Hello, We're sorry you're having problems with your machine and want to apologize for any inconveniences you may have experienced. If the mixer is not functioning properly, we encourage you to give our customer service team a call. They are available M-F from 7:30AM to 3:30PM at 1(847) 327-0566, then select Option 2. Please know all feedback will be documented and we’ll use it to help us improve our products in the future. Thank you!