Customer Reviews for Zenith 16 in. W x 26 in. H Frameless Recessed or Surface Mount Medicine Cabinet

Internet #100568464

Model #MM1027

Store SKU #197968

Store SO SKU #1000722974

  • Transform your bathroom with this stylish yet practical piece
  • Reversible door creates versitility
  • Fully assembled and ready for installation

Customer Reviews

  • 99 Customer Reviews
  • 3.7 out of 5 stars overall
74% of customers recommended.
Overall Ratings
5star-icon(37)
4star-icon(24)
3star-icon(16)
2star-icon(10)
1star-icon(12)
Attribute Ratings
Quality
3.5
Value
3.7
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The medicine cabinet fit perfectly and is beautiful, simple and clean lines. 4 stars only because...
The medicine cabinet fit perfectly and is beautiful, simple and clean lines. 4 stars only because it came with no hardware to hang it with and mirror is slightly bent at bottom so when you look on the side it’s about a 1/4” bent forward. It’s a small imperfection but still looks beautiful.
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Response from ZenithCustomerServiceMay 22, 2018
Thank you for sharing your comments online. We are glad to hear you are satisfied with your purchase. We are sorry you received a damaged part and any inconvenience this may have caused. Although the manufacturer’s Quality Control Department tries to catch any defect; we must also consider this damage may have occurred during shipment. Please contact the manufacturer's Customer Service Department at 1-800-892-3986. If your product is under the warranty period the manufacturer may be able to replace any damaged parts.
I was going to surface mount but the bracket that I thought was included was not so I had to get ...
I was going to surface mount but the bracket that I thought was included was not so I had to get a handyman to cut a hole on the wall to recess mount. Very spacious inside goes well with my bathroom.
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Response from ZenithCustomerServiceMay 22, 2018
Thank you so much for taking the time to share your comments online! We’re certainly glad you are satisfied with your purchase! We look forward to servicing you again in the future!
Very Nice!! I rarely write reviews but this product deserves it. I replaced the old worn cabinet ...
Very Nice!! I rarely write reviews but this product deserves it. I replaced the old worn cabinet with this unit and couldn't be happier especially for the price. The cabinet is strong and the mirrored door has a pretty beveled edge that reflects multi-colored prisms in my washroom in certain light. When I remodel my other washroom I will purchase another one of these.
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Response from ZenithCustomerServiceSeptember 26, 2018
CB, Thank you very much for such a great review! We work really hard to offer the best products at the best prices, so we’re glad that reflected on your purchase. Thank you for your business!
I purchased 3 of these ~was so happy to find this size which was really difficult to find! They a...
I purchased 3 of these ~was so happy to find this size which was really difficult to find! They are metal - the mirror has a nice looking bevel. I’m female in late 60s and I installed them myself. I had to use longer screws in one opening. Only disappointing part was there was only 2 shelves-I went to their website and found they sell additional ones ~ did not want to spend the money so I’m making do with just the 2. Quite a difference from my old ones that were getting rusty. All in all I love them ~clean and shiny.
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Very flimsy and the mirror is not a true mirror....
Very flimsy and the mirror is not a true mirror. There are places that just will not clean off, like foggy spots. Waste of money but, it is in and I will just have to live with it. Not at all a good product in my opinion.
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Response from ZHC_Customer_ExperienceOctober 7, 2020
Hi Nancy, thank you for taking the time to provide us with your feedback. We are sorry to hear that you are unhappy with your purchase of this medicine cabinet. I've noted that you are disappointed in the mirror of this cabinet and would like to let you know that the manufacturer does have a U.S.-based Customer Service department available to call Monday - Friday from 8:30 AM to 4:30 PM EST at 800-892-3986. Representatives are available to answer questions or address concerns that you may have. Thank you for your business!
Mirror and interior paint were good quality, but sheet metal...
Mirror and interior paint were good quality, but sheet metal frame was not flat. I would rate this cabinet a "C-". Barely 3 stars. The back of the cabinet had a bow to the sheet metal and consequently the plastic shelves would not fit into all the adjustable locations. Also the cabinet frame was not flat so it had a 3/16 gap at the top where it met the drywall. I had to use a good amount of caulk to cover up the gap. Inside the cabinet the paint finish was good quality. And the mirror has a nice look. It seems they used good materials, but the construction was poor.
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Response from ZHC_Customer_ExperienceSeptember 29, 2020
Hi DIYMark, thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not completely satisfied with your purchase of this medicine cabinet. I'd like to let you know that the manufacturer does have a U.S.-based Customer Service department available to call Monday - Friday from 8:30 AM - 4:30 PM EST at 800-892-3986. Representatives are available to assist with installation instructions as well as process claims for replacement parts as needed. Thank you for your business!
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Easy to install, looks good and large interior space....
Easy to install, looks good and large interior space.
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This product is quality - the mirror is substantial and the overall construction quality is high....
This product is quality - the mirror is substantial and the overall construction quality is high. Met our expectations and install was easy.
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The unit itself is nice and stylish. Fitted my old units opening of 24"X14" very well. Few flaws ...
The unit itself is nice and stylish. Fitted my old units opening of 24"X14" very well. Few flaws that others mentioned already like the corners are not welded and that the unit sticks out about an inch even when installed recessed. No screws or hardware was included either. For me, these were minor issues that was fixable/tolerable. My main issue for low rating is that the unit I purchased came with no shelves at all. None was included in the box. I went online and filled out the Zenith online customer service inquiry and submitted it. No response from Zenith. Likely, my old cabinet had 3 glass shelves that fit this unit perfectly, so I was able to use those instead which worked out great. However, I paid for the promised plastic shelves which were not included and it is not fair. Quality control is zero, and customer service was absolutely useless.
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Response from ZenithCustomerServiceFebruary 18, 2020
Hello RonG, thank you for sharing your comments online. We are very sorry that you were missing parts from your purchase. Unfortunately, I do not have your contact information to cross reference your request for replacements. Please contact our Customer Service Department at 1-800-892-3986, they would love the opportunity to assist you with replacements under your products warranty. Our Quality Control Department does strive to catch all and any missing, defective or damaged parts and we are sorry that your package was missed. We greatly appreciate your business and look forward to speaking with you!
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