#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(251)380-3417
Tool & Truck Rental(251)380-3400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
851 Montlimar Dr
Mobile, AL 36609
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Customer Store Reviews

  • 4.7 out of 531 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (531)
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Showing 1-30 of 531 reviews
Great Features
I am satisfied with the Eco Smart Light blubs.
by
    • Recommended
    The store was clean and was able to find products
    Purchased a dishwasher and was very satisfied
    by
      • Recommended
      It is like HOME!
      I love going to home depot. I feel welcomed and cozy! I love to just look around and they have everything I need!
      by
        Horrible lumber
        I picked through a full section of 2x4x8 to only find 5 good pieces and then they had the nerve to raise the price within 4 days. It took literally an hour and 12 minutes to sort through the stack to only find 5 good pieces. Have to go mobile lumber for the rest of project. And you can’t use your proX perks because the system always offline but it is online to accept your credit card … sounds suspicious to me
        by
          The employees take pride in actually helping customers and go the extra mile to explain things to...
          The employees take pride in actually helping customers and go the extra mile to explain things to customers. They even look and act like they enjoy their jobs. Thanks for the great customer service which is so rare now days.
          by
          • Verified Purchase
          • Recommended
          The store is kept neat and clean. Stocked according to location on the Home Depot app (easy to fi...
          The store is kept neat and clean. Stocked according to location on the Home Depot app (easy to find). I’ve never seen more diligent associates at a DIY box store. I had several issues to address and they were ALL addressed well by multiple people, all equally professional, all very gracious. The customer service desk, all of them, were excellent! Also the gentleman out in the several departments on whom they called to assist me. I am taken by surprise at how well this location operates. I will travel past the other location to shop here.
          by
          • Verified Purchase
          • Recommended
          As a Vet this is the store I recommend!
          As a Vet this is the store I recommend!
          by
          • Verified Purchase
          • Recommended
          Employees are ridiculous rude especially on the Pro Side the Lady on the register was very rude t...
          Employees are ridiculous rude especially on the Pro Side the Lady on the register was very rude to opposite race but was very pleasant to her own. I didn't do anything to her. To deserve that treat and if I acted like that I would be fired. I will not be returning to this store over it. I would much rather go out of my way instead and go to united rental or somewhere. I already have an anger problem and I try to avoid situations like that. So, I also work for a company that has an account with y'all
          by
          • Verified Purchase
          1 found this review helpful
          Penny was an excellent helper in The Garden Center and Melonee was a very nice and friendly cashier.
          Penny was an excellent helper in The Garden Center and Melonee was a very nice and friendly cashier.
          by
          • Verified Purchase
          • Recommended
          Employees were friendly and helpful. They managed my return even though I had bought it a while b...
          Employees were friendly and helpful. They managed my return even though I had bought it a while back and they took care of putting in my new order. Very good service.
          by
          • Verified Purchase
          • Recommended
          I used curbside at the Montlimar store in Mobile today. I had gone to the Daphne location on Sat...
          I used curbside at the Montlimar store in Mobile today. I had gone to the Daphne location on Saturday.a I bought 2 lounge chairs. I am elderly and several employees watched as I struggled to pick them up..carrying them thru a maze of lawn furniture...one by one. Went back Sunday for 2 more and couldn't find any. I asked a clerk for help and she just stared at me. Told me she didn't know where they were but I could probably go to the service desk. Thanks. I decided to locate them online and found them online in Mobile. Ordered it for curbside. After seeing a number of cars come and go a guy came out and said oh they are in lawn and garden. He couldn't carry them that far. OMG but I could! Drove over the lawn and garden and I had to help him load them. Keep in mind I did it by mysef (I struggled/am old/but no one helped). I had to lift the second one up and over the first one and as I got it set I asked the guy if he could help advise me to best tie them down. Apparently I was talking to myself because he was long gone. I guess when I lifted it up to load that second one he took off. I have health issues and should not be doing what I did but you can't go to stores anymore and have anyone that cares about service. I know the Montlimar store has a long history of being the worse performing store in the southeast. Why??? Service...leadership. It is just unacceptable. Shame on the store and shame on those employees.
          by
          • Verified Purchase
          2 found this review helpful
          The morning employees were the best!
          The morning employees were the best!
          by
          • Verified Purchase
          • Recommended
          The store is clean and organized. The personnel at the Customer Service desk and self-checkout ar...
          The store is clean and organized. The personnel at the Customer Service desk and self-checkout areas were very helpful. BUT could not find personnel who were knowledgeable of trimmers. This is not my first purchase here. I will return. If it happens again I will go to Schillinger store.
          by
          • Verified Purchase
          • Recommended
          Just like to say for all your building needs..repairs and remodel...Do ur shopping first at Home ...
          Just like to say for all your building needs..repairs and remodel...Do ur shopping first at Home Depot.. where the associates all r so friendly....
          by
          • Verified Purchase
          • Recommended
          Customer service is second to none! Will definitely shop here again. Special thanks to Jeanette ...
          Customer service is second to none! Will definitely shop here again. Special thanks to Jeanette and Frank for your help!
          by
          • Verified Purchase
          • Recommended
          your store has the most polite employees any body would ever wanna do business with and Mr Juan y...
          your store has the most polite employees any body would ever wanna do business with and Mr Juan you are the most professional manager for handling problems they should be proud to say they work for you thanks again.
          by
          • Verified Purchase
          • Recommended
          Tuesday was very friendly and helpful.
          Tuesday was very friendly and helpful.
          by
          • Verified Purchase
          • Recommended
          Jeanette Flowers was friendly, kind, and knowledgeable. Thank you for helping us with our refrige...
          Jeanette Flowers was friendly, kind, and knowledgeable. Thank you for helping us with our refrigerator, washer, and dryer!!!!
          by
          • Verified Purchase
          • Recommended
          The store is clean. The sales people are helpful, but not enough people which makes for a long w...
          The store is clean. The sales people are helpful, but not enough people which makes for a long wait to get help.
          by
          • Verified Purchase
          • Recommended
          Don't honor coupons
          Don't honor coupons
          by
          • Verified Purchase
          Ms. Melonee has made all the difference in the world in where I go to buy plants. This woman is h...
          Ms. Melonee has made all the difference in the world in where I go to buy plants. This woman is hard working, knows all the merchandise and is there to lift up all who welcome the doors at Home Depot. She is the reason I go to Home Depot above all other places. And besides that, their plants are always fresh and fabulous! I am thankful for this place and for Ms. Melonee, aka to me my Miss Mellow.
          by
          • Verified Purchase
          • Recommended
          The two ladies at the Customer Service desk were OUTSTANDING. It was Christmas Eve and they were...
          The two ladies at the Customer Service desk were OUTSTANDING. It was Christmas Eve and they were totally joyful and pleasant. They made my shopping experience a complete success. THANK YOU to Carolyn and I'm sorry I didn't catch the other lady's name. But don't let that deter you - you'd remember her by her huge smile!!
          by
          • Verified Purchase
          • Recommended
          Ms. Tyesha was very helpful, Thanks again!!!!!!
          Ms. Tyesha was very helpful, Thanks again!!!!!!
          by
          • Verified Purchase
          • Recommended
          It was an exceptionally good store!!
          It was an exceptionally good store!!
          by
          • Verified Purchase
          • Recommended
          Be prepared to load everything yourself, haul to checkout and then haul to your truck/trailer and...
          Be prepared to load everything yourself, haul to checkout and then haul to your truck/trailer and load again by yourself!
          by
          • Verified Purchase
          The products purchased are of good quality and they were found easily and set up delivery date. ...
          The products purchased are of good quality and they were found easily and set up delivery date. The Appliance Specialist was very knowledgeable, friendly as well as helpful. The store was clean and well stocked.
          by
          • Verified Purchase
          • Recommended
          Excellent service get in and out!!
          Excellent service get in and out!!
          by
          • Verified Purchase
          • Recommended
          GREAT STORE! CLEAN AND FRIENDLY EMPLOYEES.
          GREAT STORE! CLEAN AND FRIENDLY EMPLOYEES.
          by
          • Verified Purchase
          • Recommended
          If you shop this Home Depot you'll never go anywhere else.
          If you shop this Home Depot you'll never go anywhere else.
          by
          • Verified Purchase
          • Recommended
          Best Home Depot in Mobile, Alabama
          Best Home Depot in Mobile, Alabama
          by
          • Verified Purchase
          • Recommended
          Showing 1-30 of 531 reviews

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