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Filter Reviews By:Rating, Profile, Gender, Age (540)
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Showing 1-30 of 540 reviews
Jan 12, 2023
We were supposed to have measurements done to install storm door.
On 1/3/23 someone from Home Depot was supposed to come measure because we planned to have a storm door installed. We have a ring camera and if I would have been home alone I wouldn’t have opened the door because this guy wasn’t wearing anything or has anything to represent he was from Home Depot. He walked up to the door, while on his cell phone, stood there still on his cell phone, and never measured anything. I never saw a tape measure. He stood there for a minute, walked back to his car, and left.
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Jun 9, 2024
Excellent Customer Service
I just purchased a new washing machine yesterday. Lisa Hedgecock was the Appliance Specialist who helped me. She was amazing! So helpful and knowledgeable.
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Recommended
Jun 8, 2024
Rude employees vs Kind employees
I was at home depot in the Garden section looking for a tool for my pressure washer and approached Melissa for assistance. She actually seemed irritated that I asked and informed me that she was not a Garden associate and then quickly moved on, giving the same irritated response to another customer with a different question. She could have at least heard our questions and attempted to help us. Instead, she seemed preoccupied with other tasks. While she may not work in the Garden department, making an effort to assist customers, even when outside one's primary responsibilities, is highly beneficial." Besides, she's getting paid HOURLY. Supervisor want employees to help customers. This increases sells which increases revenue. I am why she has a job. As a customer I don't want to ever hear something like what she told me.
Lilly on the other hand, she is being underutilized. Anyone who displays kindness and attempts to assist, showing patience is a valid asset. Lilly heard my concerns and attempted to help me not knowing much about Garden. It was attempting to help me which I admired.She looked on her phone and located the item I was looking for. She was pleasant and a nice to look at. A woman like that needs to be in leadership roles.
Patience
Kindness
Problem solving
Are all good leadership traits. For that I am coming back.
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Recommended
May 26, 2024
Helpful
Jen and Alexis were very friendly and offered immediate customer service. Nice job Ladies
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Recommended
Mar 21, 2024
Great customer service
Rhonda the cashier was extremely friendly and helpful
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Recommended
Feb 18, 2024
HDX Bathroom tissue
I received a pkg of 18 rolls and was very satisfied with the texture. It is just as good as Bounty, so I'm keeping this on my list of favorites.
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Recommended
Jan 25, 2024
Was great!
Good products, service and reasonable prices.
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Recommended
Nov 20, 2023
Great Products and Prices !
The Home Depot Store in Burlington NC always has the items I am looking for at good prices. I enjoy shopping for products and services for my outdoor and indoor home projects
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Recommended
Oct 3, 2023
Helpful sales people
Bought a washer and dryer. Shopped 3 other stores but came back here. Competitive prices and helpful staff
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Recommended
Aug 28, 2023
Above average service
The service was fantastic, would have given four stars but the grills weren't easily accessible, and my grandmother really wanted to take a look
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Recommended
Jun 17, 2023
Cashier
Rhonda was really pleasant and friendly!
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Recommended
Jun 6, 2023
Sandy's favorite home improvement store
I shop often at Home Depot and generally find what I need. If I don't see it, I know I can always find someone who will be able to help me.
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Recommended
May 30, 2023
TILE FLOOR
STORE EMPLOYEES WERE WONDERFUL TO DEAL WITH PRODUCT IS VERY NICE HOWEVER SUB CONTRACTORS BEING USED TO INSTALL NOT SO MUCH
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Recommended
May 22, 2023
Pleasant experience
I always have a pleasant experience when I shop at Home Depot
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Recommended
May 21, 2023
Poor Customer Service
Store had wrong size product priced on sale. One Garden Center employee called for help over issue. Manager thanked me for letting them know but would not give me sale price on iten they displyed. This was a 9.00 difference and poor customer service by this employee now cost this store a long time customer. Over. 9 dollar store mistake.
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Apr 14, 2023
Excellent Service
I received excellent service from the Burlington Home Depot in purchasing a lawn mower!
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Recommended
Apr 13, 2023
Very Helpful
Employees don't treat me as if they're doing me a favor. Always willing to answer questions or help locate items.
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Recommended
Mar 1, 2023
Great store, great location, excellent dedicated employees!
Great customer service in every area while building new home during a difficult time in life.
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Recommended
Feb 12, 2023
Wonderful service
Jose is AWESOME!!!! I will definitely be shopping at this store again!!!
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Recommended
Feb 11, 2023
Helpful Associates
The service in this store is excellent. It is good to see so many Associates in the store ready to help me. My purchases were in the paint section and there was a big selection of Caulk and Caulk Guns. The prices were very good and I felt I got good values.
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Recommended
Jan 7, 2023
Go see Eddie!
Great store…clean, well/stocked, friendly. Definitely need to go see Eddie. He was helpful and welcoming!
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Recommended
Nov 22, 2022
Cold and unhelpful
Don’t get a Christmas tree there. They aren’t concerned with selling them
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Nov 21, 2022
Great Store
We were greeted upon entering. We were assisted with comparing products. We were assisted in the check out process as well. Eddie was an excellent employee.
Nowadays, good people with good attitude are hard to find! We found it here!
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Recommended
Nov 8, 2022
GOOD SALES AND FRIENDLY FOLKS
WE MAKE A LOT OF SMALL ITEM QUICK BUYS FOR MANY DIFFERENT JOB WE ENCOUNTER AT OUR SHOP THEY ARE CLOSE AND HELPFUL EVERY TIME
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Recommended
Oct 24, 2022
No employees
Horrible. Managers Tommy and Angelo suck! It’s never about the customer!
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Sep 27, 2022
Best Home Depot Ever!
I love love this store! The staff is friendly and helpful, and I have never had an unpleasant experience. The customer service is consistently excellent.
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Recommended
Aug 17, 2022
Great experience from entering the store to leaving.
I felt like a was very special from the time I entered the store everyone was so friendly. The store was very neat and organized. There were actually people that worked there to help you in every way they could.I say they went above and beyond to help. If you want a home improvement store that will succeed in helping you well this is the store. Thank you again Homedepot employees.
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Recommended
Aug 1, 2022
Original Cashier Was Beyond Lazy
I usually prefer to shop Home Depot. The employees are usually helpful, courteous, and not pathetically lazy. I knew what item I needed to repair the handle on my trash compactor. The 1st checkout i went to, the cashier was so lazy, he would not remove himself from his seat to take my credit card. He made no effort & ask me to come in closer so he did not have to exert any energy. I took my items & went to self checkout. Not a great look for Home Depot
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Jul 25, 2022
sitting cashier
cashier sat in a chair during whole transaction, made no attempt to help me do any thing
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Jul 24, 2022
Great store
Home Depot has great prices compared to other stores. Same items but lower prices. Great customer services