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Showing 1-30 of 576 reviews
May 27, 2021
We stopped in at Morrow GA HD to cancel a partially completed delivery order. This was a difficul...
We stopped in at Morrow GA HD to cancel a partially completed delivery order. This was a difficult process that showed us some dedicated patient employees, and some that were not able to make things happen but kept their cool.
Without going into the details of the Call center, Home Depot Text service, Cascade Store and Morrow Store..
The Morrow GA returns desk team of Shanel and Stephanie along with 2 other ladies that I did not get their names worked hard and with concern to help us cancel a messed up delivery order. They are excellent people. employees and I was grateful to meet.
by
Verified Purchase
Recommended
May 1, 2021
The team in the equipment rental section have always been wonderful. Super attentive, friendly, a...
The team in the equipment rental section have always been wonderful. Super attentive, friendly, and helpful.
by
Verified Purchase
Recommended
Apr 21, 2021
The store is always clean and fully stocked. Associates are very helpful.
The store is always clean and fully stocked. Associates are very helpful.
by
Verified Purchase
Recommended
Apr 7, 2021
The store is clean and the associates are helpful and I must say extremely knowledgeable about th...
The store is clean and the associates are helpful and I must say extremely knowledgeable about the products. Thanks for a wonderful experience shopping at the Morrow store. They exceeded my expectations.
by
Verified Purchase
Recommended
Apr 7, 2021
Manajorie is an exceptional person who happens to work at Home Depot. I came in around 8 in the m...
Manajorie is an exceptional person who happens to work at Home Depot. I came in around 8 in the morning to return a plethora of items. From various purchases with no receipt. She was pleasant, like genuinely happy to engage with me regardless of the ugly transaction. It would do the Home Depot a great service if she was promoted to a trainer role to teach many of the other associates who don't fare as well in the mornings.
by
Verified Purchase
Recommended
Apr 5, 2021
The Store alway clean, I like shopping there. The products ,you can find. The employees is friend...
The Store alway clean, I like shopping there. The products ,you can find. The employees is friendly and knowledgeable. Smart.
by
Verified Purchase
Recommended
Mar 31, 2021
Lately the store employees seem more knowledgeable of where to find products and more ready to be...
Lately the store employees seem more knowledgeable of where to find products and more ready to be helpful.
by
Verified Purchase
Recommended
Mar 28, 2021
The best customer service experience, team work and respect for their customers.
The best customer service experience, team work and respect for their customers.
by
Verified Purchase
Recommended
Mar 14, 2021
Hardware was called on the loudspeaker to assist us three times . No one showed up. The police of...
Hardware was called on the loudspeaker to assist us three times . No one showed up. The police officer walked by and looked as if we were trying to steal. The drill that we wanted was locked however we settled for a more expensive drill that wasn't locked.
by
Verified Purchase
Feb 22, 2021
Everything is good. I am happy when I come here for shopping
Everything is good. I am happy when I come here for shopping
by
Verified Purchase
Recommended
Feb 19, 2021
AK and Dylan Big SHOUT OUTS!!!!! On jobs well done. We will be back because of your outstanding s...
AK and Dylan Big SHOUT OUTS!!!!! On jobs well done. We will be back because of your outstanding service THANKS !!!
by
Verified Purchase
Recommended
Feb 5, 2021
Compared to other Home Depot locations this has been one of my better experiences. I didn’t have ...
Compared to other Home Depot locations this has been one of my better experiences. I didn’t have to look for an employee for assistance and everyone kept asking if I needed assistance. Everything I needed was in stock.
by
Verified Purchase
Recommended
Feb 3, 2021
This a very neat store. Excellent product placement.
This a very neat store. Excellent product placement.
by
Verified Purchase
Recommended
Jan 3, 2021
It's been years since i have been in this HD due to i live so far away, the reason i was looking ...
It's been years since i have been in this HD due to i live so far away, the reason i was looking for the packout boxs and it lead me to this store and i had a question and an employee name Mr Hunter in tools assisted me, got to say he is a top notch employee ya don't meet to many employee's like him.... Thank you sir....
by
Verified Purchase
Recommended
Dec 27, 2020
I have shopped at Home Depot for over 20 years (all over America). The employee at the self chec...
I have shopped at Home Depot for over 20 years (all over America). The employee at the self check out at this location thought that I was stealing, when in reality I had two orders. I paid for the first order without scanning the other items on cart, as soon as I made first payment and pulled my card out of the machine, she asked for my receipt because I had not paid for the other items. I was shocked and embarrassed. I did not pay for the other items yet because these were two SEPERATE orders for two different properties. I expressed to her that I had not paid because I needed to keep the flooring materials separate from the light fixtures. I was NOT walking out of the store, I was just pulling out my card and folding my first receipt. I had NOT even made a move towards the front door, when she asked me for my receipt and said what she said.
Either she is just rude or have not been properly trained on how to assist customers with separate orders. It was embarrassing. I also spoke with the manager, Deionanna and she assured me that she would address the employee.
If I had made a move for the front door, I would understand her making sure ...no problem. But I had only pulled my card out of the machine and was folding my receipt getting ready to scan the other items. When I told her that I was not stealing and about to scan the other items because I had two orders she responded and said that she had to check and she did not check anyone else receipt. It was awful.. 20 years as a customer and this has never happened.
by
Verified Purchase
Dec 26, 2020
This location is more knowledgeable and customer oriented. The Associates and the Management Team...
This location is more knowledgeable and customer oriented. The Associates and the Management Team go above and beyond to assist customers. Ms. Stephanie Newton set the perfect example of what customer service is truly all about... She is truly a very valuable asset to HOME DEPOT #114 and the Community of Morrow
by
Verified Purchase
Recommended
Dec 19, 2020
Always have a good experience at this store.
Always have a good experience at this store.
by
Verified Purchase
Recommended
Dec 8, 2020
Hey people go to the Morrow Homedepot Store for all you needs. They are so willing to help you. ...
Hey people go to the Morrow Homedepot Store for all you needs. They are so willing to help you. I noticed they do not have a high turnover in the staff on the floor and they know their jobs and you also get to know them. I love this store. I went in the store to purchase a light. I was feeling awful low. My mother had recently passed and I was having a hard time finding the light. The store manager saw me and asked if she could be of help because she noticed my tears. I explained how I was feeling and what was going on with me and she was listening and I know she heard me. I could not find my receipt for that light and didn't know if I could get another one. She gave me the light and wrote down her name on the receipt and said if I encounter any problems to please come see her and wished me well.The Morrow store is a caring, helping, clean,place to shop. Go there today!!!!!!!!!
by
Verified Purchase
Recommended
Nov 27, 2020
I love this store, just need to be rich so I can keep on shopping here
I love this store, just need to be rich so I can keep on shopping here
by
Verified Purchase
Recommended
Nov 16, 2020
This is the 2nd time, Im inclined to write a review, the list time was some time ago and I forgot...
This is the 2nd time, Im inclined to write a review, the list time was some time ago and I forgot the name of the young man that hello me at the lumber department with some lumber cutting. The 2nd time was this weekend , when I had the pleasure of dealing with Brennan in hardware.
The kid knows his stuff and has a great demeanor. He can multitask and take care of several people at the same time. I spent some time at the store, and he was always busy or helping someone. Definitely a great employee and someone to use as an example to show what great customer service can be. Please clone the kid!.
by
Verified Purchase
Recommended
Nov 15, 2020
Maybe I shouldn't be writing this review now because I'm still fuming. I don't know if I'm more ...
Maybe I shouldn't be writing this review now because I'm still fuming. I don't know if I'm more disappointed with the product I purchased or the service rendered. I replaced a leaky 40 year old water heater for a new one. Only abour 1. am in the morning I discovered the new one had been leaking all over my floor. So I immediately called the plumber who installed it. All he said was cut the water value off, which I couldn't nor my neighbor It was too tight. When I asked if he could come over because of the emergency situation, he just hung up on me. When I called Home Depot the next morning to complain, all they said was to wait until Monday when the contractor's business is open!!!!!! How's that for customer service after spending thousands of dollars in their store. All I can say is good customer service will go a long way for a business, maybe even bring in more customers and longevity.
by
Verified Purchase
Nov 9, 2020
The store is great and most of all the employees are the bomb they are so kind and friendly alway...
The store is great and most of all the employees are the bomb they are so kind and friendly always willing to help that is why I go there all the time great training!!!!
by
Verified Purchase
Recommended
Oct 31, 2020
Great store and employees are very helpful
Great store and employees are very helpful
by
Verified Purchase
Recommended
Oct 28, 2020
Sometimes when you ask for help you really need it in the cashier keanu was there for me today th...
Sometimes when you ask for help you really need it in the cashier keanu was there for me today thanks
by
Verified Purchase
Recommended
Oct 25, 2020
Employees are friendly and knowledgeable. Store is clean and it's easy to find what you need. It...
Employees are friendly and knowledgeable.
Store is clean and it's easy to find what you need. It inspires me to do different projects.
by
Verified Purchase
Recommended
Oct 19, 2020
Employee named Earl in the hardware department needs to be re-trained on how to talk to customers...
Employee named Earl in the hardware department needs to be re-trained on how to talk to customers. Total Jerk and refused to help us.
by
Verified Purchase
Oct 10, 2020
This store is very clean and orderly. The customer is fantastic
This store is very clean and orderly.
The customer is fantastic
by
Verified Purchase
Recommended
Sep 21, 2020
Clean and well organized.a great place to shop.
Clean and well organized.a great place to shop.
by
Verified Purchase
Recommended
Sep 17, 2020
The Homedepot at Morrow is always clean and neat with a wide variety of items. It is well organiz...
The Homedepot at Morrow is always clean and neat with a wide variety of items. It is well organized and has great customer service.
by
Verified Purchase
Recommended
Sep 6, 2020
Kimberly the cashier was very helpful. She helped me to get my Homedeopot credit card. And make m...
Kimberly the cashier was very helpful. She helped me to get my Homedeopot credit card. And make me feel welcome to the store. Mr Anthony from flooring is the BEST!!!! Always educating me about flooring and always and a good mood to help the customers. He should be the employee of the month. I come all the way from fayetteville just buy floor material from him.