I am sorry to hear that you had a negative experience with our product/service. We take all customer feedback seriously, and I appreciate you taking the time to bring this matter to our attention.
I understand how frustrating it can be when our products/services do not meet your expectations. Please be assured that we are committed to resolving this issue and ensuring that it does not happen again in the future.
At this point, we would like to assist you further, but we need more information regarding your situation. Please visit our website, www.water-creation.com, and submit a ticket through our "Contact Us" page. Our customer service representative will reach out to you within 24-48 business hours.
We value your business and hope that you will give us another opportunity to make it right.
Once again, I apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is extremely valuable to us and will help us in improving our products/services.
Sincerely, Water Creation Customer Team