We are pleased with the Waterboss 900 which replaced our 20 year old Waterboss 350. The only pro...
We are pleased with the Waterboss 900 which replaced our 20 year old Waterboss 350. The only problem we had was hoses do not come with the product and we did not know this until the unit arrived. Our old hoses did not work. We called Waterboss and they told us to go to our local hardware store and get the hoses. Our local hardware store is 70 miles away by either plane or boat in Juneau, Alaska. None of the hardware stores in Juneau, and we called 4, had the proper hoses. It took us days to patch together pieces that would finally work. (Rube Goldberg would be proud, but it long and very unwieldly)
It would help if Waterboss either carried the necessary hoses or at least let us know ahead of time what we would needed to purchase to get the unit to work when it arrived.
Jul 19, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
Jul 17, 2021
Actually i have been seeing intermittent E1, waiting to happen...
Actually i have been seeing intermittent E1, waiting to happen again just to take a video and go return it to the store!
Jul 17, 2021
Uses much less salt than our previous water softener...
Uses much less salt than our previous water softener
Jul 13, 2021
Works Great, When it Works
The first one broke down completely after just a couple months, I didn't bother with Waterboss, I took it back to Home Depot and they were kind enough to swap it out for a new replacement, I've had this one about 4 years and have had to repair it at least 5 times. Under the 3 year warranty they would send me a zip-loc baggie of parts or sometimes a real packaged part and cryptic instructions to install the parts and hope it works. Support is about 50 / 50. Sometimes you'll get someone that seems to care and sometimes you'll get someone that talks to you like you're bothering them. Now that I'm out of the 3-year warranty, it quit again and I paid $94 for a box of parts that fixed it for about 4 weeks. I'm done with it. I'm going to saw it off and buy a different brand. You get what you pay for. I went cheap and got cheap.