commonly used in low airflow range hoods, centrifugal fans are designed for high airflow, ducted applications where the exhausted air has to overcome the resistance generated by the ductwork.

Please note that there are no standards governing duct location. As such, duct port locations differ between range hood models and manufacturers so slight duct adjustments are not uncommon during installation. In most residential applications, ducts have the necessary flexibility to accommodate for these differences. If you require further assistance, please don’t hesitate to contact us at 1-888-449-9197. We are here to help.

Thank you for posting your on-line feedback. We would like to take this opportunity to respond to your comment. Excessive noise is indicative of a bent/damaged fan blade which is easily replaceable. Please contact our Customer Service Dept. at 1-888-449-9197 Mon to Fri, 8:30 to 5 pm, EST for replacement parts. Our range hoods do not have rivets on the top of the hood. There are screws in the top that may stick out a fraction. Within 3 inches of the front/top there are no protruding screws. There are 2 screws holding down the front vent cover which are flathead screws and are countersunk. They just need to be tightened down if they are not flush. This is not an issue we've encountered before.

Thank you for posting your question online. The switch housing may have failed causing buttons to malfunction. We invite you to call customer service to obtain a replacement switch at 1 877-333-0098 Monday to Friday from 8:00 am to 5:00 pm EST