May 4, 2026
It would take far too long to write how horrible of an experience this was. I blame both Romanov and Home Depot for the inexcusable delays. A 1-2 day tile project took 2 months to complete and cost us upwards of 10k due to have to pay for a rental property. The lack of communication was unbelievable and I had to call Romanov 15 times during this process and HD a few times as well. I expressed my dissatisfied multiple times and not once did a manager or representative from Romanov reach out. All the things that happened outside of the communication was terrible also and I had to request a different installer come out to finish the job. I'm an avid Home Depot shopper and shareholder and would never use them for another project after this experience
- Dissatisfied
Franklin, TN, 37067
May 4, 2026
Franklin, TN, 37067
September 20, 2025
Installation was done very well
- Buddy
Franklin, TN, 37067
September 20, 2025
Franklin, TN, 37067
April 9, 2025
All the contractors and subs involved with my project were punctual, professional and easy to work with. I appreciated Chris the coordinator keeping me informed of all appointments. I highly recommend Home Depot.
- Debbie
Franklin, TN, 37067
April 9, 2025
Franklin, TN, 37067
July 14, 2024
The installers left early and on one day they left at 2:00pm leaving tools scattered through my garage. They have no experience apparently with transition pieces. They left raw edges at all transitions that are approximately .75 inch above the floor in the adjoining room. In my experience installers trim and adjust doors and rehang them, these guys did not. They claimed finishing metal provided by Home Depot would be up above the lower floor. The guy I hired to trim doors and to replace my back door told me exactly what I needed as a transition piece, took me 15 minutes to find it online and order it. Home Depot used to be a reliable company standing behind the product they sell and the craftsman they provide. By the way I saw several unfavorable reviews of these guys. I should have taken them seriously.
- HomeDepotCustomer
Franklin, TN, 37064
July 14, 2024
Franklin, TN, 37064
November 1, 2021
Everything was perfect. The tile looks amazing. Only issue was from the time I paid for the install it took 2 months for thr tile to go in. From what I was told everyone in town wants tile so nothing I can really do about it. I would totally use THD again for a tile install!
- Billshakesphere
Franklin, TN, 37064
November 1, 2021
Franklin, TN, 37064

