Reviews for Centerville,OH #3854

Opened a credit card and felt like a number. I waited about 5 minutes before someone acknowledged me to tell me they would be with me shortly. Then someone walked up to the return desk and they helped them, almost immediately, before me. Finally got my new paper card. Went and got the items I was looking for then went to the checkouts. All I saw was self checkouts so I went there. Had to call for assistance because a case item didn't have a UPC more . The woman, Susan, was standing in the box right in front of me and I watched her as the buzzer rang several times, aprox 2 minutes. When she finally decided to do her job she came out of the box and asked what I needed. I explained that I purchased a case item that was to be sold at a discounted price from the single pieces. She said all I had to do was to ring up 25 more items. I had to explain to her that this would come up to a higher price. She looked at me as if she were getting upset then looked up the item on the computer. She added the item then started to leave. I told her I just opened a new CC and needed it charged. Again another attitude. She pretty much flew through that and rang it out. I asked if she took off the coupon for opening the CC. She just looked at me and complained that I didn't tell her that. Obviously she either couldn't or wouldn't be able to do this and sent me back to the other side of the store to get a refund and ring the purchase up again. Needless to say this may be the only time I use this card not to mention this store. Another big box hardware store is just a mile down the street and I get smiles every time I go there.

Hands down the best overall customer service of ANY retailer I shop at. Home Depot gets it. Personal customer service, let alone with a smile and can-do attitude, always wins!

Unable to meet carpet install as per contract. Cancelled service.

When it comes to your store and the associates Amber is the best.Knows where to look for what you need.Very good at helping you.I Hope that Home Depot knows how lucky they are to have a associate like Amber .

This store was clean and in order costumer service excellent over all a great experience with great people

always great service. and always have in stock what i need

Thank you Pam, you did it again

You da man Big Mike (poppeeee)

Love the jokes and always smiling Lori is awesome

It's all about Leaders...Linda, you rock!!

Thanks for your help loading my material Mike, you are the best

Would like to say, a job well done and you should be proud of yourself. This store has never ran or looked better...Linda

As always Reece knocks it out of the park

Huge Thx to Ryan for helping with my flooring dilemma

Thx to Doug and Dennis for all your help

The best place to shop ever, thx to Linda and her wonderful peeps

thank you to Justin for all your help

Justin is the man, you are a souper salad

This is the best store to shop at for all of your home improvement projects. Their prices ,customer service , quality and quantity is the best around. I love this store and location. Would recommend it to everyone.

Tim (Boston) is the man, thanks for the help brother

Thanks to Amber for all your help

Best place ever, thank you to everyone for going above and beyond

an us and back

Ryan was a great help

You the man Tino, thanks for your help and you will still need to go first

Thanks to Mike for all his help loading material

This is the best Home Depot store I have used and consistently use even if I have to drive further to get there. Employees are always friendly and helpful, store is neat and clean and well-stocked even though there are bigger stores around. I give the management here an A+ for leading by example and instilling a spirit of courtesy in all their employees!

store has great people, always willing to help.

Thank you Lori

Linda is the woman, this store has never looked or been managed better