Customer Reviews for Zenna Home 21.5 in. W x 24 in. H Bathroom Storage Wall Cabinet in White

Internet #202597822

Model #9918WWA

Store SKU #931306

Store SO SKU #1000722054

  • De-clutter your bathroom with this convenient over-toilet cabinet
  • Features 1 open lower shelf and 2 interior shelves
  • Fully assembled and ready for installation

Customer Reviews

  • 166 Customer Reviews
  • 3.4 out of 5 stars overall
62% of customers recommended.
Overall Ratings
5star-icon(50)
4star-icon(44)
3star-icon(21)
2star-icon(13)
1star-icon(38)
Attribute Ratings
Quality
3.1
Value
3.4
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It's a simple & cheap design, but it definitely serves its purpose for the bathroom used by 1-2 p...
It's a simple & cheap design, but it definitely serves its purpose for the bathroom used by 1-2 people. I wouldn't suggest this for a bathroom used by 3 people or more. Not enough cabinet space. You'll need an extra set of hands hold it up while you drill into the wall. I recommend you also fasten into the studs. I used 2-1/2" self-drilling construction screws. Be prepared to make adjustments on the door hinges with a screwdriver. After installing mines, there was a big uneven gap between the doors. Had to make multiple adjustments on it to make it look more presentable.
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5
0
Response from ZenithCustomerServiceMay 8, 2019
Thank you for sharing your comments online. We are glad to hear you are satisfied with your product. We greatly appreciate your business and value your feedback. We will share your notes with the Product Manager for review and evaluation.
Fit perfectly where I wanted
Fit perfectly where I wanted
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Response from ZenithCustomerServiceMarch 6, 2019
Thank you so much for taking the time to share your comments online! We’re certainly glad you are satisfied with your purchase! We work hard to offer reliable products that function with ease and we look forward to servicing you again in the future.
While the unit was pre-assembled, which was nice, one door had to be adjusted by the magnet at th...
While the unit was pre-assembled, which was nice, one door had to be adjusted by the magnet at the top. Even with the adjustment, the door does not match up to the other door on the cabinet.
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Response from ZenithCustomerServiceSeptember 11, 2018
Hi Vicki, thank you for sharing your comments online. We are sorry you had issues with your doors being even. Please contact our Customer Service Department to process a claim for replacement doors should your item still be under warranty. They can be reached at 1-800-892-3986. We greatly appreciate your business and hope for the opportunity to remedy this issue.
Do not buy this cabinet, it isn't worth the money your spending. We bought this wall cabinet dir...
Do not buy this cabinet, it isn't worth the money your spending. We bought this wall cabinet directly from Home Depot for $69 plus tax. When we went to put it up, there were problems. It was missing necessary screws (thankfully we always have extras). Then once we got it up, the shelf was to wide. It was so wide, we couldn't shut the doors. To uninstall this cabinet and return it was not an option. We had already mounted it on our newly renovated bathroom wall. We just removed the shelf and cut it down to the correct width. The doors were uneven, but that was easy enough to fix with a minor adjustment. The overall look is nice. It's the lack of everything that is the issue. I WOULD NOT RECOMMEND this cabinet. For such a pricy cabinet I expected more.
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Response from ZenithCustomerServiceAugust 15, 2018
Hi Carrie! We are sorry to hear about your unfortunate experience with your purchase. That was truly not our intention. We really appreciate your feedback, and hope you do not judge the entire brand by this one experience. Because we strive to offer reliable products at the very best prices, we would also like to take this chance to comment on your points: Our instructions state to call our Customer Service Department if any pieces are missing and your adjustable shelf and door(s) can be replaced by reaching out to us on our US based toll-free number at 1-800-892-3986. If there is anything else we can do to help remedy your experience, please feel free to let us know. Thanks again for your feedback!
I bought a set of this brand and both items were shipped assembled. Both items with obvious signs...
I bought a set of this brand and both items were shipped assembled. Both items with obvious signs of wear and damage. I wonder why they didn't ship it in pieces so the buyer can assemble it. Will have to repair to keep it from falling off the wall.
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2
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Response from ZenithCustomerServiceDecember 19, 2017
Thank you for posting your comments online. We are very sorry for the issues you’re experiencing with your wall cabinets and we hope you do not judge the entire brand by this experience. To give us the chance to make it right, please call the manufacturer's Customer Service Department at 1-800-892-3986 to process a claim for replacements. We are sure they would love the opportunity to help remedy your experience and look forward to hearing from you.
I had no problem installing this by myself however the quality is very poor. After a few months, ...
I had no problem installing this by myself however the quality is very poor. After a few months, it fell apart with everything in it. I was not happy and very disappointed.
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3
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Response from ZenithCustomerServiceMay 22, 2018
It’s very disappointing to receive a comment like this and we are sorry you're not satisfied with your purchase. We try to offer reliable products with easy assembly. To offer a solution, please contact the manufacture's customer care experts at 1-800-892-3986. Thank you
Save yourself the hassle
The outside of the box clearly states the mounting hardware is included. It was not. I called the company and was told the mounting hardware is not included. How dumb is that? I told the lady on the phone I would return the product at The Home Depot and she was indifferent. On top of that the spacing between the cabinet doors is off. I am returning this to The Home Depot and I would never recommend this product to anyone. I'm also dissapointed The Home Depot would sell such a terrible product.
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6
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Response from ZenithCustomerServiceMay 22, 2018
Thank you for sharing your comments online. We do apologies for the discrepancy; unfortunately, this product does not come with mounting hardware. An instruction manual provided with this product does offer mounting instructions as well as warranty details covering any damages to the original body. For additional information regarding this product, please contact the manufacturer's Customer Service Department at 1-800-892-3986.
Derry, NH
Does the job
Quality :
2
Value :
2
Ease of installation :
4
This item was easy to screw into the wall. What bothered me was the Screws needed were not included. I had to make a second trip and second expense. When I finished, We noticed there were spaced in between the doors. They didn't close together, they were off. Also along the edges had larger than normal spaces. Luckily it is for a third bathroom that is hardly used. I would have taken it back if it was a second bathroom.
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7
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Stow, OH
Perfect small wall cabinet for my bathroom
Quality :
5
Value :
5
Ease of installation :
4
Already assembled except for the door knobs. All I needed to do was take it out of the box and put it on the wall. You do need to purchase the screws and/or anchors to go into the wall as product does not come with that part. Luckily, I already had them. The instructions were easy to follow. I really liked that you can put the screws wherever you want on the hanging rail. Once you put the screws where you want on the hanging rail, you can place the cabinet on the wall and make the marks of where the screws need to go through (you definitely need a second person for this step). Place the anchors in the wall if you are not able to screw into studs. Once that is done, have the second person hold the cabinet in order to put the screws through the hanging rail into the wall. Be sure to check your cabinet. I already had the holes in the hanging rail and was ready to hang on the wall when I realized the paint on the one side was messed up. I returned to the store and they exchanged for a new one. I made sure to check the new one before I left the store. If you have a small bathroom and need more storage space, I am sure you will love this small wall cabinet just as much as I do.
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14
0
Philadelphia, PA, USA
Guest medicine cabinet
Quality :
4
Value :
5
Ease of installation :
5
Easy to install, perfect for added storage in guest bath at a great price.
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