Customer Reviews for iRobot iRobot Roomba s9+ (9550) Wi-Fi Connected Robot Vacuum with Automatic Dirt Disposal

Internet #309459744

Model #s955020

Customer Reviews

  • 429 Customer Reviews
  • 3.9 out of 5 stars overall
72% of customers recommended.
Overall Ratings
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Utah
DO NOT BUY
Customer review from logo
This is the second s9 that is having issues. The first was purchased 3/6/20. It would stop in the middle of a job and give an error saying it was moved while cleaning when it was not. They sent a new one under warranty. The second was received on 9/1/20 and is now refusing to start a job. It shows that it is stuck while on the base. Customer care was no help, other than to say this is not normal behavior and she will have someone call me to discuss it. I have a 985 that has worked for years and never had any issues, I decided to upgrade and move the 985 to the basement. Biggest mistake ever. The s9+ is trash.
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Allendale, MI
Well Worth the Cost
Customer review from logo
We went all out and got the top of the line model. I knew I wanted the self emptying feature, and after extensive internet research decided I"d rather feel the sting of the biggest price tag once than to forever be somewhat underwhelmed with an already big purchase. We have had some issues with the smart maps. The documentation says that the robot will keep learning the floorplan better and better, but after the first two mapping paths I never see it evolve at all. The first time it missed a side hallway because we put it's base near the entryway, and for whatever reason it would not 'see' that turn that close to it's home base, so we had to move it to the center of a larger room. It cleans great! the first time we ran it the vacuum pulled out so much hair and dust from the carpet that our other vacuum (an industrial old school metal Hoover) that it clogged the auto empty system. Now we run it once a week, and things are great!
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CA
DOA twice. But Customer Service was great.
Customer review from logo
Ran the 550 and older Braava till they died. Had 6 Virtual walls. The new S9+ is great. No need for walls, just map out the rooms I need to clean. Time saver. I can schedule any room to clean. Keep it from going into area with the keep out zones.
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Jacksonville, FL
Avoid, glitchy, and very poor service on the backend.
Customer review from logo
We purchased the bundle; mSeries mop and S series vacuum with external bin. We adore the mop. It works perfectly and actually cleans quite well. The vacuum on the other hand is a total nightmare. It is in constant need of attention. It gets "stuck" in the middle of the hallway, nothing around it. It's internal bin is constantly "full" even when it isn't. We live in a bungalow, a very simple space to map out. We have minimal amounts of furniture and it is just the two of us pretty clean adults in the house. We have completed the bin care instructions multiple times. We have completely cleaned the vacuum inside and out. The sensors are spotless and yet the unit still malfunctions constantly. The worst part is the mediocre care on the back end. We have made multiple calls to support to try to get help. The first lady said she was going to call us back in an hour. She ended up calling back over two hours later and I missed the call because I was in appointment. The second time we called we were promised we got the exact right person who could help only to be told a moment later that our issues needed to be escalated and somebody would call us back in a day or two. Maybe my expectations are too high, but these gadgets are pricy and I expect premium levels of service to go along with the price and no to zero issues at all in the first place; keep in mind this thing is about a week old. I could have bought two high end Dysons for what this thing cost and at least the house would be clean. I will update the review in the coming days/weeks; as the company earns its stars back if at all. In the meantime you've been forewarned.
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Response from IRobotPWRAugust 24, 2020
Hi Erin! Thank you for taking the time to share your feedback with us. We are thrilled to hear the Braava m6 is working wonders in your home. We are confident that with additional support for your incredibly smart Roomba s9+, we can completely turn this around. We hope that you haven't given up on us just yet. Please reach back out to our team. We offer a Limited One year warranty for your Roomba and Braava. We will ensure this is taken care of! We hope that we can earn those stars back soon! We also hope to hear from you soon! Sincerely, iRobot Customer Care
Whispering Pines, NC
You get what you pay for! Worth every penny!
Customer review from logo
Self proclaimed OCD when it comes to floor cleanliness. My regular vacuum is a Kirby and I have mostly hard wood and tile through out common areas, carpet in bedrooms. I was constantly doing common area floors, battling kid traffic, and two dogs who shed pretty moderately. I bought this Roomba while on deployment as a welcome home present to myself. It's now my favorite family member. Since it's something I've been wanting for years, I wanted top of the line so I would have no room to complain or regrets on not getting a better model. I have nothing bad to say about this vacuum. I run it once a day, sometimes every other. I have been so impressed with the intelligence and ability of this product. I haven't seen a single dog hair tumbleweed since I opened the box. The automatic dirt disposal is a MUST, especially for pet owners. After a week, I got curious as to how much this vacuum picked up on one cleaning session. Even with daily use, the bin was FULL of dog hair and dirt after one cleaning session. Using the app is really awesome because I can run it on my own schedule. I personally like to pick the times because I prefer to "Roomba proof" the house, meaning I pick up toys, shoes, and anything that could possibly cause a clog. So far, my daughters room has been the only place Roomba has gotten clogged or stuck, but I get notifications that alert me of any problems. It even navigates through my kitchen table and chairs! The corner technology is flawless. I honestly have no need to touch my regular vacuum other than for quick jobs if I feel the need. I've owned this product for almost a month and you could eat off my floors. The cost of this model has been well worth my sanity and not feeling the need to bust out my vacuum every couple of days. If I had ANY complaint, the only issue that I've run into is that if I interrupt a cleaning session or I have to remove a clog, sometimes it has issues relocating it's docking station. Easy fix, I pick it up.
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Response from IRobotPWRAugust 5, 2020
Hello Elisabeth! We are so thrilled to hear that you are loving your new incredibly smart Roomba helper! You have lifelong support for your Roomba. We truly will always be here to help! Thanks for telling us about your great experience. Our goal is to change the way cleaning is done in every home forever. If you ever need support, please reach out to us at 1-877-855-8593. Sincerely, iRobot Customer Care
Does a great job cleaning up after 3 ranch dogs and a cat on my vinyl planking. Has cut down need...
Does a great job cleaning up after 3 ranch dogs and a cat on my vinyl planking. Has cut down need for dusting furniture from daily(if I had time, not) to weekly. Be prepared to google and call support line a lot as written directions not in detail. If you have pets expect to clean the filter often, which is a fair trade for not having to manually vacuum. Gets edges and corners cleaned. This is a must have!
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Lake Forest, IL
I loved my old Roomba, but the s9+ blows it away!
Customer review from logo
[This review was collected as part of a promotion.] This robot is really amazing! We bought a Roomba years ago and loved it, but it was time to be replaced. The s9+ fixes everything we didn't like about the old one. First, the square shape allows it to clean better in corners. Second, the self-emptying dirt tray is way, way easier to manage and keeps hands clean. Third, the quiet mode allows us to sleep at night. Fourth, the app makes it easy to schedule a cleaning so it will run while we're away. It cleans up everything, even big things like chips or cereal. It doesn't bother the dog at all and my kids love it too! The old Roomba cleaned randomly, but this one makes an effort to clean in straight lines which makes the carpet look neater. The only things it can't do is move furniture or go up and down stairs. This means we have to make sure the furniture is out of the way and move the unit from time to time. Small issues in an overall great experience. A fantastic product, well worth the money! Thank you iRobot!
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North Canton, Ohio
Changed My Mind About Robot Vacuums
Customer review from logo
I have long dismissed robotic vacuums as a gimmick. Then I wandered into my brother's house and saw his "Robie" operating on a scheduled run. After an in-depth discussion and a week's worth of research, we jumped in with both feet and bought the s9+. Bad news first... it's pricey. With that out of the way, here comes the good news... it works! And works pretty well. One of the reasons it works for us is because we live in a ranch-style home... a combination of carpet and hardwood floors on the same level. We followed the instructions and the suggestion of several user videos on YouTube and sent Berta out on a mapping mission before turning her loose to vacuum. It took almost 6 hours of run-time (with a couple of recharges in between) to complete the mapping run, but well worth it. Berta built a pretty accurate map after the initial run and has been tweaking and improving the map with each cleaning run. Moving a chair, footrest, or a dog bed stumps her for a minute - she eventually figures it out. Keep charger cords and other loose wires out of the way - she likes to munch those. Speaking of dog beds, the user of said beds has a tough time keeping the fur attached to her body. I'm pleased to report that the Roomba does a nice job picking up the dog hair and Maggie, who regularly barks at the traditional vacuum cleaners when they are in use, pays little attention to the robot vacuum. I was concerned about many reviews I had watched/read claiming the robot vacuum was loud. Turns out the Roomba is not nearly as loud as our traditional upright. When it comes to cleaning power, more good news. After Berta's first trip around the house, my wife ran the traditional sweeper over some of the high-traffic and pet hair areas. Nothing to be found in the bin of the upright. Because the robot is never too tired or too busy to sweep, the house is being swept more frequently. The technology is pretty amazing and our results have exceeded expectations!
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Bleeding Edge Technology
Customer review from logo
The iRobot s9+ uses a camera and Artificial Intelligence (AI) to map the rooms in your house, recognize its exact location in each room and how to return to the Clean Base. The more you run the vacuum, the more precise the maps and the better the clean. I really like the way the s9 cleans, after it mapped my rooms and iRobot replaced the brush head assembly. I believe the s9 initially had a flawed brush head, so like many others on these review pages, I kept getting Error 2 "Clean the brushes" that shutdown the s9. The brushes were never dirty. The replacement brush head fixed the problem. iRobot does a very poor job of educating their customers on the most effective way to setup their s9. First, turn on every light in the rooms you are going to map, because the s9 camera needs to identify reference points in each room. The AI then stores those reference points for future cleaning runs to know where it is in your house. Second, always do mapping runs first (no vacuuming), until the s9 completes each Map. If you don't, it takes hours and multiple recharges to create the Map. Third, the s9 relies on its camera to navigate, so it cannot navigate in darkened rooms. This is a downside, since I wanted the s9 to vacuum at night while I slept, but I have to leave all the lights on. In darkened rooms, the s9 Maps are useless, so it wanders aimlessly until the battery dies. LiDAR-based robot vacuums use lasers and can map and navigate in the dark. Fourth, the s9 is noisy because of the 40x vacuum power that comes at a cost, but great for pet hair. However, the onboard dust bin is small and fills quickly with hair. The s9 is an amazing piece of technology. It is constantly learning to the point that it now stops at each railing baluster, turns the corner-sweeping brush in between the balusters to clean then moves to the next baluster and turns, then the next. Scary smart.
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Response from IRobotPWRJanuary 24, 2021
Hello Rick! Thank you for your feedback! We hope that you are enjoying the performance of your Roomba S9+. We understand the expectations that you have for your robot, and assure you that we review all feedback for quality assurance. We know how much you and so many of our iRobot Family members enjoy the current features of our robots, and we hope that you are excited to see what we offer in the future. Thank you! -Sincerely, iRobot Customer Care
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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