Customer Reviews for undefined

I loved the idea of this dryer, but frankly, I am now regretting purchasing it. The efficiency was a major plus, but in the summer, with high humidity levels, this dryer leaves our work out clothes smelling musty. It also now looks like the higher humidity problems created a mold situation in our laundry room. In addition, the cleanout trap (bottom right front panel see photo) has a design flaw in my opinion. While we routinely pull out the unit as directed to remove lint, and clean off the back screen, we have noticed lint on a second screen which is located about one inch behind the initial screen. There is no way to access this second screen unless a technician takes the machine apart. This second screen appears to be covered in lint and I am sure is creating a problem. See photo. Seems like a design flaw to me.

[This review was collected as part of a promotion.] We did a lot of research on finding a solution to our venting issues. We own a townhouse and our laundry is located on the 2nd floor. The way the architecture of the original vent pipe was laid out was poorly engineered. From the back of our old dryer it too an immediate 90 degree bend; traveled for 4 ft. along the floor line; another 90 degree bend upwards; the pipe traveled approx. 20 ft. straight up through the ceiling into the attic and out the roofline. The vent less dryer sold our issues and is extremely energy efficient.

I ventured into this purchase knowing that this dryer will take longer to dry my clothes and would require a little more maintenance than my old machine and with that expectation in mind, I'm VERY happy with this product! Everything comes out of this dryer softer and fluffier than any other dryer I've ever used (and I've used quite a few since I moved around a lot for a number of years) and the scent!!! I like my clothes to come out of the dryer smelling fresh and clean! That's why I buy scented detergent! Since this dryer constantly recycles the air, the scent of the detergent/fabric softener does not fade nearly as much as with my old vented dryer. Clothes smell nice and fresh coming out and retain their scent for much longer!One thing about this dryer, which is NOT a complaint, just an observation, is that if you are considering this dryer, you quite possibly might need to rethink how you do laundry. It's harder to get the most energy savings and bang out several loads of laundry in a row with this machine. I generally limit myself to 1 or 2 loads of laundry a day as that's all I have time for after work until I go to bed. I don't use the Speed Mode, I only use Eco Mode as that's why I bought this machine. If you use Speed Mode, you will very likely be able to get more laundry done in an evening than I do.

We recently bought our second Whirlpool Duet front loader dryer, and this dryer is great and has so many more features than our last dryer. Whirlpool has wonderful products that you can rely on for many years, and I want to thank them once again for not letting us down!

[This review was collected as part of a promotion.] It just works!! It has enough controls to get the clothes to just the perfect dryness. Then it tells you they are ready for folding. We’re impressed.

I have used this dryer for 7 years in a restaurant to dry towels, since we had no way to vent the dryer. I don't really care how long it takes, about 3 hours for a large load, so it is great to have the electric savings. I would say we work this machine very hard on a daily basis and have not had a problem, until now. It is squeaking. Probably needs new rollers. I think a seven year workout with minor issues is very fair for a dryer. Overall, very pleased.

I would give 5 stars for the innovation and energy savings, but I would give it 1 star for the time that is needed to clean the lint from the system due to poor design. That's why I averaged it to 3 stars. Explanations: + Very low energy consumption thanks to the heat pump, and since it does not push any air outside, the cool indoor air does not leave the house in summer, the warm indoor air does not leave the house in winter, plus using this dryer reduces the demand on my baseboard heaters because of the heat that it produces. - Lint is quickly accumulating being the screen and is not reachable in any way. So after the first year of use, I paid roughly 100$ for a technician to come, unmount the entire dryer in piece to be able to access the evaporator to clean them. Now, every year I would need to pay a technician to do that again, or learn to do it myself. Without doing this yearly of the evaporator, drying time can almost double. So costly yearly deep cleanings and weekly cleanings of the hybrid care filter sums up to many hours of time every year.

I've owned one of these units since 2015. I love the dryer overall--like that it's gentle on my clothes and that it saves on energy costs. I don't mind the somewhat longer drying times and the extra filter to clean out. However, over the last year, the unit started taking longer drying times and getting the clothes less dry. The first thing to check is a little fan vent on the back of the unit--vacuuming it off can solve this problem. However, my problem was lint accumulated in the cabinet itself. Like any other dryer, this one should be serviced annually to remove the accumulated lint. If you don't, you'll probably see big increases in drying times, because the heat pump condenser operation is slowed by all the lint around it insulating it. The back fan is intended to allow the condenser to cool, but if the condenser itself is covered with lint, the fan does little good. So, either get it serviced, or if you are handy, find the youtube instruction videos and clean it out yourself. Sometimes lint can also build up behind the screen behind the extra filter on the unit's lower right. That's really difficult to get to, but I cleaned it out by shooting water from a kid's water gun through the screen. My filter cartridge plastic warped over time (allowing some lint to get by), and it's difficult to find a replacement part specifically for it (whilrpool parts provides it with the whole casing unit in which the filter fits, but that's more than $80). If they are reading this, they, I'm asking that they provide this replacement option.

I have had this dryer for 2 years. We built a passive house, no vents. But now after struggling for 2 years I am venting an electric dryer ! The reality is it takes 3 hours for normal loads. Towels ? 3+ hours, Jeans and Cotton tees ? 2.5 hours. For this family of 5 I am done trying to make it work. I love whirlpool but HATE this dryer !

Always bought Whirlpool appliances, recently went to ventless dryer. I live in a mobile home and since you didn’t have to have flex hose for the ventless dryer it takes less room. I am totally pleased with this dryer it might take a few minutes more but I noticed that my clothes dry softer and less wrinkled. Only thing I miss is a light in the dryer.

We cannot vent our dryer so took a chance on exploring ventless machines that apparently have been extremely widespread in Europe for years. Chose the Whirlpool and am basically happy but it does seem to take extra time to get clothes super dry - depending on how stuffed you make the drum. I accept the humidity and heat as the machine is designed as a heat pump which concept should be understood by the buyer before purchasing. If so, comments of heat and humidity in the laundry room become baseless. Noise level seems to be equal to regular vented machines and yes, cleaning the three filter areas are mildly cumbersome but they support the efficiency of concept of being ventless so accept it as part of the equation or buy something else!

I bought this dryer precisely because all waste heat and some waste humidity stay indoors. In this cool desert climate the indoor extra heat and humidity are welcome year round. Almost all moisture extracted from the wet laundry does go down the drain, not into the indoor air. The drain can feed into a greywater recycling system, another plus for desert dwellers. The previous dryer, conventionally vented outside, also vented all the indoor heat and humidity to the outside. This dryer will pay for itself in a few years just by lowering the heating bill. I have had this dryer 14 months, 300 loads of laundry dried, and no complaints until today. Today the drum stopped turning (why 4 not 5 stars) in the middle of a load; I used the Whirlpool website to schedule a service call with a local repair business. It was very easy, no account creation required. The business has 5 star reviews on local social media.

I purchased the Whirlpool heat pump clothes dryer two years ago when it was first available, and am very pleased with its performance. Clothes drying quality is excellent. Clothes are perfectly dried and fluffly. They are not over dried, nor under dried. Drying cycle time is reasonable and matches wash cycle time nicely (we have matching Whirlpool front loading washer.....high spin speed reduces retained moisture). We have no moisture difficulties in the laundry room. Moisture buildup in a laundry room (or any room) is due to poor house ventilation and most likely indicates poor air quality, too (carbon dioxide and VOCs).

[This review was collected as part of a promotion.] I've been using my new dryer for about a month now and everything is as advertised. Very nice not to have to vent.

[This review was collected as part of a promotion.] We have been using our dryer now for about a month. Living in a condo we could not vent through the wall to the outside as we would not be allowed to put holes in outside walls. Also in Florida one must be concerned about openings because of risk of hurricane damage which precluded venting out a window. Drying times and efficiency are remarkably good with this dryer. I don't feel there has been any loss in either by going ventless.

[This review was collected as part of a promotion.] We bought the dryer one month ago and I am very happy with the purchase. The ventless feature is great and I'll never go back to a vent dryer.

We have our new ventless dryer for almost a month now and LOVE it! It solves a venting issue for our home, and has been the perfect solution. Standard vent dryers were taking 2+ hour for a load of clothes to dry, but with the ventless dryer we are averaging 30-45 minutes. We could not be happier, and hope the technology stays around forever!

[This review was collected as part of a promotion.] After my last dryer quit I was surprised to find this one six weeks ago that will remove wrinkles. It dries my clothes quicker and it is a great addition to my household.

[This review was collected as part of a promotion.] Wonderful machine. Drum sized is large enough to accommodate a large wash load

[This review was collected as part of a promotion.] It's been a great product. We use it for cleaning sports, clothes, towels, bed linens & everyday laundry for a family of 5 with frequent guests. I can't say enough!

[This review was collected as part of a promotion.] Have been using our dryer for two months now and love it. It has a little more noise than most but we just close the door! Like the towel, casual and bulky features. Towels seem softer. Ours is a laundry/bath combo so bath is always warm when we run the dryer, another plus!!

Do not waste your time or money. I wish I knew then what I know now. We bought this dryer because we were building a new laundry room on our second floor and did not have a dryer vent, we thought this would be good because they are more energy efficient. We should have put a vent in the wall. The unit takes over two hours to dry a load of white wash and it heats the room it in by over 10 degrees. The units has only been used since the beginning of May and we will be getting rid of it

[This review was collected as part of a promotion.] We knew going in that the filters quality were poor, but needed the ventless option for our laundry room. Indeed the filters are fragile and our hybrid care filter already has a hole in it. The hole if from poor quality construction and oversight. We had our dryer delivered on 7/5/16 so less than a month. They were more than glad to send us another the the communication with customer service was not an issue. As I wrote on the customer service FB page, this kind of issue is unacceptable, a good engineer would have known that the design was bad. The approach to cheaper is not better and frankly in a company as old and well known as Whirlpool, totally unacceptable in my opinion. Also the buttons on the front of the dryer are extremely sensitive and even with minimal contact will change the settings. Several times I have brushed the front with my clothes and that has turned the dryer off.As far as function we have had no issue, the clothes are not waded and tumbled in a ball and come out relatively wrinkle free if you use the wrinkle prevent setting. Even heavier items like towels and sheets dry at the end of the cycle. We have had some problem with the sensor sensing lighter weight items like underwear being dry before sock or undershirts in the same load, but it will have us trained soon I am sure.It does produce more heat than our previous dryer, but we run the fan in the laundry room and leave a window open in the adjoining room and have not been unduly troubled even on 90 degree days.Yes I would do it again and would have given them 5 stars but for the filter and wondering if there is some other dumb designer issue hiding somewhere.

[This review was collected as part of a promotion.] Love the size, easy to clean the vent, and all your clothes come out dry. Does what it's supposed to do.

[This review was collected as part of a promotion.] Not having a place to vent a traditional dryer, my choices were few. I wanted a full size machine and this ventless dryer has exceeded all my expectations. It's quiet, efficient and doesn't take a long time at all to dry all my clothes.

[This review was collected as part of a promotion.] This dryer is very easy to use. I love everything about it. I was surprised of the depth of it. My top loader wasn't as deep and this took up a bit more room than I anticipated.

[This review was collected as part of a promotion.] We've had the dryer about 2 months now and I am very happy with it. It does a great job and it quiet. The only thing that seems a little weird is the hybrid care filter - I've never had to clean a filter every 5 cycles. But even this is very easy and no issue at all - takes 2 min.

[This review was collected as part of a promotion.] I had this dryer for about a month and so far, so good. It works perfectly for our needs.

[This review was collected as part of a promotion.] If you like saving energy with the same results, this dryer is for you. England has had these for years. Now America finally has them. I've been waiting for years. Uses 1/3 the energy of a regular vented dryer. No vent needed with this dryer. We love it!

[This review was collected as part of a promotion.] We've just hooked it up, so I don't know how the heat pump will affect our electric bill. But so far the drying seems excellent. The only problem I foresee is the vent in the back that has to be cleaned at intervals. It seems an idiotic place to put something one needs to get at. The machine has to be pulled out from the wall to reach it. I'm not strong enough to do that, so will have to ask for help. (I'm told if I put the dryer on any sort of pedestal that will move, I void the warranty, so that's not an option.) I'm perplexed: how can such a smartly engineered machine -- an advance in dryer engineering -- have a vent that has to be cleaned in a spot that's nearly impossible to get to?