The product either works or it doesn't. This one didn't. Upon installation, the resin (or some sm...
December 05, 2017
The product either works or it doesn't. This one didn't. Upon installation, the resin (or some small black material) filled the water lines throughout my house (after first manual regeneration) and clogged ever toilet, faucet, shower, washer, and water heater. It was a nightmare. Here is a video that best depicts the troubles it caused. https://photos.app.goo.gl/vpt90cI9ldRXQEvl1
I purchased this unit a little over four years ago. With the exception of adding salt as necessary, I have had to do nothing to this unit. It continues to soften my water...and since it uses so much less salt than my previous water softener there are times when I almost forget it's in my basement.
If you're even moderately handy installation is not difficult. It needs a place to drain in your home. The unit also comes with an overflow drain hose which I just ran to the same drain where my water heater would drain to if it ever developed a problem.
Their technical support people were helpful when I had a programming related question. I got the impression I was speaking to someone located at the manufacturing facility for whatever that's worth.
Looks Great, Convenient, Nice Design, Easy to Use, Takes Less Space
Unit arrived with cracked control panel. Documentation suggests calling Waterboss customer service instead of returning. The only options presented were to return the unit for warranty repair or pay for a replacement part which will be refunded once they receive the defective part (at my expense for shipping.) Not a great start. Easier and cheaper to return to Home Depot and buy a GE or Whirlpool.
This system was installed in my home, by a licensed plumber, less than two years ago. System's co...
December 18, 2017
This system was installed in my home, by a licensed plumber, less than two years ago. System's control panel stopped allowing water resetting, not long after installation. Recently I noticed that the system would not stop recirculating water and had to be placed in the bypass mode. After contacting the manufacturer, they sent me a replacement recirculating valve. The new one was installed and leaks heavily. The manufacturer has offered no correction, for this issue, besides to pay for another plumber to come to my home. This unit is not worth the nearly $500 price tag.
I will never buy a Waterboss product again and certainly would not recommend it.
Do Not Buy. Read these reviews and check the date they were published. I've owned the WaterBoss...
March 21, 2018
Do Not Buy. Read these reviews and check the date they were published. I've owned the WaterBoss softener for about 17 months. Within the first 8 months I had an "E1" Code. I had to search the internet to find a video on how to fix it. Then, just this past week, another "E1" code. This time however, the valve stayed open and water spewed out of the drain hose for up to 6 hours before I finally noticed my basement completely flooded. I had to quickly switch it to "bypass" to shut it off. The E1 code wouldn't fix itself so I notified the company, again. They simply sent back and email that they were sending me a part. I emailed them back about the part, when would I get it, how do I install it, etc, etc and they didn't respond back. 3 days now and still no part. I will probably take this softener out and see if I can return it to the store. But I'm currently in the market for a new/different softener.
Working for now. Pros It works and is small. Uses little salt. Cons Shipped with broken scree...
May 05, 2018
Verified Purchase & Recommended Product
Working for now.
It works and is small.
Uses little salt.
Shipped with broken screen.
Shipped with hole unthreaded for overflow.
I thought about drilling hole bigger then using the nut from the old overflow but that would require some disassembly so I went with buying a tap online because no big box stores carry taps that size. So it was shipped broken and unfinished. But the cardboard box it came in is nice and undamaged poor quality control.
We've had this softener for a little over two years and I've to replace parts on it twice and now it is not working again. We had a plumber install this for us. The water softener we had before this one lasted 7 years.
You should not waste your money on this product. Customer support is terrible.
***Warning*** I have owned this unit--purchased from Home Depot--for just over two years. I have...
March 01, 2017
***Warning*** I have owned this unit--purchased from Home Depot--for just over two years. I have had no less than four system failures during that time and countless minor issues. The company stands behind their product--I will give them that--they have always shipped out replacement parts without delay. However, I have spent too many hours of my own labor to repair the unit. There is simply too high of a failure rate--I have never had more than a few months pass without having to deal with some problem. I am finally having to replace the unit after just two years--the hassle and time is no longer worth it.
The company touts their superior design and Made-in-America pedigree--my previous water softener was a generic Made-in-China GE unit. I suspect that the customer service on that product would not have been as responsive--but guess what--I never had to call them in 6 years because the thing never broke--it just worked.
Be careful before you purchase a Water Boss.
This is the second Waterboss I have owned the first one lasted and worked great for over 15 years...
December 18, 2018
Verified Purchase & Recommended Product
This is the second Waterboss I have owned the first one lasted and worked great for over 15 years. Using the flexible connectors recommended made the installation a snap. Water flow and softness is back to the normal we expect from using a softner. FYI the disposal of the old system was easy as well as I emptied the resin and removed the electronics and was able to have it collected by the normal trash collection folks.